Executive Summary
A global manufacturer of data storage solutions with large-scale production and operational facilities in Thailand. The organisation is recognised for its rigorous approach to quality, social responsibility, and environmental performance.
As a member of the Responsible Business Alliance (RBA), the company upholds strict standards on labour rights, health and safety, environmental management, and business ethics.
To ensure that these principles extend beyond its core operations, the customer works closely with OCS Thailand to manage integrated facilities services that reflect the same values of responsibility, compliance, and care.
The Brief: Sustaining Compliance And Continuity Through Responsible Facilities Management
The customer required a facilities management partner capable of maintaining RBA compliance across all FM operations while ensuring service reliability and workforce competency across its high-volume manufacturing sites.
Key challenges included:
Our Approach: Embedding Compliance, Competency, And Sustainability In FM Operations
OCS applied a structured facilities management model that integrated RBA requirements into every operational layer, ensuring ethical, safe, and sustainable service delivery.
Key initiatives included:
- RBA Integration
- Embedded compliance with RBA domains covering labour, safety, environment, and ethics into all FM processes.
- Standardisation and Alignment
- Reviewed and harmonised FM procedures with RBA documentation and audit expectations.
- Workforce Development
- Delivered comprehensive training programmes and on-site drills with 100% attendance and full assessment pass rates.
- Audit Management
- Implemented proactive audit readiness planning, with support teams providing real-time coordination during internal and external reviews.
- Sustainable Innovation
- Introduced robotics and ozone-based cleaning to minimise chemical usage, improve staff health and safety, and support the customer’s ESG goals.
The Outcomes: Compliance, Consistency, And Confidence
Through disciplined operations and close collaboration, OCS strengthened compliance integrity, operational consistency, and environmental performance across the customer’s facilities. The partnership has created a transparent, well-governed model that supports both business continuity and responsible growth.
Key outcomes:
- Full RBA compliance across all FM domains, validated through audit results
- Standardised FM procedures for sustained audit readiness and control
- Stronger workforce capability through comprehensive training and evaluation
- Sustainable performance gains from robotics and ozone cleaning solutions
- Reliable service continuity during audit and production periods
- Extended partnership scope across multiple service lines and sites
Conclusion
Through a combination of governance, training, and sustainable innovation, OCS Thailand continues to support the customer’s commitment to responsible manufacturing.
By aligning every FM process with RBA principles, OCS helps ensure ethical, efficient, and compliant operations that contribute to long-term business integrity and employee well-being.
