OCS Voted No. 1 Brand for Innovation in Facilities Management

Two years on from a major merger that reshaped our operations and identity, OCS has been recognised as the No. 1 brand for Innovation in Facilities Management in the i-FM Brand Survey 2025, alongside top rankings for Best Use of Technology (#2) and Putting Customer Needs First (#2).  

The annual survey, which captures views from more than 1,000 industry professionals across the UK and Ireland, measures how FM providers are perceived across a range of attributes including innovation, customer experience, digital presence and future potential. In this year’s results, OCS has not only broken through but has been recognised as a benchmark for excellence across multiple areas.  

These results mean a lot to us because they reflect how we’re showing up in the eyes of our customers, peers and the wider FM industry.  

A Brand on the Rise

Since merging in 2023, OCS has focused on unifying its purpose, values and delivery standards across a global workforce. That transformation has been underpinned by a clear mission: making people and places the best they can be, brought to life by the everyday actions of 130,000 colleagues.   

In the 2025 brand survey, this focus has been recognised in areas that speak to the core of the business:  

• Its ability to respond to customer needs with agility and care
• Its strength in using technology in service of better outcomes
• Its efforts to build a consistent and compelling digital presence  
• And its growing reputation as a business setting the pace for the future of FM  

Rather than isolated wins, these results reflect the power of a joined-up brand where purpose, operations and culture are working in harmony.  

Progress That Resonates

Recognition for innovation in the survey speaks to how we apply innovation to frontline service delivery. Whether through smart analytics, cobotics or streamlined processes, we have focused on the kind of practical improvements that help customers, empower colleagues and raise standards.  

 Our digital presence was also spotlighted, showing how visibility and trust are increasingly built online as well as onsite. From the way we tell our story to how we showcase real-world impact, our brand has become both more accessible and more authentic.  

 Equally important was recognition for our customer-first approach. This reflects deep relationships, responsive service and a culture that values listening as much as doing. In a sector where expectations are rising, being seen as a business that truly partners with its customers is a powerful endorsement.  

 And perhaps most exciting of all, OCS was identified as a brand to watch. It is a signal that the changes made in recent years are going beyond delivering results but setting new expectations for the industry as a whole.  

Recognition That Reflects Our Values

For us, this win is also a moment of reflection.  

Our  TRUE Values: Trust, Respect, Unity and Empowerment continue to guide how we operate, how we operate, how we support our people, and how we deliver for our customers and communities.

Brand in action

The i-FM Brand Survey reflects how the industry sees itself and where it sees leadership emerging. For OCS, this year’s results represent a clear signal that our transformation in innovation in facilities management is resonating with customers, with colleagues and across the wider market.

Our brand represents how we show up, treat our people, and deliver on our promises consistently and with purpose. This is the foundation we’re building on for what comes next.