In the bustling corridors of the Scottish courts, Peter Dunn stands as a pillar of dedication and resilience. As the Account Manager for OCS, Peter oversees a team of 11 engineers and apprentices, ensuring the smooth operation of 12 buildings across Scotland. His journey with OCS, spanning nearly two decades, is a story of growth and stability.
A Journey of Growth and Dedication
Peter’s career with OCS began in October 2005, when he joined as an on-site engineer at Glasgow Sheriff. Over the years, his hard work and dedication saw him rise through the ranks, from a supervisor in 2021 to a manager in 2022. His rapid progression was fuelled by a business restructuring, presenting Peter with new challenges and opportunities.
Reflecting on his journey, Peter shares:
“I’ve always enjoyed the challenge of my roles. The transition to management was a significant shift, especially dealing with financial aspects like invoicing and budgeting, which were new to me. But with the support of my team and the help desk, I’ve navigated these challenges successfully.”
One of the key factors that have kept Peter with OCS for so long is the stability and high-profile nature of his work at the courts. Unlike previous roles in banks and call centres, the courts offer a dynamic and engaging environment. Peter finds pride in being part of the justice system, dealing with high-profile cases, and contributing to the smooth operation of the courts.
“The courts are a unique environment,” Peter explains. “There’s always something happening and being part of such an important system is incredibly motivating. The stability and sense of purpose have kept me here for 18-19 years.”
Peter cherishes the long-standing relationships and sense of teamwork within his group. Seeing his colleagues, including Peter Brown and Barry, progress through the ranks alongside him brings a smile to his face. “We’ve all grown together,” Peter says. “It’s rewarding to see my colleagues succeed and to know that we’ve supported each other throughout our careers.”
Peter’s role is not without its challenges. He recounts a critical incident involving an underground diesel spill at Glasgow Sheriff, which required immediate action and coordination with various agencies. “It was a tense situation,” Peter recalls. “But we organised a response, isolated the area, and ensured the spill was contained. It highlighted the importance of our role and the need for quick action in critical situations.”
The Heartbeat of Operations: The Help Desk
Central to Peter’s role is the help desk, which he describes as the “beating heart” of their operations. Processing an impressive 16,530 job requests annually, the help desk is crucial for the smooth functioning of the courts. Peter emphasises the importance of maintaining a strong relationship with the Help desk team, acknowledging their vital role in handling job requests, support calls, and administrative tasks.
“The Help Desk team is incredible,” Peter notes. “They process a high volume of calls and emails daily, ensuring that everything runs smoothly. Their support is invaluable, and I make it a point to maintain a good relationship with them.”
Looking Ahead
As Peter continues to grow in his role, he remains motivated by the challenges and opportunities that lie ahead.
“I’m still learning and striving to improve,” he says. “The support and recognition from my colleagues and the company keep me motivated. I look forward to contributing to the success of our team and the company.”
Peter Dunn’s story is one of dedication, resilience, and a deep sense of purpose. His journey with OCS displays the value of hard work, stability, and the importance of a supportive team. As he continues to lead and inspire, Peter remains a pillar of stability and leadership at OCS.
