The Customer
One of the UAE’s largest and most advanced tertiary care hospitals, founded in 2019 through a joint venture with an international healthcare operator. The facility spans 300,000 sqm and hosts 740 inpatient beds across wards for surgery, intensive care, burns, neonates, and maternal health. Maintaining a facility of this complexity requires high-integrity engineering systems, preventive risk management, and reliable service continuity.
The Brief: Critical Infrastructure Requires Critical Precision
The hospital required a governance-led, risk-based FM approach capable of:
Our Approach: Systems-First Service Delivery
OCS adopted a systems-driven FM model rooted in clinical risk mitigation and operational governance. With 400+ skilled staff on site, we deployed an integrated team of engineers, technicians, and supervisors.
Key initiatives included:
- Estate and Facilities Management across mechanical, electrical, and specialist systems
- Responsive snag rectification, led by our PMO, addressing chiller, pump, and HVAC issues
- Real-time BMS monitoring to pre-empt failures and reduce reactive work
- Dedicated Medical Gas and Biomedical Engineering teams trained for precision clinical infrastructure
- Governance-driven FM with risk logs, asset tracking, and preventive maintenance
Key Results
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300000 sqm
Hospital Facility Managed
-
740+ Beds
Across Specialised Units
-
400+ FM Staff
Deployed
-
100% KPI Achievement (FY24)
In Preventive & Corrective Maintenance
The Outcomes: Operational Continuity In High-Risk Environments
- High system reliability
- HVAC uptime 99.85%, Electrical 99.87%, MGPS 99.95% (2024)
- Audit-ready facilities
- Recognised during international accreditation in 2025
- Sustainability gains without added OPEX
- 10% reduction in water consumption costs via auto-flush faucet installations, funded under CAPEX
- Continuity of care
- Fewer service interruptions through proactive planning
- System resilience
- Stronger reliability across HVAC, electrical, and medical gas networks
Conclusion
This partnership demonstrates how modern healthcare FM must move beyond maintenance to risk mitigation. Through structured planning, patient-centred engineering, and 24/7 service coverage, OCS enables critical hospitals in the UAE to focus on what matters most: saving lives.