Supporting 218 Stores Nationwide with Tailored Cleaning Solutions

2 Minute Read

Sector

Retail

Services

Cleaning and Hygiene

Region

New Zealand

Logo for the warehouse with yellow double arrow symbols and the slogan where everyone gets a bargain written below in gray cursive text.
A large red and gray storefront for The Warehouse, with glass entrance doors, a clear blue sky above, and empty parking spaces in front. The sign reads, the warehouse, where everyone gets a bargain.

Executive Summary

OCS New Zealand has delivered cleaning services to The Warehouse Group (TWG) since 2004, supporting over 218 stores nationwide. For more than two decades, the partnership has evolved to meet changing market conditions, customer expectations, and operational models. In 2024, a full-service review was undertaken to realign cleaning requirements with the realities of modern retail – resulting in a refreshed, future-focused service model that maintains quality while improving visibility, efficiency and cost control.

  • 218

    Retail stores supported across New Zealand

  • 20+

    Years of continuous service without going to market

  • 24/7

    Help Desk support available to every TWG store

  • 1

    National contract, tailored to store size and foot traffic

A large, blue Warehouse Stationery store with glass windows and the company logo above the entrance on a cloudy day.

The brief

TWG operates some of Aotearoa New Zealand’s most recognisable brands, including The Warehouse, Warehouse Stationery and Noel Leeming. As the retail environment became more complex – influenced by the rise of online shopping, COVID-19 disruptions, and inflationary pressures – TWG needed to review how it delivered in-store services.

Building on a strong service history, TWG approached OCS in early 2024 to reset their cleaning programme to:

Maintain hygiene and service standards across all sites
Better align cleaning specifications with current store operations
Identify and implement cost savings without compromising quality
A Noel Leeming store exterior with red, yellow, and blue panels, large windows displaying electronics inside, and a clear sign above the entrance. The sky is partly cloudy.

The outcome

To support the reset, OCS and TWG formed a joint working group made up of senior stakeholders from both businesses. The team undertook a store-by-store assessment to understand current conditions and identify areas for improvement.

Key actions and results included:

Adjusting cleaning specifications to match each store’s real-time needs
Modifying the frequency of certain tasks like floor scrubs, window cleaning and toilet cleans
Streamlining communications with store managers through a business-wide reset led by TWG
Implementing itemised invoicing and monthly reporting at store level
Introducing live Power BI dashboards for full transparency over services and spend
Providing minor maintenance services (e.g. plumbing, electrical) through OCS’s trades network.

Since launching the new model in April 2024, refinements have continued based on local feedback – reinforcing a more responsive, collaborative way of working. The agreement has been renewed through to 2027.

“OCS has been a valued partner to us for many years – reliable, responsive, and always in tune with our evolving needs. Their deep understanding of our business and commitment to our success has meant whenever we’ve come to them needing a solution, they’ve always come to the party.”

Nathan Tong

GM Central Operations, The Warehouse & Warehouse Stationery

Available until 5:30pm

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We believe that every human being deserves the best conditions and opportunities for success. Our team are ready to discuss how we can help you turn possibilities into realities through exceptional facilities management.

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