Using innovative training to improve customer experience
Delivering an enjoyable experience is critical to the success of a destination venue, so OCS has created bespoke customer service training for our colleagues to add value to the services we provide.
Our new EVOLVE Guest Services Certificate Programme covers topics ranging from engaging with customers to overcoming difficult situations. Created internally by our Learning & Development team, the course was designed specifically with our shopping centre, leisure destination and airport customers in mind and is accredited by Corndel Business School.
