OCS Healthcare Sector in Numbers

  • An orange outline icon of a hospital building with a cross symbol at the top center, multiple windows, and double entrance doors.

    400+

    NHS sites served every day by our 5,000+ healthcare colleagues.

  • A large, solid orange shape with rounded and irregular edges fills most of the image, partially bordered by a thick white frame and small black, dark gray, and white corner details.

    £15 Million

    Generated in social and economic value since 2022.

  • An orange cloud-shaped graphic with a dark gray background. There are no other visible objects, text, or details in the image.

    7.3 Million

    Completed patient moves by our portering team every year.

  • An orange line drawing of a hand holding a food tray with a cloche lid, which has a heart shape at the top.

    2 Million

    Meals provided each year for professionals and patients.

Creating the best outcomes for our healthcare sector customers through our trusted services.

Delivering Hard FM for the Best Healthcare Environments

With thousands of mobile and static engineers nationwide, we enhance healthcare facilities by delivering reliable and efficient infrastructure without compromise.

  • A woman wearing a navy blue jacket stands indoors with her arms crossed, smiling. The background shows industrial pipes and equipment in a workplace setting.

    Capital projects

    We specialise in large-scale healthcare capital projects, delivering sustainable construction and renovation solutions from concept to completion, ensuring clinical efficiency and regulatory compliance.

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  • A white van with the OCS logo and the text to be your best™ and OCS Building & Technical Services on its back door, parked outdoors with sunlight shining through trees in the background.

    Technical services

    Move beyond reactive fixes—create safer, more resilient, and sustainable healthcare environments that not only support day-to-day clinical operations but also align with your long-term strategic goals.

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  • A smiling older man with gray hair wearing a navy blue sweatshirt with OCS on it stands indoors, with industrial pipes and equipment in the background.

    Energy services

    We support healthcare providers on their journey to net zero by enhancing sustainability, improving energy efficiency, and reducing carbon emissions across their estates.

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BEST Pillars: Elevating Healthcare Facilities to New Standards

A group of healthcare professionals in light blue uniforms walk and talk together in a bright hospital corridor with large windows.

Best Experiences for Healthcare

Delivering exceptional patient experiences goes hand in hand with engaging and empowering the colleagues who deliver these services. OCS ensures optimal patient experiences through colleague engagement, spotless facilities, friendly patient support, customer-focused security, and seamless accessibility.

Best Productivity for Healthcare

We drive productivity with advanced technology integration, optimised workforce management, M&E efficiency, and Energy and Waste Management. Our services offer efficient, scalable solutions to manage fluctuating patient numbers and peak times.

A scientist in a white lab coat works in a bright laboratory, surrounded by various bottles, containers, and lab equipment on the workbench.

Best Practices for Healthcare

To support patient well-being, OCS ensures best practices through consistent safety, operational excellence, and regulatory compliance. We are confident that every aspect of our service delivery minimises risk and improves patient experiences.

A person wearing blue scrubs and gloves cleans a hospital bed railing with a blue cloth and holds a spray bottle, standing near a sunlit window.

Best Resilience for Healthcare

We drive resilience through Business Continuity Planning (BCP), Proactive and Predictive Maintenance, Crisis Response Teams, and Sustainable Resilience. Our priority is to keep facilities fully functional, compliant, and safe, even during unforeseen challenges.

A smiling man with a beard, wearing a navy blue OCS polo shirt and lanyard, holds a yellow cleaning caddy in a corridor with cream brick walls and exposed pipes overhead.

Best Outcomes for Healthcare

OCS goes beyond delivering operational services—we create outcomes that align directly with your facility’s strategic objectives. This leads to measurable increases in loyalty, patient preference, and financial performance, positioning your facility as the go-to destination.

Essential FM for Healthcare

Single-line solutions that make people and places the best they can be through leading facilities services that deliver the best experiences and outcomes.

Connect with our team

  • Healthcare facilities are the heart of patient care. Total Facilities Management (TFM) services play a pivotal role in ensuring every aspect of a facility operates flawlessly. Our services cover everything from regular maintenance to strategic planning, integral for the sector. This integrated approach streamlines operations, enhancing efficiency and quality of care. By managing each element of the facility, we aid healthcare providers in focusing on their core responsibilities, delivering exceptional patient care, while we deliver TFM services that go beyond the basics.

  • Effective cleaning ensures healthcare facilities maintain the highest hygiene standards and promises both patient and professional safety. For your business, this could mean enhancing training, using proper equipment and PPE, or collaborating with infection prevention teams. OCS uphold stringent hygiene standards aligned to NHS national cleaning standards, demonstrating proactivity, a deep understanding of the healthcare setting, and empathy towards patients’ conditions.

  • In healthcare settings, nutritional meals are essential for patient recovery. Our tailored, nourishing meal solutions are crafted in close collaboration with the NHS and healthcare professionals, ensuring varied dietary requirements are met while prioritising the physical and mental health of everyone in your facility. Our dedicated team of nutritionists and chefs are experts in working with the specialist nature of patient feeding, nutrition and standards.

  • Patient safety starts with robust security. OCS delivers comprehensive solutions to protect what matters most, including manned guarding, CCTV, MAYBO training, body-worn cameras, annual vulnerability assessments, VIA athena solutions, and car parking services. Our security teams prioritise safety and demonstrate exceptional skills in maintaining a secure atmosphere.

  • In healthcare environments, there is no margin for compromise when it comes to hygiene and safety, and pest control is a vital part of that. OCS delivers a proactive, discreet, and responsive pest management service designed specifically for the high-stakes healthcare sector. Through continuous monitoring, early detection, and swift intervention, we ensure your facilities remain sterile, secure, and compliant. Our expert teams understand the sensitivities of clinical settings and work with minimal disruption, supporting infection control measures and protecting the well-being of patients, visitors, and professionals alike.

Leading with Technology

We integrate proven and pioneering technological tools to enhance patient flow and experience and improve the operational experience in facilities services operations.

  • Digital wireframe of a modern multi-story building with geometric lines, set against a dark blue background, featuring highlighted nodes and a subtle grid on the ground.

    OCS ABi: Insight-Led Facility Evolution

    By integrating IoT sensors, workforce tools, and real-time data, ABi bridges the gaps left by traditional systems – enabling proactive, insight-led facility management that enhances comfort, safety, and sustainability.

  • A sleek, white autonomous floor cleaning robot with the Gausium logo stands on a dark surface, illuminated by a spotlight against a black background.

    Smart Cleaning & Environmental Intelligence

    From robotic cleaning to smart sensors, our digital tools maintain top hygiene standards. Advanced restroom monitoring and task automation boost infection control, efficiency, and resilience.

  • A modern security camera is mounted on a concrete ceiling outdoors, with a blurred cityscape of tall buildings in the background.

    Surveillance & Safety Monitoring

    With AI-driven analytics and real-time alerts, we help healthcare facilities stay secure and responsive. Integrated into our wider platform, these tools enhance patient safety, protect assets, and provide reassurance.

  • Patient-Centric Technology for Better Care

    From dietetic-led menu management and digital meal ordering to real-time energy monitoring, our solutions are built to enhance the patient experience and drive operational efficiency.

A lush urban garden with green tropical plants and red flowers, next to a modern building with a honeycomb-like facade and shaded walkway on a bright, overcast day.

Empowering Change with Purposeful ESG

Positive impacts for healthcare facilities are achieved through targeted social value initiatives delivered in close collaboration with our customers and specialist partners. We aim to drive change by ensuring sustainable sourcing practices, boosting energy efficiency, and through ESG-led projects like our ‘Grow Gardens’ therapeutic green spaces for patients, professionals, and local communities.

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Related News and Insights

Find out more about OCS in the Healthcare sector

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Connect with our Healthcare Team

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Frequently Asked Questions

  • We offer a comprehensive suite of facilities management services for healthcare, encompassing patient and retail catering, domestic services, specialised cleaning, window cleaning, security, portering, pest control, landscaping, waste management, technical maintenance, and overall facility management.

  • Our services strictly adhere to healthcare regulations and hygiene standards. We follow stringent protocols to maintain a safe and sterile environment, ensuring compliance with all relevant guidelines.

  • We understand the specific requirements of healthcare facilities and work closely with each entity to create customised facilities management plans that address their unique needs and compliance requirements.

  • Yes, we have extensive experience in managing healthcare facilities with a strong focus on patient safety, infection control protocols, specialised cleaning practices, and maintaining sterile environments to ensure patient well-being.

  • We prioritise environmental sustainability by implementing eco-friendly practices, waste reduction strategies, and stringent infection control measures to minimise environmental impact and safeguard patient health.

  • Absolutely. We have dedicated response protocols and trained personnel to handle critical systems in healthcare settings, ensuring swift responses to emergencies and minimal disruption to patient care.

  • We have successfully completed facilities management projects for various aged care facilities and hospitals. We can provide references or case studies demonstrating our expertise and successful implementations in the healthcare sector. Please get in touch – we’d love to share them with you.

  • Safety is our priority. We conduct team training, adhere to strict safety protocols, and implement measures to ensure the safety and well-being of residents, patients, and healthcare teams during all facilities management operations.