Social value is a core part of how OCS UK & Ireland operates. In a recent interview with sustainability media platform edie, ESG Director Jacky So shared practical advice on how organisations can move from intention to measurable impact.
Understanding the Importance of Social Value Measurement
Businesses are increasingly expected to demonstrate the positive impact they create—whether through inclusive employment, community engagement, or environmental initiatives. Jacky highlighted that without clear measurement, it’s difficult to manage progress or communicate value to stakeholders. This is especially relevant under the Procurement Act 2023, which requires public sector suppliers to report on social value outcomes.
How OCS Measures Social Impact
OCS uses a combination of data-driven frameworks and personal stories to capture the full scope of its social value. Key tools include:
- Social Return on Investment (SROI) to quantify outcomes in financial terms.
- Themes, Outcomes, Measures (TOMs) to track performance across employment, sustainability, and local economic growth.
- Narrative case studies to illustrate the human impact behind the numbers.
One example comes from our partnership with East London NHS Trust, where we’ve delivered £14.9 million in social and economic value. Stories like that of a Queen Mary University student, who gained financial independence through a summer contract with OCS, help bring these figures to life.
