Unity: Arthur McKay to operate under OCS banner

The OCS TRUE values – Trust, Respect, Unity and Empowerment – have been the driving force for us as we have transformed as a business following the merger of OCS and Atalian Servest.

Arthur McKay, a leading building support service organisation, was an Atalian Servest company that provided smart and integrated services to over 1,000 client sites around the UK. As part of the consolidation of our operations and unification of our purpose and vision, Arthur McKay will no longer existing as a separate entity and is instead operating under the OCS banner.

We will continue to provide the same services and solutions – mechanical and electrical, fire protection, building fabric and data networks, to name just a few. Our 1,500 colleagues from Arthur McKay will continue to utilise their specialist knowledge and skills to ensure that customers benefit from a solution tailored to their specific needs, but now have the additional benefit of the backing and support of the OCS business.

The unification of Arthur McKay and our Hard Services division is an exciting change and one in which we hope will take us one step closer to achieving our mission of making people and places the best they can be.

“Bringing Arthur McKay and the rest of the M&E and Hard Services businesses together as a single OCS division will provide a far greater depth of capability and capacity. This will ensure that our customers receive the very best service and enable the drive for innovation.”

Nick Maggs

Managing Director – Hard Services

The Power of Listening: Why our colleague engagement survey is essential

Embracing global perspectives

Every one of our OCS colleagues is valued, and as the Group Chief People Officer at OCS, in a company as diverse as ours and spread across numerous countries and embracing many languages and cultures, it’s imperative to truly listen to our colleagues. This understanding forms the bedrock of our strategy to become the world’s leading facilities service company.

The significance of every voice

In an organisation as vast as OCS, the insights and experiences of our colleagues, particularly those on the front lines, are invaluable. These team members are the eyes and ears of our operations, interacting directly with our customers and experiencing first-hand the daily challenges and triumphs. We must not only hear their voices but actively listen and engage with them.

Beyond the survey: A commitment to action

Conducting a colleague engagement survey is vital in this engagement process. However, the true essence of these surveys lies in what we do with the information we gather. It’s about turning feedback into action, ensuring every suggestion and insight raised is addressed, not just acknowledged. This approach isn’t just about improving our operational efficiency; it’s about fostering a culture where every colleague feels respected, valued, and heard.

Creating a stronger, unified OCS

Our ambition to be the best in the world is deeply intertwined with our internal culture. Engaging our colleagues through these surveys is more than just gathering data; it’s about empowering them to shape the future of OCS. Their insights are pivotal in crafting policies and practices that resonate with our diverse workforce, driving us towards a cohesive and inclusive organisational culture.

Conclusion: Cultivating a culture of continuous improvement

In our journey towards making people and places the best they can be, the engagement and satisfaction of our colleagues remains a top priority. Through our engagement surveys, we’re not just collecting opinions but inviting our colleagues to participate actively in our journey towards excellence. By listening and responding to them, we are enhancing their experience at OCS and reinforcing our position as a global leader. Together, we are building an exemplary OCS in service, colleague satisfaction, and engagement.

Unity: Arthur McKay to operate under the OCS banner

The OCS TRUE values – Trust, Respect, Unity and Empowerment – have been the driving force for us as we have transformed as a business following the merger of OCS and Atalian Servest.

Arthur McKay, a leading building support service organisation, was an Atalian Servest company that provided smart and integrated services to over 1,000 client sites around the UK. As part of the consolidation of our operations and unifications of our purpose and vision, Arthur McKay is no longer existing as a separate entity and is instead operating under the OCS banner.

We will continue to provide the same services and solutions – mechanical and electrical solutions, fire protection services, networks and FM services, to name just a few. Our 1,500 colleagues from Arthur McKay will continue to utilise their specialist knowledge and skills to ensure that customers benefit from a solution tailored to their specific needs.

The unification of Arthur McKay and our Hard Services division is an exciting change and one in which we hope will take us one step closer to achieving our mission of making people and places the best they can be.

Interested in Hard Services?

Contact our team today to talk through your maintenance, minor works or capital projects requirements.

Reflection on the first year as New OCS by Rob Legge, Group CEO

As 2023 draws to a close, I’ve reflected on what has been a gratifying year. Having started the year as CEO of Atalian Servest, I was honoured and excited to take up the role of Group Chief Executive of the newly formed OCS following its merger with Atalian Servest’s operations in the UK, Ireland, and Asia in March 2023.

As two stonewalls of the industry, I knew the underlying strength of both the Atalian Servest and OCS and believed in the great potential that combining them would create. The merger presented us with the opportunity to take the best bits from both businesses to develop a genuine disruptor in the international facilities management landscape.

That said, I was also cognisant of the challenging macro picture. Rising interest rates and persistent inflation have created difficulties for our customers and colleagues. I knew from the outset that we would need to adapt holistically to successfully position ourselves as the partner and employer of choice in the market.

Resilience: A Pillar of Strength in Challenging Times

The merger was more than a business transaction; it was an opportunity to redefine our purpose and values, ensuring we build our most compelling offering for our customers. In my experience in this industry, I’ve seen that having resilience is crucial to success. With 2023 being as challenging as it has been for business generally, this quality has never been more critical.

At OCS, we’re on a mission to become the best facilities service provider in the world. I’ve been encouraged to see how colleagues across the business have responded to this challenge, often in testing conditions, to ensure we meet the high standards we promise to deliver. Indeed, customer feedback has been overwhelmingly positive, which is a testament to the resilience and drive of our colleagues. I thank every one of them for their valued contribution and commitment.

TRUE Values: Guiding Our Journey with Trust, Respect, Unity, and Empowerment

Similarly, I have been proud to see our TRUE values—Trust, Respect, Unity, and Empowerment—guiding us through this transformative period. I’ve seen evidence of these values in practice helping to shape our business for the better as we grow at pace over the coming years.

Trust: It’s all in the Process

In my experience, trust is the bedrock upon which successful mergers are built. Trust in our collective vision, trust in our strategy, and trust in the capabilities of our teams have been instrumental to our success this year.

Indeed, the success of our merger can be seen in the flagship customer wins we’ve achieved throughout the year (Royal Parks, Government Property Agency, and Irish Rail, to name a few). Winning a business’s trust is never something we take for granted, and we work to be the best partner we can be.

Respect: A Foundation for Collaboration and Sustainability

Respect for our colleagues and a broader sustainability approach have been at the forefront of our endeavours. Respectful collaboration has enabled us to unite as one business with a shared vision and mission. While this principle covers many aspects of our business, one particularly evident area is our 2040 net-zero commitment, a testament to our dedication to setting the standard for excellence in compliance and responsible stewardship.

Unity: One Business, One Vision

Since the very early stages of the merger, I have been impressed with how the new OCS has presented itself as a singular, cohesive business entity. The merger was a consolidation of operations and a unification of purpose and vision.

Over this year, I’ve had the opportunity to visit several of our teams on the front line across the globe. Every time I make one of these trips, I’m inspired time and time again to see how colleagues pull together to provide the market-leading service our business is known for.

Empowerment: Investing in Our Teams

Empowerment, a commitment to investing in our teams, is a cornerstone of our strategy. Our success is intrinsically tied to the growth and development of our people. By empowering our colleagues and encouraging them to take ownership, make decisions, and shape the future of our business, we nurture future leaders within our organisation.

The merger has allowed us to combine the best initiatives from both organisations into one holistic approach. We proudly offer schemes that offer access to employment for people who may not get the opportunity, ensuring we select from as broad a talent pool as possible and offer apprenticeships and progression schemes across the business to support development.

Serving Communities: A Responsibility We Cherish

Integral to our identity is our role as responsible and sustainable members of the communities we serve. Our goal is to manage spaces efficiently and create a positive impact on the people and places we touch. This mindset permeates every aspect of our business and drives the support we offer locally in those countries where we operate.

As we move forward, OCS’ BEST strategy and TRUE values remain the driving force behind our mission to make people and places the best they can be. We are a unified global team with one identity and vision. We are poised for growth, and I want OCS to become the market leader in the facilities management industry. Reflecting on the first ten months of this transformative journey, I have nothing but confidence in our ability to achieve our goal.

OCS proudly welcomes Thai Ambassador to its London office

On 14th December 2023, we had the pleasure of hosting the UK-ASEAN Business Council (UKABC) roundtable that involved Thai Ambassador, H.E. Mr. Thani Thongphakdi, visiting our London office.

Our colleagues had the opportunity to listen to Thani Thongphakdi share his thoughts on a number of topics, including upcoming Government events, our cultural economy and the pivotal role that ASEAN (Association of Southeast Asian Nations) plays in our society.

“I was particularly impressed with the discussion highlighting the significance of social mobility for PCS Thailand and OCS Group, emphasising the need for fostering vocational skills development alongside academic achievement. These conversations resonated deeply with our commitments and values at OCS.”

Gavin Wainer

OCS Group Commercial Officer

What is UKABC?

UKABC is a leading organisation on all matters involving ASEAN. They provide awareness on the latest opportunities in the region and assist UK companies looking to expand their operations into markets across Southeast Asia.

OCS achieved a score of excellence in the SIA audit.

OCS has recently undergone its annual Security Industry Authority (SIA) audit and achieved the maximum score in six out of the seven criteria and were awarded a score of 142 out of 145.

This is the 18th year that our business has committed to the Approved Contractor Scheme (ACS), a point worthy of note by the auditor from the National Security Inspectorate (NSI). The brand, reputation and continued delivery of the OCS gold standard was also noted.

“The continued investment in people through training, the use of a software programme to streamline HR, payroll and talent management processes and the continued promotion of mental health training all show clear progress.”

Officers at one of the largest contracts had a full understanding of the requirements of the customer and the expectation on them to achieve this. There was good understanding of the company values and copies of relevant documentation were available at the point of delivery.

A number of officers made the following comments: “The team work is amazing”, “We have good support from the supervisors and regular visits from management”, “ OCS look after their staff and we feel very well looked after”, “HALO has improved our communication with the customer”.

A new member of staff expressed that “I am in my element here with OCS”.

“The result owes much to the security teams, back of house support and the officers on site who all display the commitment to our security gold standard.  Thank you to our security teams across our portfolio and a huge well done to all those who participated in the audit. These teams are responsible for keeping our sites, our customers and the general public safe on a regular basis. Their commitment has ensured the company has achieved a very creditable score.”

Steve Gardner

Director of Security Risk and Intelligence

Valerie Dale, OCS Group Chief People Officer, attends back to the floor visit

Valerie Dale, OCS Group Chief People Officer, recently attended a back to the floor visit at one of our laundry facilities in Feltham.

Valerie’s day began with a tour of the site where she saw our fantastic colleagues and machinery in action. During the tour she learnt some impressive stats about the facilities, including that from January 2023 to August 2023, our dedicated team washed 74,675,556 kgs and processed 46,414,728 pieces of laundry, a true showcase of how exceptional our colleagues are at what they do!

Valerie’s first job of the day was ironing and her skills were put to the test as she aimed to meet the hourly ironing targets our colleagues achieve.

She then got stuck in with the laundry sorting where she worked with the team to make sure each item was put into the correct bag before it was prepared to be washed. After only 45 minutes, Valerie and the team managed to sort through an impressive 2.2 tonnes of laundry!

Edinburgh Airport appoints OCS to support passengers with reduced mobility

Edinburgh Airport has chosen OCS, the leading international facilities service provider, to ensure that passengers with reduced mobility (PRMs) receive specialist support in their journey through the airport. It is part of its commitment to providing all passengers with excellent customer service and a seamless journey.

Under the terms of the agreement OCS will provide a 24/7 continuous service every day including public and bank holidays, ensuring assisted safe passage through the airport (departures and arrivals) to and from the airplane to defined arrival/onward journey points, working closely with airlines and handling agents. The service includes covering assistance with set down points or pick up points to check-in; registration at check-in and with security processes; support with boarding, disembarking and with missed or delayed flights.

The service is underpinned by bespoke technology that enables passengers to register once and then receive a personalised service each time they fly in or out of Edinburgh Airport based on their previous preferences and requirements – where possible with the same team member. This has also proven to reduce the number of passengers who do not book assistance in advance ensuring a better service for all.

A team of over 130 colleagues will transfer to OCS under TUPE and immediately undertake a rigorous, bespoke training programme that has been developed at Glasgow Airport, Southampton Airport and Bristol Airport where the company delivers a similar service. They will also benefit from broader career development and job opportunities, in line with the company’s values of giving colleagues the tools to enable them to thrive and be the best they can be.

“The number of PRMs travelling is growing steadily so understanding the requirements and potential issues is of increasing importance to both airlines and airports alike. Our team members are often the first and last touchpoints at the airport and we ensure that they are knowledgeable, empathetic, and engaging, with a clear objective to deliver the best possible customer service.”

Richard Marshall

Managing Director, OCS

“We are proud of our Very Good rating for our PRM and Special Assistance provision and we want to ensure that we provide a service that grants everyone the same access and experience no matter the circumstances. OCS’s experience within the aviation industry will allow us to maintain that high standard and work together to make improvements where we can.”

Ross Gilpin

Contract & Operational Manager at Edinburgh Airport

Mobilising cleaning team at short notice for stadium gig

The customer

The Coventry Building Society Arena is owned by the Frasers Group, and hosts a multitude of events throughout the year. From being the home stadium for Coventry City FC to hosting live music concerts, exhibitions and conferences, the venue is a continual hive of activity.

The challenge

In the summer of 2022, the facility underwent some major redevelopment work to refurbish the boardroom and executive boxes. With the final stage of work still ongoing and a board event due to take place in the new area in under a week, the Arena’s incumbent cleaning contractor wasn’t able to fulfil a deep clean – leaving the Arena with a serious challenge. 

While the OCS team had worked with Frasers Group before, we had never worked on the Coventry Building Society Arena, and were asked to mobilise a team of eight cleaners within three days to conduct a Saturday deep clean.

 

The solution

By using our time and attendance software system, we were immediately able to contact all staff in the local area across all of our divisions to gauge availability to work at the Arena on the Saturday. Very quickly, we were able to mobilise a team ready to ensure the new facilities were spotless. 

With rubble still on the floor, the team was on-site for around five hours, cleaning everything from walls, windows and floors to big screens, coordinating with and working around the builders as the last stages of building work were completed

The outcome

The cleaning work was completed more quickly than the customer expected, and when they arrived to inspect the site, they were incredibly impressed. As they’d never worked with us before, they didn’t know what to expect, and they were hugely grateful – not only that we’d been able to mobilise a team so quickly, but also because of the quality of the job. 

By ensuring the facility was clean, safe and hygienic, the event the Arena had booked in for 36 hours later was able to go ahead. 

OCS receive social value commendation at ERSA Employability Awards 2023

OCS were honoured to receive a social value commendation at the ERSA Employability Awards 2023.

We always aim to be our best, delivering the best partnerships and best services every time. It takes a hard-working, knowledgeable and compassionate team to provide the services and initiatives at OCS and we are extremely proud of our commendation.

The ERSA Employability Awards celebrate best practice in the employment support sector and demonstrate the hard work and dedication of those working to improve the lives of jobseekers, communities and the wider workforce.

We were also thrilled to have been nominated by Ingeus for the ‘Employer Partnership of the Year Award’.

Unlocking potential: placing people into work with OCS

The nomination

We are committed to being a responsible employer and building a diverse and inclusive workforce reflective of the communities we serve. We have an established ‘Placing People into Work’ programme dedicated to changing lives by providing meaningful employment to people from vulnerable groups and pathways for development for all our colleagues.

Ingeus and OCS work closely together to develop and refine tailored recruitment processes for each contract. By tailoring the pre-selection process, we ensure that candidates are equipped with everything they need to help them succeed in work. This includes making sure candidates have the necessary documents, information and training ahead of being interviewed, and that support mechanisms are in place for new recruits once they are in work.

Ingeus is now supporting us to fill vacancies for Court Tribunal and Security Officers (CTSO) in London and Greater Manchester. Together we have developed and refined a recruitment process, established service level agreements, and are now delivering exceptional results. In the last such recruitment exercise there were 20 candidates put forward for interview who secured job offers.

To help prepare candidates for interview Ingeus works with OCS to:

  • Source candidates with the right skills and aptitudes for the role
  • Deliver employer information sessions
  • Fund participants Security Industry Association (SIA) licences
  • Deliver a bespoke 3-day CTSO routeway course (designed by OCS)
  • Arrange a visit to a local court
  • Prepare documents for the enhanced security vetting processes

All candidates who successfully complete the CTSO routeway course are put forward for interview.

In the first recruitment round, Ingeus Employer Account Manager Farwa spent several weeks calling 160 potential applicants to see whether the role would suit them. She narrowed the search down to 12 people who attended a three-day Routeway Course devised by Ingeus to explain the job in detail. Seven people were offered roles, four of whom are female.

“There wasn’t a dry eye in the building – people were jumping up and down with delight after getting the jobs,” she recalls. “An established company had given them a chance and you couldn’t help but feel the emotion in the room.”

In undertaking this innovative and tailored approach to recruitment through Ingeus, we are attracting candidates who would not typically apply for our vacancies. In doing so we are challenging role stereotypes (gender, age, ethnicity etc.) and creating a stronger workforce which is more reflective of the communities we work within.

Stephen Kerr, Senior Regional Manager, OCS, said the partnership had been instrumental in supporting our drive to attract women and others currently under-represented in the security industry.

“Working with Ingeus on our social value recruitment process, we have been able to recruit talented people into our workforce who have unique experiences and abilities,” he said. “In our role at HM Courts and Tribunals Service, showing our customers genuine empathy in difficult circumstances is a key skill and our Ingeus recruits have that in abundance.”

Ann-Marie Conlon-Taylor, OCS Social Value Manager, HMCTS contract added: “Working with Ingeus helps us access people who have faced barriers to work, but who are being properly supported in a professional manner into employment. We were very impressed with the calibre of applicants put forward.”

OCS awarded double Gold by RoSPA for exceptional health and safety achievements

OCS, one of the world’s leading international facilities service providers, has been honoured with the highly esteemed Gold RoSPA (Royal Society for the Prevention of Accidents) Award for its outstanding commitment to Health and Safety.

OCS was awarded a Gold RoSPA for its National Grid Vegetation and Industrial Painting contracts, where they consistently demonstrated exemplary health and safety standards implementing proactive measures to identify and mitigate potential risks across its operations. OCS are committed to safe working on every site, every day, and their non-complicated approach is combined with proactive management at all levels to ensure occupational health and safety are treated as a core value.

John Prowse, National Operations Director at OCS said, “Safety is a key priority for all operations at OCS. By achieving the Gold Award, we have proven our commitment to safeguarding our colleagues, customers and the public from potential harm, and have set a benchmark for others in the industry to follow.

“We are committed to ensuring safety plays a key role in every facet of the business. We recognise this requires a sustained commitment and active involvement at all levels – from the board, to managers, support teams and frontline colleagues. This has helped to create the necessary conditions for high standards in safety performance and continual improvements towards an injury-free workplace.”

“Accidents at work and work-related ill health cause major disruption and can significantly impact an individual’s quality of life. That’s why good safety performance deserves to be recognised and rewarded.

We are thrilled that OCS has won two Gold RoSPA Awards and would like to congratulate them on showing an unwavering commitment to keeping their employees and customers safe from accidental harm and injury.”

Julia Small

RoSPA’s Achievements Director

The RoSPA Awards recognise organisations that have successfully implemented and maintained comprehensive health and safety management systems. Entrants are rigorously assessed on various criteria including accident prevention, risk assessment, employee training and engagement.

The Gold RoSPA Award adds to the growing list of accolades and recognitions OCS has received for its commitment to excellence. As a company, OCS has been recognised with 12 RoSPA awards in 2023 and remains steadfast in its pursuit of continuous improvement and will continue to invest in health and safety initiatives to ensure the well-being of its workforce and all stakeholders.

OCS Emirates receive RoSPA recognition.

We are proud to share that our colleagues at OCS Emirates, situated in Abu Dhabi and Dubai, have achieved a Gold Award for Excellence in Health and Safety by the Royal Society for the Prevention of Accidents (RoSPA)!

RoSPA Awards are internationally recognised as the most sought after accolade in the health and safety industry, and businesses who have earned this achievement recognised as world-leaders in health and safety.

This achievement not only showcases our commitment to high standards but also underscores our responsibility towards fostering a workplace where safety is paramount. We believe that a safe working environment is the foundation for productivity, innovation, and success.

Well done to each and every colleague who made this happen!

“It is outstanding to be recognised to this standard on a global platform and is a testament to our unwavering commitment to creating a safe and secure working environment for our employees, clients and end users.”

Michael Nicholas

Managing Director, OCS Emirates

As we celebrate this milestone, we remain committed to continuous improvement and innovation in our health and safety practices. Our journey doesn’t end here; it’s a stepping stone towards even greater achievements.

Here’s to a safer and brighter future for OCS!