OCS New Zealand is introducing artificial intelligence and automation across our finance operations – a step designed to benefit both our colleagues and our customers.
Working with Fujifilm Process Automation, we’ve rolled out Esker, an AI-powered automation suite that streamlines everything from accounts payable to contract management. We are the first company in the world to implement all eight Esker modules at once – making processes faster, simpler, and more accurate.
“We’re continuing our push towards smarter, more sustainable ways of operating that improve outcomes for OCS’s hundreds of New Zealand customers,” says OCS Australia & New Zealand Finance Director Debby Wong.
For customers, the change means fewer errors, faster invoicing, and more responsive reporting. By removing unnecessary paperwork and manual steps, we can turn around approvals more quickly and ensure payments flow smoothly. It also frees up our finance and administrative teams to focus on value-adding work – like providing tailored information or resolving queries without delay.
“We’re working with AI to support our people, not replace them,” says Debby. “We have talented people at OCS, and incorporating AI gives them time to focus on work that makes a difference.”
The transformation began in 2023 with the goal of automating accounts payable. After staff training in 2024, the first modules went live — with supplier contract management and expense management now in place, and the remaining systems scheduled to follow by the end of 2025.
Irene Direnko-Smith, Head of Process Automation at Fujifilm Business Innovation, says: “OCS New Zealand’s bold move to adopt the full Esker suite in one go is a standout example of digital transformation at scale.
“By embracing AI-powered automation across their finance operations, OCS is not only streamlining processes but also empowering their people to focus on more strategic, value-adding work. We’re proud to support their journey toward smarter, more agile business operations.”
This transformation is part of our wider commitment to making it easier for customers to do business with us – improving speed, accuracy, and service reliability at every step.
