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Rail

The railway industry is a dynamic and essential sector that connects communities and powers economies by moving people and goods and it’s our job to support them.

Our Customers

Creating the best outcomes for our Rail sector customers through our trusted services

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Driving the best experiences and outcomes for Rail teams and passengers

Our role within the rail industry is to maintain the cleanliness and hygiene of trains’ interior and exterior, including daily commuter services and overnight sleeper trains. Our OCS colleagues work diligently to ensure that every train under our care offers a safe and sanitary environment. This commitment not only enhances the travel experience for passengers but also provides a safe and pleasant workspace for train teams.

View Facilities Management (FM) or Single-Service solutions below.
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Rail FM

Our mission’s BEST strategy and ethos addresses five areas of concern highlighted by industry leaders in reference to facilities management: Experiences, Productivity, Practices, Resilience and Outcomes.

Our Mission & Best Strategy

  • We assist you in creating and maintaining inviting, clean, and safe stations and trains. This contributes to enhancing the travel experience for passengers and the work environment for colleagues, attracting more travellers to your railways and making them the bustling spaces they should be.

  • High levels of productivity are crucial for maintaining smooth and safe operations in trains and stations. Given the high volume of travellers, our technology and people collaborate to deliver enhanced productivity solutions that meet the demands of vibrant rail spaces.

  • Our safety-first approach, entrenched in our Code of Conduct and QHSE policies, guides our manner of operating. By prioritising the safety of your colleagues, communities, customers, and the environment, we create the best possible practices that help foster empathetic, secure, and impactful working cultures within your business.

  • Railways and trains are ever-evolving spaces subject to unpredictable shifts. Our services assist in staying prepared and agile to respond effectively to changes and challenges. We combine a range of reactive and planned preventative maintenance measures that reinforce the resilience of your rail spaces.

  • From the first to the last stop, encompassing wait times to travel times, we assist you in providing the best outcomes for your passengers and colleagues. With consistent and dedicated care, our team and technology collaborate with you to deliver the best every single day.

Services to overcome daily challenges in the Rail Industry

Our job is to help make people and places the best they can be through facilities services that deliver the best outcomes.

Contact Our Rail Team

  • Ensuring trains and stations are consistently clean is vital for passenger satisfaction and safety. Regular, thorough cleaning routines, especially in high-contact areas, maintain hygiene and enhance the overall appeal of the rail service.

  • Our catering services deliver nutritious meals to railway teams and passengers, elevating their journey by providing quality onboard food and beverage options, enhancing travel experience and supporting rail operators’ revenue.

  • Maintenance of physical infrastructure and station facilities is crucial. Efficient upkeep ensures safe, timely, and comfortable journeys, including maintaining HVAC systems, lighting, and restroom facilities in stations and trains.

  • Effective pest control is essential to maintain hygienic conditions in trains and stations. Regular inspections and treatments help prevent infestations that can be a nuisance or endanger passengers and colleagues.

  • Robust security measures are essential in the rail sector to ensure passenger safety and protect assets – this includes surveillance systems, on-site security personnel, and emergency response protocols, ensuring a safe travel environment.

  • Integrating these services under a single facilities management system ensures seamless operation of rail services – coordinating all aspects of rail operation and contributing to a punctual, reliable, and enjoyable travel experience.

Supporting the Rail industry with their sustainability goals

The rail industry plays a critical role in sustainability, and our facilities services are pivotal in supporting this sector’s journey towards greener, more efficient operations. We support those efforts.

Our facilities services improve energy efficiency in rail operations by integrating smart building technologies and adopting green practices in stations and administrative areas.
We streamline waste management in the rail industry by implementing robust recycling programs and strategies for waste reduction, directly contributing to the sector’s sustainability efforts.
Our services employ environmentally conscious cleaning products and sustainable maintenance techniques, significantly reducing the environmental impact of routine cleaning and maintenance in trains and stations supporting the rail industry’s commitment to sustainability.
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Accreditations & Certifications

Rail-specific accreditations and certification enabling our teams to deliver trusted consistency, compliance and best practice.

OCS Accreditations

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

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Rail News & Insights

Find out more about OCS in the world of Rail

Frequently Asked Questions

  • We recognise the distinctive demands of aviation and gateways facilities and collaborate closely with each entity to craft customised facilities management plans that address specific aviation regulations, safety protocols, and operational needs.

  • We have dedicated response protocols and trained personnel to handle critical systems in aviation settings, ensuring swift responses to emergencies and minimal disruption to aviation operations.

  • Certainly. We have successfully completed facilities management projects for various aviation and gateways hubs. We can provide references or case studies demonstrating our expertise and successful implementations in the aviation sector. Please get in touch – we’d love to share them with you.

  • Our services strictly adhere to aviation regulations and standards. We have a deep understanding of aviation and gateways industry requirements and ensure our services align with all relevant guidelines.

  • We prioritise environmental sustainability and safety compliance by implementing eco-friendly practices, waste management strategies, and strict safety measures to reduce environmental impact and ensure regulatory compliance.

  • We provide a comprehensive range of facilities management services tailored for the aviation and gateways industry, including integrated landside operations, facilities management, passenger services, fleet and logistics, specialist services and security.

Rail + ESG

We’re supporting our rail customers with their ESG goals, initiatives and commitments.