Turning Strategy Into Action
In summary, our ESG efforts continue to accelerate across the UK and Ireland. Colleagues helped generate £86 million in social value in 2024, and inclusive recruitment pathways, including the People into Work programme, supported 378 people into employment, surpassing the target of 300 and maintaining the steady growth of recent years. There is still more to be done, and these results provide a strong foundation to deepen our impact in the years ahead.
The ESG Impact Report demonstrates how intentional behaviours, strong partnerships, and informed, data-driven decisions are enhancing outcomes for colleagues, customers, and communities. It emphasises practical steps that guide more responsible and resilient services, all rooted in our mission to make people and places the best they can be.