Frequently Asked Questions

Rat droppings are dark brown, capsule-shaped, and typically 12–20mm long. They tend to be clustered in specific areas. Mouse droppings are much smaller, 3–7mm in length, and are often scattered across larger areas. Identifying the right rodent is important, as it informs the control strategy and helps ensure compliance with hygiene standards.

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Common signs include live insects, droppings, cast skins, smear marks, and damaged packaging. Insects like cockroaches and ants can hide in small cracks and behind equipment. For food and healthcare facilities, these signs must be addressed immediately to avoid regulatory breaches.

Yes, they can look alike. However, squirrel droppings are more rounded and slightly lighter in colour. Rat droppings are darker and more elongated. If you’re unsure, our pest control specialists can carry out a professional identification to ensure appropriate action.

Wasp nests often go unnoticed in spring but become more visible by summer, especially from July to September. Increased wasp activity around bins, rooflines, lofts or entrances usually signals a nearby nest. Signs include frequent sightings, visible nests, and buzzing sounds in walls or ceilings. Early action is important to prevent disruption and protect staff and visitors.

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Rodents can chew through wires, cables, and pipework, increasing the risk of fire, data loss, or water damage. They also contaminate surfaces and stock, particularly in food or pharmaceutical environments. Addressing these risks quickly helps avoid costly repairs and operational disruption.

Maintain good hygiene, seal entry points, control waste, and store food securely. Loading bays, plant rooms, kitchens, and external bins are high-risk areas. We offer proactive inspections and proofing services to reduce your exposure and keep your premises pest-free.

Rodent droppings often indicate ongoing activity, even if pests are not visible. A few droppings could mean a much larger infestation hidden in voids or behind walls. Early intervention prevents further damage, reduces health risks, and protects your business from potential penalties or audit failures.

The frequency depends on your industry. High-risk environments like food manufacturing or healthcare may need weekly or monthly visits. Offices or low-risk commercial spaces typically require quarterly inspections. We tailor our visit schedules to suit your compliance obligations and risk level.

We offer full electronic reporting, including site assessments, treatment records, bait maps, and technician service reports. These support compliance with standards such as HACCP, SALSA, BRC, ISO and local authority guidelines.

Yes. Under the Prevention of Damage by Pests Act 1949 and the Food Safety Act 1990, business premises must remain pest-free. We help you meet legal obligations and demonstrate ongoing control, reducing your exposure to fines or enforcement action.

We use IoT-connected monitoring, AI-powered traps, digital dashboards, drone surveys and UV insect traps to detect and manage pests. These tools improve visibility, speed up response times, and help with sustainability goals through targeted, low-impact solutions.

IPM is a proactive, sustainable approach combining detailed inspection, risk analysis, non-toxic treatments, and ongoing monitoring. It reduces reliance on chemical solutions while supporting audit-ready compliance. IPM is particularly effective in long-term pest prevention for food and pharmaceutical sectors.

Yes. We prioritise eco-friendly products, non-toxic alternatives and smart technologies that minimise environmental impact. Our practices align with ESG goals and biodiversity protection, helping businesses meet both operational and sustainability targets.

We provide commercial pest control to clients across sectors including food production, warehousing, retail, hospitality, education, healthcare, and transport. Whether you operate a single site or a nationwide portfolio, our solutions scale to your needs.

Yes. We can provide urgent, one-off pest treatments for issues like rat infestations, insect outbreaks, or wasp nests. We also offer long-term contracts that include regular site visits, monitoring, and documentation tailored to your sector’s regulatory needs.

Yes. Our pest control specialists are on hand to respond rapidly to urgent problems. Whether it’s a rodent sighting during trading hours or an insect issue before an audit, we work discreetly to protect your people, your brand, and your operations.