• A person with short brown hair sits at a desk, looking at multiple computer monitors displaying various dashboards and information screens in a dark, high-tech setting.

    UK National

    Operations Centre

    State-of-the-art facility, built to European Alarm Receiving Centre Category 1 standards, demonstrating our commitment to the future of technology-enabled security.

    Connect with our Team
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One Connected View of Risk, Response and Resilience

The OCS National Operations Centre brings together people, technology, and intelligence to support safer, more resilient places. Purpose-built to operate as a Category 1 Alarm Receiving Centre, it provides 24/7 monitoring, intelligence, and operational coordination for customers across the UK.

This is not a standalone control room. It is an integrated national capability that strengthens decision-making, response, and continuity across security and facilities management services.

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One Command Hub

The National Operations Centre centralises critical functions that were previously fragmented or externally managed. Alarm monitoring is now delivered in-house, giving customers greater assurance over quality, speed of response, and data security.

From a single location, OCS teams manage:

Fire, intruder, environmental, and lone-worker alarms
CCTV monitoring and mobile response coordination
Helpdesk triage and incident escalation
Operational support across multiple sites and sectors

Intelligence Built to Inform Action

Intelligence supporting earlier awareness, improved preparation and confident decision making across complex environments.

  • Several people wearing headsets and uniforms sit in a row at desks, focused on computer screens in a modern office or control room environment.

    Monitoring Activity Near Your Locations

    Open source intelligence monitors protest activity and community disruption around customer locations, supporting situational awareness, forward planning and informed operational decision-making.

  • A person holds a tablet displaying multiple security camera feeds, while a wall of surveillance monitors shows similar footage in the background.

    Assessing Operational Risk

    Intelligence analysis evaluates external activity to understand potential impacts on safety, service continuity and organisational reputation, enabling proportionate and timely risk management.

  • People working at multiple computer stations in a modern control room, facing large wall screens displaying data and images. The room is brightly lit and equipped with ergonomic chairs and headsets.

    Analysing Crime and Emerging Threats

    Local crime data and trend analysis identify recurring issues and emerging threats affecting sites and people, helping prioritise preventative measures and targeted security responses.

  • A man wearing an OCS-branded jacket and lanyard smiles while standing in front of large computer screens displaying various data and charts in a modern control room.

    Monitoring Online Risks

    Online activity is monitored to identify potential risks to locations or colleagues, supporting early intervention, escalation and coordinated incident response where required.

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Technology That Empowers Human Judgement

Digital platforms connect alarms, intelligence, and operational data in real time. This allows colleagues in the centre to focus on effective judgment, coordination and communication.

Technology supports:

Mobile response and live incident reporting
Lone-worker safety and rapid escalation
Trend analysis to identify repeat issues or emerging risks
Location-based monitoring around customer sites
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A man wearing an OCS-branded jacket and lanyard stands in a control room with multiple large screens displaying data on the wall behind him. Other people are working at computer stations in the background.

Supporting Your Whole Operation, Not Just Security

While rooted in security, the National Operations Centre supports OCS’s wider facilities management services. Intelligence and situational awareness help engineering, cleaning, and front-of-house teams plan safely and respond confidently.

The centre also supports colleagues facing new and emerging challenges, including online provocation and social media-driven incidents, helping teams stay safe while continuing to deliver service.

This reflects how OCS works, with services connected around people, places, and shared information.

Proven, Trusted, Accredited

National Operations Centre services operate within robust governance and compliance frameworks, supported by recognised accreditations and ongoing assurance to ensure secure, reliable and compliant delivery across complex environments.

Explore Our Latest Security News, Insights and Customer Projects

Designed for Today, Ready for Tomorrow

Operational risk is changing. Environments are more complex and response time matters. The OCS National Operations Centre brings together people, technology and intelligence to support continuity, safety and performance across your operation.

Talk to our team to discuss how national monitoring and intelligence can support your priorities.

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