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Front of house and concierge services

Our front-of-house teams deliver positive, memorable experiences and efficient operations to enhance every touchpoint throughout your customer’s journey.

OCS Front of house in numbers

We’re on a mission to make people and places the best they can be to deliver the best experiences, productivity, practices, resilience and outcomes for our customers.

  • 150 years' experience

    124yrs

    Experience in front of house guest services

  • Guests Greeted

    10m+

    Guests greeted and guided annually

  • Retention

    85%

    UK Front of house colleague retention rate

  • Hospitality Trained

    2500+

    Hospitality trained professionals on board

Front-of-house, guest services and concierge

We deliver front-of-house, concierge, and hospitality services throughout the UK. We understand the importance of first impressions and a personalised service that reflects your company’s brand and values.

From greeting visitors to managing enquiries, our front-of-house staff are the friendly faces representing your organisation, committed to maintaining the highest standards of customer care and professionalism to create positive, lasting impressions.

 

Contact our Front of House Team

Front of house services

Front of house, concierge and hospitality services that we tailor to suit the specific requirements of your business, brand, environment, guests and visitors.

Reception management
Call handling and switchboard operations
Security, visitor screening and registration
Lost and found management
Mailroom and parcel screening and management
Transport coordination and executive support
Emergency services coordination
Contact our Front of House Team

Front of House + ESG

We are constantly taking steps to reduce our impact on the environment and can help you achieve your sustainability goals, too. We use microbial and bio (green) products as much as possible, never use phosphates or aerosols, and select cleaning products that are effective, well-priced and most importantly, have evidence-based eco-credentials.

We employ a diverse team, promoting equality and inclusion across all levels of our front-of-house services.
Our front-of-house services incorporate sustainable methods, reducing waste and energy consumption to align with environmental goals.
Our teams actively engage with local communities, enhancing social value and fostering positive relationships.
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Front of House + Technology

Our colleagues in the OCS Advance (Technology) team harnesses emerging technologies like AI, AR, Robotics, Drones, and Smart Buildings to benefit our customers. By staying ahead of the curve, we can provide personalised, efficient, and immersive experiences, streamline operations, and create sustainable, energy-efficient environments.

Utilising Advanced Business Intelligence (ABi), we gather and analyse data for optimised service delivery and improved visitor experiences.
Implementing biometric technology for secure access control and efficient visitor management.
Leveraging state-of-the-art digital communication platforms to enhance visitor interactions and streamline operations.
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Accreditations & Certifications

Industry-specific accreditations and certification enabling our teams to deliver consistency, compliance and best practice.

IWFM Logo

Frequently Asked Questions

  • We provide a range of front-of-house and concierge services, including reception management, visitor assistance, access control, guest services, and maintaining a welcoming environment for your clientele.

  • Our trained teams embody professionalism and hospitality, delivering exceptional customer service. We focus on personalised interactions, attentiveness, and a welcoming atmosphere to enhance the visitor experience.

  • Absolutely. We understand the importance of aligning services with your brand image. Our services can be tailored to match your unique requirements and brand ethos for a cohesive and personalised experience.

  • Yes, our front-of-house teams are trained in security protocols and access control measures. They play a crucial role in maintaining premises security while providing courteous assistance to visitors and guests.

  • Our teams are adept at managing high-traffic situations and multitasking effectively. We employ efficient queuing systems and utilise technology for streamlined processes to ensure smooth operations during peak times.

  • Absolutely. We offer assistance with event planning and coordination, providing additional services such as arranging meeting spaces, catering, transportation, and other logistical support for special occasions or events hosted at your premises.

     

  • Certainly. We have a track record of successful front-of-house and concierge service implementations across various industries. We can provide references or case studies demonstrating our expertise and the quality of our services. Please get in touch – we’d love to share them with you.

Facilities services designed for your organisation

Need more than Front of House and concierge? Discover our complementary core services here.

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

Contact Us