Mobilising cleaning team at short notice for stadium gig

The customer

The Coventry Building Society Arena is owned by the Frasers Group, and hosts a multitude of events throughout the year. From being the home stadium for Coventry City FC to hosting live music concerts, exhibitions and conferences, the venue is a continual hive of activity.

The challenge

In the summer of 2022, the facility underwent some major redevelopment work to refurbish the boardroom and executive boxes. With the final stage of work still ongoing and a board event due to take place in the new area in under a week, the Arena’s incumbent cleaning contractor wasn’t able to fulfil a deep clean – leaving the Arena with a serious challenge. 

While the OCS team had worked with Frasers Group before, we had never worked on the Coventry Building Society Arena, and were asked to mobilise a team of eight cleaners within three days to conduct a Saturday deep clean.

 

The solution

By using our time and attendance software system, we were immediately able to contact all staff in the local area across all of our divisions to gauge availability to work at the Arena on the Saturday. Very quickly, we were able to mobilise a team ready to ensure the new facilities were spotless. 

With rubble still on the floor, the team was on-site for around five hours, cleaning everything from walls, windows and floors to big screens, coordinating with and working around the builders as the last stages of building work were completed

The outcome

The cleaning work was completed more quickly than the customer expected, and when they arrived to inspect the site, they were incredibly impressed. As they’d never worked with us before, they didn’t know what to expect, and they were hugely grateful – not only that we’d been able to mobilise a team so quickly, but also because of the quality of the job. 

By ensuring the facility was clean, safe and hygienic, the event the Arena had booked in for 36 hours later was able to go ahead. 

Birmingham 2022 appoints OCS as Official Provider of Facilities Services for the Commonwealth Games

OCS Group UK has been selected to provide security services for Birmingham 2022 Commonwealth Games.

Named as the Official Security Personnel Provider, OCS will provide services including screening, vehicle search, patrols and response teams at Alexander Stadium, Sandwell Aquatics Centre, NEC campus hotels and the Games Family Hotel Accommodation. Over 1,100 OCS colleagues – all SIA licenced and extensively trained – will help to keep Birmingham 2022 safe.

Bringing people together

The Birmingham 2022 Commonwealth Games will see around 4,500 athletes from 72 nations and territories compete in 19 sports across 14 competition venues from 28 July until 8 August 2022. As the biggest event ever to be held in the West Midlands, it is expected to attract more than one million spectators to the city and have a global TV audience of 1.5 billion.

A big part of Birmingham 2022 is to ensure it is a Games for everyone. During the build up to the games next year, OCS will be visiting over 100 schools and will be working closely with Birchfield Harriers Athletics club to promote sport and to support athletes of the future.

“It’s great to have OCS on board as they join us as our Official Security Personnel Provider for Birmingham 2022. They are well known for their sports and entertainment experience, in particular for the NEC, which is hosting a number of our sports including boxing and para-powerlifting. This pedigree makes them an ideal partner to help us deliver not only a safe and successful Games, but an enjoyable experience for all.

In addition to providing security services at competition venues, we’re delighted to work together with OCS on our community engagement activities, using an exciting and engaging approach to educate and inform young people.”

Nick Knight

Security Director at Birmingham 2022

Jeremy Dicks, Director of Venues and Events at OCS said: “We’re delighted to provide security services for this high-profile multi-sport event, working in partnership with Birmingham 2022 to deliver a safe and secure Games for everyone. We’ll be recruiting locally and using our experience at Premier League stadiums and the NEC Group to provide expert training and the latest support systems. We’re also excited to provide 400 volunteering hours to support school visits as part of the Commonwealth Games’ volunteering programme.”

Darren Hall, Chief Operating Officer at the Commonwealth Games Federation, said: “We’re pleased to welcome OCS to the sponsor family. Their talented workforce and established experience in many local Games venues will benefit Games organisers but, most importantly, ensure a safe, welcoming, family-friendly Games for everyone.”