For International Women in Engineering Day 2025, we celebrate Catherine Haynes, Operations Manager, Hard Services at OCS, whose path into hard services highlights perseverance, adaptability, and a deep understanding of what makes facilities tick.
Finding the Right Fit
Catherine’s journey into hard services wasn’t a straight road. After finishing university and starting her career as a Project Manager, she soon realised it wasn’t quite the right fit. Wanting something more hands-on and challenging, she transitioned into facilities, first as a Contract Administrator, then FES, in 2018. From there, Catherine’s roles evolved in a way that reflects her adaptability and willingness to learn, progressing to Team Leader, Business Support Manager, then Assistant Contract Manager, and now Operations Manager, Hard Services, for the Elizabeth Line.
Keeping London’s Stations Running
Today, her role involves managing planned and reactive maintenance across a key transport network. From addressing a faulty air conditioning unit to investigating a toilet blockage, Catherine plays a central role in keeping London’s stations comfortable, functional and, above all, safe.
“It’s quite a unique feeling when you walk into a station and everything is spotless, the facilities are all working, and you know you and your team made it happen, often without anyone even noticing all the hard work going on in the background.”
Overcoming Assumptions and Asking Questions
This hands-on approach brings its own set of rewards and a few obstacles. Women remain underrepresented in hard services, and Catherine admits there were moments when her knowledge was questioned simply because she hadn’t come up through a technical route. But through persistence, expertise, and a willingness to learn, she overcame those doubts.
“One of the greatest lessons I’ve learned is not to be afraid to ask questions. It’s okay to say, ‘I’m not sure, can you explain it to me?’ A lot of people appreciate that you’re trying to learn and do your best.”
Looking Ahead: People, Technology and Progress
Catherine believes that the future of hard services will be a blend of technology and human expertise. “Some things will stay the same, a toilet will always need unblocking by a person, but technology is already helping us respond faster, plan smarter and avoid problems in the first place.”
Why Diverse Teams Work Better
As more women enter hard services, the industry stands to benefit from their unique perspectives and skills. “Having a team made up of people with different experiences makes us better at solving problems. It’s not about gender; it’s about having the right person with the right skills.”
Advice for the Next Generation
Catherine’s achievements — from obtaining her NEBOSH (National Examination Board in Occupational Safety and Health) certificate first time, to successfully progressing through roles in a challenging industry — reflect her hard work and adaptability. Her main piece of advice for women considering a career in hard services? “Give it a go, be willing to learn, and ask questions. The opportunities are there if you’re prepared to pursue them.”
