Strengthening Digital Inclusion for Communities in Norwich

2 Minute Read

Sector

Utilities

Services

ESG

Key Criteria

Social Mobility

Region

UK

Anglian Water logo with the slogan love every drop in purple text and a large blue water droplet next to anglianwater in blue text.
Bright café interior with a sign reading “OUR FOOD MAKES A DIFFERENCE” above the counter. A person stands behind the counter near colorful mugs, a coffee machine, and a menu board on the wall.

Executive Summary

In partnership with Anglian Water and through membership of Business in the Community and the East of England Leadership Board, the team began supporting The Feed in 2022. The Feed is a Norwich-based social enterprise working to prevent poverty, hunger and homelessness through community cafés, training programmes and a social supermarket.

Support focuses on three areas: skills development, digital inclusion and environmental improvement. This collaboration helps individuals gain confidence, access employment opportunities and benefit from practical resources designed to reduce inequality and strengthen long-term wellbeing.

  • 3 year

    partnership – long-term collaboration for social impact.

  • 9

    participants trained – digital skills improving online confidence

  • 3

    key support areas – training, IT support and environment

  • 100%

    positive feedback – increased confidence and practical knowledge

A diverse group of people sits in a circle. Two women in the center are hugging warmly, showing support and comfort. The room is bright, with natural light coming through the windows in the background.

The Brief

The collaboration aimed to strengthen The Feed’s community impact by widening access to skills, employment opportunities and environmental support.

Provide training and employment pathways for The Feed’s customers.
Support economic development with IT maintenance and services.
Improve environmental impact through energy and carbon expertise.
Address digital exclusion and strengthen online confidence.
Enhance community wellbeing through long-term social value initiatives.
Four people sit at a table with laptops and papers, while one person stands behind them. The room has colorful decor and a sign on the wall reads “OUR FOOD MAKES A DIFFERENCE.” A kitchen is visible in the background.

The Outcome

A tailored digital training session was delivered for nine participants, helping them build essential skills such as setting up email accounts and accessing online services safely. Colleagues from Anglian Water joined the session, contributing to a supportive environment that encouraged confidence and practical learning.

Feedback was universally positive, with all participants reporting increased confidence and new skills they could apply immediately.

The collaboration continues to grow, with the partnership recognised as an example of sustained social value and community impact.

The programme will continue to support The Feed’s mission by improving digital access, enhancing skills, and contributing to a more resilient and inclusive community.

“Our work together at The Feed is a prime example of how collaboration can be used for social good over a long-term period.”

Group Chief Sustainability Officer at Anglian Water Group.

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