On 29th February 2024, OCS Philippines celebrated a significant milestone with the inauguration of its OCS TRUE STAR Awards ceremony. Among the distinguished recipients was Mr. Edward Junio, a dedicated member of the cleaning personnel deployed in the retail sector. Mr. Junio received the Trust category award, a well-deserved recognition supported by accolades from his colleagues, account manager, and the client.
Mr. Junio’s outstanding contribution to the client’s satisfaction was exemplified when he returned a lost bag to one of the customers, containing 100,000 pesos, phones, and other valuables. Notably, he refused any reward, emphasizing his belief in acts of kindness without expecting anything in return.
Along with that act of goodness is the recognition of his exemplary dedication to work. The account manager, responsible for overseeing the account, sought to test Mr. Junio’s dedication and efficiency. Initially sceptical about his commendable performance in a less crowded area, the account manager decided to transfer him to busier locations, such as food courts, restrooms, and lifts. To the manager’s surprise, Mr. Junio consistently excelled, showcasing that quality service can be maintained irrespective of the area’s foot traffic. His unwavering commitment set an example, proving that dedication to the job can transcend the challenges posed by densely populated areas.
The client expressed satisfaction with the overall contribution of our deployed team to enhancing the shopping experience for their customers. Thanks to the hard work of our team, previously neglected areas, such as dirty restrooms and corridors, are now a thing of the past.
As the account manager responsible for managing our team, I couldn’t be prouder of Edward’s dedication to work and the goodness of his heart, as well as how he lives by his values and principles. I feel like a mother in tears because of overflowing joy.
Sarah Delgado
Account Manager