We are thrilled to announce that OCS has been recognised in multiple categories at the prestigious Cleaning Excellence Awards 2024!
Best Use of Data and Analytics in Cleaning
OCS received the award for Best Use of Data and Analytics in Cleaning for our Service Excellence. This recognition is a testament to our innovative approach to leveraging data to drive operational improvements. Our team-focused data collection and task optimisation strategy has set a new standard in the industry.
Client Collaboration Award
We are also proud to share that our collaboration with one of our customers earned us the Client Collaboration Award. This accolade highlights the strength and success of our partnership, showcasing our commitment to delivering exceptional service through effective collaboration.
Excellence in Training and Development
Our Manchester Arndale Housekeeping Team was commended for Excellence in Training and Development. This award underscores the dedication and hard work of our teams, who continuously strive to enhance their skills and deliver top-notch service.
Impact of Our Efforts
These achievements have led to significant improvements within our organisation:
- 33% reduction in absence
- Over 61 hours a week redeployed into ‘Value-Added’ time
- 14% increase in mystery shopper results
- Increase in NPS score from 82 to 85 📈
These awards highlight our dedication to innovation, exceptional service, and our commitment to cultivating ‘high-performance climates’ that empower our teams to deliver their best every day.
Feedback from our team members underscores the positive impact of our service excellence initiatives. Sally, a Cleaning Operative at OCS, shared her experience:
“By eliminating non-value-added tasks from my daily routine, I now have more time to focus on activities that truly make a difference.”
We couldn’t be prouder of our teams’ achievements and their dedication to excellence. Congratulations to all the winners and commendations at the Cleaning Excellence Awards 2024!
