Meet Jessica Williams, Security Manager at OCS, who brings resilience, empathy, and leadership to her role on Exchange Quay, on the CBRE contract. With nearly two years at OCS and a career in security that began at just 17, Jess’s journey reflects the evolving face of the industry and the power of women within it.
From Stadiums to Storefronts
Jess’s story started in the stands, quite literally, working at events for Blackburn Rovers. Encouraged to pursue her SIA licence, she went on to support security operations for major events, including the London Olympics.
From there, her career expanded into retail and warehouse security with Tesco, where she began to hone her leadership skills.
“I realised I was ready for more,” she says. “Tesco gave me a foundation, but I knew I needed to step out of my comfort zone to grow.”
That mindset led her to OCS and to the career-defining opportunity she has now.
Breaking Down Barriers
Working in a traditionally male-dominated field hasn’t always been easy. Jess is candid about the pressure women often feel to prove themselves.
“There’s this unspoken idea that you need to work twice as hard just to be seen,” she explains. “Especially when you’re new to a team, you’re constantly proving that you not only belong, but that you’re capable.”
That challenge, though, has turned into one of her biggest motivations. “What I love most is when that perception shifts. When someone realises, ‘Actually, she knows exactly what she’s doing.’ That moment of recognition means something.”
“Security isn’t about being the loudest in the room. It’s about listening, communicating, and showing up with confidence in who you are.”
The Power of Communication
Jess believes that strength in security isn’t always about physical presence; it’s about communication.
“Nine times out of ten, conflict can be resolved through a conversation. And that’s something women are brilliant at: reading a room, de-escalating, and creating calm through connection.”
Her advice to women considering a career in security? “Go for it. Don’t let anyone tell you you’re not suited to it. If you’ve got good people skills, a strong sense of self, and the courage to take up space, this industry needs you.”
Building a Team, Changing the Culture
For Jess, one of the most rewarding aspects of her role is the camaraderie.
“There’s a real sense of community in this line of work. When you’ve built strong relationships, the job becomes second nature. You can read each other with just a look. That trust, that backup, it’s everything.”
She sees the industry changing, slowly but surely. And she’s proud to be part of that shift: challenging perceptions, mentoring others, and paving the way for more women to lead in security.
