The Customer
A leading global financial institution operates a key regional hub in Singapore, supporting over 3,000 employees. This landmark office is a cornerstone of the organisation’s decades-long presence in the country, reflecting its commitment to innovation, sustainability, and employee well-being.
Maintaining such a high-profile workplace requires facilities services that align with stringent operational standards, ambitious sustainability goals, and a focus on enhancing the employee experience.
The Brief: Maintaining A High-Standards, Sustainable Workplace
The customer required an integrated facilities partner able to:
- Maintain hygiene and cleanliness across a large, high-traffic office environment.
- Support employee comfort and well-being through proactive, non-disruptive service.
- Deliver on corporate sustainability goals through environmentally responsible practices.
- Provide consistency, accountability, and operational continuity across all service areas.
Post-COVID workplace safety expectations added urgency to ensuring high hygiene standards through structured, responsive operations.
Our Approach: Integrated Service Delivery With Sustainability At The Core
OCS was appointed through a vendor framework, building on a trusted partnership established in 2007. The delivery model combined trained personnel, green-certified products, and smart technology to ensure operational efficiency, sustainability, and measurable outcomes.
- Service Scope
- Daily cleaning of workstations, meeting rooms, and shared spaces.
- Periodic deep cleaning and high-touch point disinfection.
- Indoor landscaping and pest control.
- Waste segregation and eco-conscious waste handling.
- Dedicated lift ushers and dishwashing support.
- Sustainability Integration
- 100% green-certified products for routine cleaning.
- Biodegradable trash bags and recyclable trolleys.
- Robotic vacuum cleaners and energy-saving i-mops.
- Smart toilet systems with real-time cleanliness data for rapid response.
- Operational Assurance
- Safety-certified teams led by on-site supervisors.
- Daily toolbox briefings and duty phones for live updates.
- Clear crew responsibilities and strategic scheduling to avoid disruption.
- Routine inspections, KPIs, and consistent reporting.
Key Results
-
3000+ Employees
Supported Daily
-
100% Green-Certified
Products
-
7-Day
Service Coverage
-
5+ Smart
Technologies in Use
The Outcomes: High Standards Met, Employee Experience Enhanced
The integrated approach delivered measurable results in hygiene, operational efficiency, and employee satisfaction. Services were provided seamlessly during both high and low traffic periods, with visible cleanliness contributing to a calm, professional environment.
Customer feedback highlighted service consistency, transparency, and alignment with ESG benchmarks. Employee-led recognition efforts and sustainability events reflected the broader impact of a well-integrated service team.
Conclusion
This partnership demonstrates how integrated soft services can meet the demands of a high-profile, sustainability-focused workplace.
By combining structured operations, green practices, and technology-driven efficiencies, OCS ensures that this landmark corporate office remains a safe, hygienic, and welcoming environment; allowing the customer to focus on its core mission of serving customers and driving innovation.
