Category: Sector

OCS Philippines: Celebrating Excellence in Facilities Management

Posted on by Ash

In the dynamic realm of Facilities Management (FM), OCS Philippines stands out as a beacon of excellence and dedication. Today, we unite with our esteemed colleagues, valued customers, and the wider community to commemorate the remarkable achievements of our industry—an industry that consistently accomplishes extraordinary feats on a daily basis.

With a global workforce of 120,000, OCS is a name synonymous with quality and reliability in FM services. It is a matter of immense pride for OCS Philippines to be an integral part of this prestigious organisation. The majority of our workforce, numbering over 100,000, comprises frontline practitioners. These are the unsung heroes who work tirelessly to ensure that both people and places receive the highest standard of care and management—no matter where they are in the world.

Frontline Practitioners: The Heart of FM

Frontline practitioners in FM are the driving force behind the smooth operation of facilities across the globe. Their roles are multifaceted, encompassing everything from maintenance and security to cleaning and catering. These individuals are not just employees; they are custodians of our environments, ensuring that every space is conducive to health, safety, and productivity.

Global Impact and Local Excellence

The reach of OCS’s FM services is truly global, yet our approach is always personal. We understand that each facility has its unique challenges and requirements. That’s why our teams are trained to deliver bespoke solutions that meet the specific needs of each client. This approach, combined with our international expertise, sets us apart in the industry.

Sustainability and Innovation

At OCS Philippines, we are committed to sustainability and innovation. Our practices are designed not only to manage facilities effectively but also to do so in a way that is environmentally responsible. We employ the latest technologies and methods to reduce waste, conserve energy, and promote well-being.

A Future Built on Excellence

As we celebrate the achievements of today, we also look to the future with optimism. The FM industry is evolving, and OCS Philippines is at the forefront of this change. We are constantly exploring new ways to enhance our services, invest in our people, and contribute positively to the communities we serve.

In conclusion, OCS Philippines is more than just a part of the FM industry; we are a leader in shaping its future. Together with our colleagues around the world, we are dedicated to making a difference—one facility at a time.

Triumph at OCS Philippines: A Resounding Success with Lazada! 

Posted on by Ash

Phillip Carter, Managing Director of OCS Philippines, in collaboration with Chief Operational Officer Mario Pagatpatan, have further solidified the bond between OCS Philippines and Lazada Philippines. Together, they conducted a visit to convene with Garret Pestano, Head of Workplace Services and Procurement, and Nina Veronica Perez, Procurement Manager at Lazada Philippines. The primary objective of this visit was to actively listen to feedback concerning our services since the commencement of operations and engage in discussions guided by our unwavering commitment to continuous improvement.

This initiative underscores our unwavering dedication to cultivating robust partnerships and ensuring unparalleled customer satisfaction. By actively soliciting feedback and participating in collaborative dialogues, we demonstrate our profound confidence in our capacity to deliver exceptional service. We remain steadfast in our pledge to address any challenges identified and perpetually refine our operations to meet the evolving demands of our esteemed partners.

At OCS, we transcend mere promises and rhetoric. We take decisive action and deliver results. Our ethos is rooted in proactive engagement, unwavering dedication, and relentless pursuit of excellence. Through our actions, we reaffirm our position as industry leaders committed to delivering unparalleled service and exceeding the expectations of our valued partners.

Pest Control Services at Lazada Philippines’ Headquarter

Posted on by Ash

The Pest Control team at OCS Philippines has initiated services at Lazada Philippines’ head office, marking the commencement of pest control provision across Lazada sites.

Recognising the pivotal role of a pest-free workplace in fostering employee focus, OCS Philippines is fully committed to ensuring that the Lazada team experiences peace of mind through clean and safe workspaces. This strategic partnership underscores OCS’s dedication to creating a conducive and hygienic working environment, aligning with Lazada’s commitment to employee well-being and operational excellence.

The comprehensive pest control services aim not only to eliminate existing pest issues but also to establish proactive measures for a sustained and pest-free workplace. OCS Philippines looks forward to contributing to Lazada’s continued success by providing top-notch pest control solutions for a healthier and more productive workspace.

OCS TRUE STAR – Trust

Posted on by Ash

On 29th February 2024, OCS Philippines celebrated a significant milestone with the inauguration of its OCS TRUE STAR Awards ceremony. Among the distinguished recipients was Mr. Edward Junio, a dedicated member of the cleaning personnel deployed in the retail sector. Mr. Junio received the Trust category award, a well-deserved recognition supported by accolades from his colleagues, account manager, and the client.

Mr. Junio’s outstanding contribution to the client’s satisfaction was exemplified when he returned a lost bag to one of the customers, containing 100,000 pesos, phones, and other valuables. Notably, he refused any reward, emphasizing his belief in acts of kindness without expecting anything in return.

Along with that act of goodness is the recognition of his exemplary dedication to work. The account manager, responsible for overseeing the account, sought to test Mr. Junio’s dedication and efficiency. Initially sceptical about his commendable performance in a less crowded area, the account manager decided to transfer him to busier locations, such as food courts, restrooms, and lifts. To the manager’s surprise, Mr. Junio consistently excelled, showcasing that quality service can be maintained irrespective of the area’s foot traffic. His unwavering commitment set an example, proving that dedication to the job can transcend the challenges posed by densely populated areas.

The client expressed satisfaction with the overall contribution of our deployed team to enhancing the shopping experience for their customers. Thanks to the hard work of our team, previously neglected areas, such as dirty restrooms and corridors, are now a thing of the past.

As the account manager responsible for managing our team, I couldn’t be prouder of Edward’s dedication to work and the goodness of his heart, as well as how he lives by his values and principles. I feel like a mother in tears because of overflowing joy.

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Sarah Delgado

Account Manager

OCS achieved a score of excellence in the SIA audit.

Posted on by ameliaroberts
OCS has recently undergone its annual Security Industry Authority (SIA) audit and achieved the maximum score in six out of the seven criteria and were awarded a score of 142 out of 145.

This is the 18th year that our business has committed to the Approved Contractor Scheme (ACS), a point worthy of note by the auditor from the National Security Inspectorate (NSI). The brand, reputation and continued delivery of the OCS gold standard was also noted.

“The continued investment in people through training, the use of a software programme to streamline HR, payroll and talent management processes and the continued promotion of mental health training all show clear progress.”

Officers at one of the largest contracts had a full understanding of the requirements of the customer and the expectation on them to achieve this. There was good understanding of the company values and copies of relevant documentation were available at the point of delivery.

A number of officers made the following comments: “The team work is amazing”, “We have good support from the supervisors and regular visits from management”, “ OCS look after their staff and we feel very well looked after”, “HALO has improved our communication with the customer”.

A new member of staff expressed that “I am in my element here with OCS”.

“The result owes much to the security teams, back of house support and the officers on site who all display the commitment to our security gold standard.  Thank you to our security teams across our portfolio and a huge well done to all those who participated in the audit. These teams are responsible for keeping our sites, our customers and the general public safe on a regular basis. Their commitment has ensured the company has achieved a very creditable score.”

Steve Gardner

Director of Security Risk and Intelligence