Changing Expectations in the Modern Workplace
Digital tools are reshaping how people choose, order and enjoy food. In workplaces, where time is limited, and expectations continue to evolve, technology now plays an essential role in creating a more convenient, sustainable and personalised food experience.
Angel Hill Food Co. is introducing new digital features across its sites to support this shift. The aim is straightforward: help colleagues and customers enjoy better access to fresh food, reduce waste, and give onsite teams more time to focus on service.
Robert Jessey, Operations Director for Angel Hill Food Co., explains that the app idea was driven by changing customer expectations. “We noticed the drive for quicker access to products and a clearer visibility of service” he says, adding that growing demand for contact-free and pre-order options showed there was real value in giving customers more choice in how they interact with the service.
A Connected Digital Journey
The app brings several customer needs into one place: menus, pre-ordering, nutritional information and feedback. Robert describes it as a way of creating “a smarter offer” that reflects how people already shop in their day-to-day lives.
Selecting the right technology partner was an important step. The chosen partner offers integrated tills and digital tools, which ensure data flows smoothly between systems. This connectivity helps onsite colleagues manage production, stock levels and menu cycles with greater accuracy.
“You need that connectivity… because it all talks to each other, enabling us to connect the dots between the data quicker, providing a faster and more effective solution to the customer”.
Robert Jessey
Operations Director, Angel Hill Food Co.
Using Data to Shape Better Food Choices
Early insights are already providing a strong foundation for improvement. The app highlights when customers prefer to order, which dishes they choose least often, and how dietary preferences shape behaviour. As Robert explains, “We have so much data now. It underpins everything that we should do as a food offer”.
This data helps colleagues refine the offer, improve production planning and reduce waste in a considered way. By identifying food options that customers desire, colleagues can make choices that enhance the overall food experience and focus on preparing what will be enjoyed most. This supports a more sustainable approach to production and ensures ingredients are used with care.
The insight also helps shape menus around what customers actually choose. Patterns in sales, busy periods, and dietary preferences build a clearer picture of how different groups use each space. This allows Angel Hill to adapt the food offer at each site, based on real behaviour rather than assumptions. Over time, this supports a food experience that stays relevant, appealing, and matched to customer expectations.
Keeping the Human Touch at the Centre of Service
Digital tools bring clear benefits, but they do not replace the role of colleagues or the importance of a warm welcome. Robert explains that the app has been designed to support the personal experience, not reduce it. He explains that digital tools should give colleagues more time for meaningful customer interaction during service periods, particularly when the day is busy.
In practice, this means colleagues spend less time managing queues and handling routine transactions. More time talking with customers, answering questions, and creating the warm, personal service that defines Angel Hill. The app helps colleagues plan, stay organised and prepare food more efficiently. This allows them to focus on the moments that matter, such as greeting customers, sharing recommendations and supporting those with specific dietary needs.
Robert highlights that digital interaction does not reduce connection, drawing on his comparison to self-scan systems in supermarkets. Even with new technology, people still seek out the same colleagues because of their service and approachability. The same principle applies across Angel Hill: technology is an enabler, but colleagues remain at the heart of the experience and play a vital role in shaping how customers feel.
What Comes Next
Robert believes the next stage will be shaped by artificial intelligence. From menu forecasting to personalised recommendations, he sees strong potential: “It feels like it’s limitless… we can’t be far away from creating menus automatically based on criteria like allergens or sustainability targets”.
Angel Hill is also exploring AI-enabled food scanners that can identify items and support more accurate nutritional tracking. A pilot is planned with one of our customers in Plymouth.
When asked to sum up the app’s impact, Robert keeps it simple: “It makes things more convenient, sustainable and adds to the customer experience”.
Digital innovation will continue to influence how food is delivered and enjoyed, but its purpose remains the same: to support people and create better places to work, eat and connect.
