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Hard Services

Coordinated from our National Support Office, our technicians and engineers build, manage and maintain your critical infrastructure, keeping you safe, compliant and operational.

Hard Services | OCS New Zealand

Planned, reactive maintenance and minor works delivered

Planned Preventative Maintenance (PPM): This involves regularly scheduled checks and servicing of equipment and systems to prevent breakdowns before they happen. A planned and proactive approach to maintenance is the best way of keeping everything operating efficiently and reducing the likelihood of unexpected failures.

Reactive Maintenance: This type of maintenance is about responding to issues after they occur, quickly and efficiently. If a piece of equipment fails or a system breaks down, reactive maintenance is diagnosing and fixing the problem. It’s about quick response and effective repair to minimise downtime and restore functionality as soon as possible.

Minor Works: Minor project works that are generally less complex and can be completed quickly. They include a broad spectrum of activities such as lighting upgrades, boiler replacements, air conditioning installations and small fit out works. Minor works are essential for keeping the facility functioning correctly but can sometimes grow in size, scope and complexity – and when they do, our Capital Projects team are ready.

Best practices, compliance and resilience deliver the best outcomes

Our compliance services ensure that all aspects of your facility’s operations meet the required legal and regulatory standards.

This service is crucial in managing risk, upholding safety, and ensuring the smooth functioning of your facility. We conduct thorough assessments and regular audits to ensure compliance with health and safety regulations, environmental laws, and industry-specific standards.

Our team stays up-to-date with the latest regulations and best practices, providing expert guidance and support – everything from fire safety compliance and electrical and structural integrity checks to environmental assessments. Good compliance offers peace of mind, knowing that your facility complies with current regulations and is prepared for future legislative changes, ensuring a safe, legal, and efficient operation.

Accreditations & Certifications

Industry-specific accreditations and certification enabling our teams to deliver consistency, compliance and best practice.

Fairsupply

Hard Services + ESG

We’re supporting our customers in achieving their Environmental, Social, and Governance (ESG) goals through a broad range of proactive initiatives.

Implementing energy-efficient systems and practices

Install and maintain water-saving devices and systems

Utilise sustainable and green materials in maintenance and repairs

Ensure facilities meet or exceed environmental and safety regulations

Provide eco-friendly waste management services, including recycling

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Hard Services + Technology

Our asset-focused Computer-Aided Facilities Management (CAFM) system, serves as the heartbeat of our operations. We’ve designed a system that facilitates seamless service provision, tracking 500,000+ planned and reactive tasks annually. Data drives our processes and approach for customer success. We provide a range of technical input and output-based maintenance solutions that comply with industry standards, such as SFG20.

CAFM technology streamlines operations, reduces costs, and improves the efficiency and effectiveness of facility management.

Platform for conducting and managing audits, ensuring compliance with relevant standards, and identifying areas for improvement.

Instant communication between facility managers, colleagues, and customers, enabling rapid response to requests, incidents and feedback.

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Facilities services designed for your organisation

Need more than Hard Services? Discover more about our six core service lines and integrated solutions.

Frequently asked questions for Hard Services

  • Our hard services encompass a wide range of technical and infrastructure-related services, including mechanical and electrical maintenance, HVAC (Heating, Ventilation, and Air Conditioning) systems, plumbing, building automation and structural maintenance.

  • We have a proactive maintenance approach, conducting regular inspections, predictive maintenance, and implementing industry best practices to ensure optimal functionality and minimise potential issues that may cause disruptions.

  • Yes, we handle situations promptly. We provide immediate response and support for critical systems to minimise downtime and ensure the continued operation of essential services.

  • Absolutely. We specialise in assessing energy usage, identifying inefficiencies, and recommending tailored solutions to improve energy efficiency, reduce environmental impact, and lower operational costs for your facility.

  • Our services strictly adhere to industry standards and comply with relevant regulations. Our team is trained and certified to ensure that all maintenance work meets compliance requirements for safe and efficient operations.

  • Certainly. We have a proven track record of successful hard services implementations across various industries, and can provide references or case studies demonstrating our expertise and the quality of our services. Please get in touch – we’d love to share them with you.

  • Yes, we work on a range of central and local government, judicial, police and healthcare buildings within the public sector, providing HVAC, mechanical, electrical, fire safety building fabric and specialist services.

Contact your Hard Services team

We’re ready to help you deliver the best experiences, practices, productivity, resilience and outcomes. We look forward to connecting with you.

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