Resilience begins with safety — it’s the foundation of everything we do. Our commitment to QHSE (Quality, Health, Safety, and Environment) means we equip our people with the confidence and tools to stay safe on every job, every day.

By using the STOP model (Stop. Think. Observe. Prevent.), we embed safety into our thinking and actions. From hazard spotting to incident prevention, we’re building a safety-first culture where everyone looks out for themselves and each other.

True resilience includes mental, emotional, and physical wellbeing. We recognise that people perform at their best when they feel supported, heard, and valued. Resilience Week reminds us to regularly check in, not just with ourselves, but with our teams and colleagues.

Whether it’s a conversation, a moment of reflection, or taking time to recharge, prioritising wellbeing helps us build stronger, more connected teams that can weather challenges and thrive together.

In today’s complex world, risk awareness is critical to resilience. We want our people to feel empowered to assess situations, make sound decisions, and act with integrity — especially when under pressure. This pillar focuses on daily risk management, including understanding operational risks, recognising fraud red flags, and knowing when to escalate concerns.

Resilience means staying ahead of threats, thinking critically, and making choices that protect our people, our customers, and our business.

A resilient culture is a transparent one. Safecall, our confidential reporting service, ensures every voice is heard and every concern can be raised without fear. Whether it’s about safety, misconduct, or behaviour that doesn’t align with our values, we want colleagues to feel empowered to speak up.

This pillar reinforces that raising concerns is a vital part of maintaining trust, accountability, and our shared standards.

Environmental, Social, and Governance (ESG) practices are essential for building long-term resilience within our business. By minimising our environmental footprint, operating with fairness, and making decisions steered by strong ethics, we create enduring value. It is not merely about meeting sustainability targets or policies—it is about the choices we make every day.

From how we utilise energy and manage waste to how we promote inclusion and transparency, ESG enables us to safeguard what matters and strengthen trust with colleagues, customers, and communities. Every deliberate action contributes to a more resilient future.

In a digital world, resilience includes defending against cyber threats. Phishing, deepfakes, and data breaches can jeopardise our business, which is why cyber awareness is everyone’s responsibility. This pillar empowers colleagues to adopt secure habits online, from recognising suspicious activity to reporting it quickly.

By staying alert and informed, we protect not only our data but also our reputation and the trust of our customers.