One of the key factors that have kept Peter with OCS for so long is the stability and high-profile nature of his work at the courts. Unlike previous roles in banks and call centres, the courts offer a dynamic and engaging environment. Peter finds pride in being part of the justice system, dealing with high-profile cases, and contributing to the smooth operation of the courts.
“The courts are a unique environment,” Peter explains. “There’s always something happening and being part of such an important system is incredibly motivating. The stability and sense of purpose have kept me here for 18-19 years.”
Peter cherishes the long-standing relationships and sense of teamwork within his group. Seeing his colleagues, including Peter Brown and Barry, progress through the ranks alongside him brings a smile to his face. “We’ve all grown together,” Peter says. “It’s rewarding to see my colleagues succeed and to know that we’ve supported each other throughout our careers.”
Peter’s role is not without its challenges. He recounts a critical incident involving an underground diesel spill at Glasgow Sheriff, which required immediate action and coordination with various agencies. “It was a tense situation,” Peter recalls. “But we organised a response, isolated the area, and ensured the spill was contained. It highlighted the importance of our role and the need for quick action in critical situations.”
The Heartbeat of Operations: The Help Desk
Central to Peter’s role is the help desk, which he describes as the “beating heart” of their operations. Processing an impressive 16,530 job requests annually, the help desk is crucial for the smooth functioning of the courts. Peter emphasises the importance of maintaining a strong relationship with the Help desk team, acknowledging their vital role in handling job requests, support calls, and administrative tasks.
“The Help Desk team is incredible,” Peter notes. “They process a high volume of calls and emails daily, ensuring that everything runs smoothly. Their support is invaluable, and I make it a point to maintain a good relationship with them.”
Looking Ahead
As Peter continues to grow in his role, he remains motivated by the challenges and opportunities that lie ahead.
