The SRM Framework

The framework features a 5-step process for managing suppliers and is designed to build trust through open and honest communication whilst providing the infrastructure for innovation and continuous improvement.

OCS-SRM-Framework

New Framework Purpose

Our new SRM Framework is designed to build stronger, more strategic partnerships by fostering transparency, innovation, and shared value. We believe that by aligning more closely with our key suppliers, we can better meet the needs of our customers, respond to market dynamics, and achieve shared business objectives.

  • OCS Supplier Communicate Together

    1. Communicate Together

    The governance structure in this section below, outlines how OCS will engage with our strategic partners during the life of the contract.

  • OCS Supplier Evaluate Feedback

    2. Evaluate Feedback

    360-degree feedback surveys will be issued to all stakeholders invested in the contract to provide feedback on the performance of the contract which will be evaluated during review meetings.

  • OCS Supplier Plan Changes

    3. Plan Changes

    Based on the results of the feedback both parties will put a plan in place to address any recommendations, make any contractual changes or consider any new initiatives.

  • OCS Supplier Improve Contract

    4. Improve Contract

    Annual contract reviews ensure the contract remains suitable and provides the opportunity to discuss innovation and improvements.

  • OCS Supplier Monitor Performance

    5. Monitor Performance

    The contract will continue to be monitored in accordance with the SLA and KPIs in place.

Important Notice

All strategic partners and preferred suppliers must engage in the five-step process outlined in collaboration with OCS procurement and operational representatives. Full participation from all parties is essential for success.

OCS Supplier Communication Governance​ diagram

Communication Governance

Our review process includes Monthly Operational Reviews (MORs), Quarterly Business Reviews (QBRs), and Annual Contract Reviews (ACRs) to ensure optimal performance, address issues, and plan for future growth.

Monthly Operational Reviews (MORs): Review daily operations and identify service improvements.
Quarterly Business Reviews (QBRs): Evaluate contract performance and address issues.
Annual Contract Reviews (ACRs): Ensure contract suitability, review performance, and discuss long-term goals.
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