Sean Fisher’s OCS Journey to Cleaning CEO

Summary

  • Sean joined Servest UK in 2003, and his first role saw him become a regular at Sheffield’s famous Gatecrasher nightclub
  • Treating the business as your own is an important mindset for success, Sean believes
  • Success for Sean is OCS becoming synonymous with being the best
OCS’s newly appointed CEO of Cleaning, Sean Fisher, has a long association with both the legacy OCS business and cleaning as a profession.

It was back in 2003 that Sean, who originally hails from South Africa, began working for what was then Servest UK as a site supervisor, after studying IT in his homeland.

Over the two decades that followed, Sean led retail and cleaning divisions, and served as Chief Operating Officer at Atalian Servest, before being appointed to head up the new OCS cleaning division.

“To take on that first role with Servest, I needed to move to Sheffield – so I moved in with our cleaners,” says Sean.

“I moved into the house they were sharing, and they taught me how to clean. I started with Gatecrasher nightclub and Bed nightclub, before moving into an area management role, and then moving to the head office in Bury St Edmunds.”

The attributes for success

Since then, Sean’s played a key role in a business that’s experienced sizeable organic growth, but those early experiences cemented in his mind the attributes that are needed to succeed.

“People need to be passionate about what they do, believe in what they do, and treat the business as if it was their own.”

Sean Fisher

CEO of Cleaning

“You’ve got to have the energy and the edge – the pace at which we operate is relentless, but at the same time, it’s good fun.”

The new OCS TRUE values – Trust, Respect, Unity and Empowerment – sit well with Sean, who believes when you find the right people, it makes everything else significantly easier.

“That’s everything we stand for, as a business, as a cleaning business, and myself as an individual,” he says.

“When you get the right people, who are true to those values, you have a successful business – and I think those values suit us perfectly.”

Putting values into practice

In practice, for Sean, those values look fairly simple – but the impact they can have is seismic.

“You’ve got to be professional, polite and well-mannered – that’s a given,” he says.

“At the start of every shift, you’ve got to be on site before the shift starts. I expect all of my operators to be visible on site, engaging with customers, and making sure they’re getting the best out of their team in terms of productivity and standards.”

And that engagement with customers – which builds unity and trust, as well as demonstrating respect – is essential to building partnerships that truly help people and places be their best.

“It’s important to build those relationships because, together, we’ll achieve significantly better outcomes,” says Sean.

“We do a lot of relationship mapping, from site level all the way to procurement and CEOs, and if you get that right, you can have the right conversations with the right people – you’re not forcing a relationship, but building something that will be beneficial for both parties in the longer term.”

Building solid foundations for OCS

A successful relationship can deliver a number of strong outcomes,  made possible by the successful day-to-day delivery of services. Those longer-term outcomes are something Sean is focused on in his new role as CEO of Cleaning.

First, however, comes a period of building the foundations that will serve the new OCS business well over the decades to come.

“My main objective this year is to get things like budgets, succession plans and performance management right, ensuring we have the right people in the right roles, and are giving the right opportunities to those people, too,” he says.

“That will create an incredibly solid foundation from which we can build upon and deliver on our overall business mission.”

That mission is, of course, to be the best facilities management business in the world, making people and places the best they can be – and it’s a mission that enthuses Sean as looks ahead to the coming months and years.

He says, “OCS needs to stand for quality, and I want to help OCS become synonymous with being the best.”

Jun Sochi appointed as APAC Chief Strategy Officer and Cluster Managing Director

Wherever Jun Sochi is in the world, he’s constantly driven by a desire to contribute to and help build his local community.

OCS’s newly appointed Chief Strategy Officer and Sub Region Managing Director for Asia Pacific and the Middle East grew up in New York, and has lived for the past 15 years in Asia – primarily in Singapore – and his belief in the importance of community has been a constant.

“I’ve always believed that, wherever you’re living, you’ve got to do more than just live your own life,” he explains.

“Yes, you go to work, you have your friends and your social activities, but I believe you should make a meaningful contribution back to the community in which you live.”

On many weekends in Singapore, you’ll find Jun and his wife Jo volunteering in aged care facilities, hospices, mental health wards and with children who have autism – with their dog Topper, as part of a therapy dog organisation, Therapy Dogs Singapore.

“The nurses always comment afterwards about how different the mood and behaviour of the residents are
after they’ve interacted with the dogs and the volunteers.”

“It’s fascinating because it exposes me to a wider, broader part of Singapore. It gives me a much more well-rounded view and appreciation for the community that I live in, and I just try to give something back, and have a positive impact on the community.”

Creating communities from the ground up.

When he’s back home in New York – to which he returns to spend time twice a year – Jun volunteers with a local nature conservation group, clearing trails in the woods or cleaning waterfront areas. As a keen sailor, he also volunteers his time to teach people how to sail. While living in New York City, he also volunteered on the board of a music school that builds an appreciation of music for preschool-aged children.

But this desire and drive to build better communities isn’t something that’s an ‘out of hours’ passion for Jun. Over the past 35 years, Jun has held a number of leadership positions in companies that have been focused on creating the infrastructure to build, develop and maintain the facilities that
support communities.

Having initially studied architecture, he spent 17 years at Johnson Controls, a building automation company, and, more recently, spent over a decade in commercial real estate at Cushman & Wakefield, where he was Chief Operating Officer for Asia Pacific.

“After studying architecture, I wanted to work in real estate development and especially renovation and adaptive reuse projects,” says Jun.

“Deep down, I love being out in the field, on a construction site, with my boots on, trudging through mud, walking through buildings that are being completely renovated and repurposed.”

“Of course, to do that, it requires the coordination of a lot of different people and teams, and you’ve got to make sure all of the pieces come together.”

Harnessing that ability to bring people together to achieve a positive outcome for customers and communities has been a driving force throughout his career.

A new chapter at OCS.

It was this ability to help communities thrive that played a major role in attracting Jun to OCS, with its focus on making people and places the best they can be.

“What attracted me to the company was the opportunity to make a real impact on people’s lives,” he says.

“We have around 75,000 employees here in Asia, and around 95% of them are frontline workers – cleaners, security guards, technicians, landscapers, catering teams and many, many more.

“We have the opportunity to provide people with secure and safe work environments that will pay them consistently on time at a proper wage and offer them proper benefits.

“This helps create a sense of dignity, and not only impacts their lives but the lives of their family and their community, too.”

Looking forward, Jun’s enthused by the challenge of building the OCS brand throughout Asia, and the impact the business can make.

“It’s important to not lose sight of where we’re starting from, but we have a good foundation to build upon.” he says.

“From there, we can contribute to our own sustainability goals, and help our customers meet the ESG commitments they’ve made.”

All of which, of course, combine to enable people and places to be their very, very best.

Ann Rogers-Bell welcomes Acting President of Stamford International University to PCS head office

On 4th August 2023, Ann Rogers-Bell, Managing Director of PCS Thailand, warmly welcomed Dr. Apithep Saekow, Acting President of Stamford International University, to the PCS head office.

Dr. Apithep Saekow attended the office for a Memorandum of Understanding (MoU) signing ceremony. The signing ceremony was witnessed by Dr. Manjiri Kunte, Programme Director at Stamford International University and Phassanai Doyle, Human Resources Director at PCS Thailand.

The MoU focused on internship programmes, industry research and employment opportunities. It provided a fantastic opportunity for PCS Thailand and Stamford International University to exchange both knowledge and expertise with one another.