• Bright, modern shopping mall interior with people walking and riding escalators. The scene features multiple floors, glass railings, white pillars, and shops in the background, creating a spacious and bustling atmosphere.

    Retail Services

    We create calm, secure and premium retail environments that elevate the shopping experience – from National Supermarkets to outlet destinations. 

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OCS In Numbers

  • 26

    Countries in Which OCS Provides Services

  • 8000+

    Customers Impacted Every Day

  • 97%

    Customer Retention Rate Achieved

  • 71

    Industry Benchmark Quality (NPS) Score

Integrated Facilities Services for Retail

Self-delivered services that align with every event phase – from build-up to turnaround.

A woman with long dark hair stands smiling in front of a staircase, wearing a navy blue polo shirt with the OCS logo on it. The setting appears bright with large windows in the background.

Self-Delivered TFM

With a single trusted partner, you gain greater efficiency, clearer accountability, and consistent quality across the board. It’s a smarter, more streamlined way to manage your spaces – freeing you to focus on what matters most: your people and your customers. We simplify the complex by bringing every essential service together under one roof. From engineering and maintenance to security, cleaning, and catering, our self-delivered model ensures seamless coordination across all operations.

OCS Security Body Camera

Retail Security Services

From highly trained security officers to advanced surveillance systems, our robust retail security solutions are designed to meet the unique challenges of the retail environment. Our presence enhances customer confidence, supports staff wellbeing, and reinforces your brand’s commitment to safety. With a proactive approach and deep retail expertise, we deliver security that’s visible, reliable, and always aligned with your business goals.

A smiling woman wearing a dark polo shirt and headset stands in a hallway next to a cleaning cart with mops and yellow and blue buckets. Her hair is styled in braids tied up in a bun.

Retail Cleaning Services

In retail, first impressions matter. Our expert retail cleaning teams go beyond surface shine to create spaces that feel fresh, safe, and welcoming. With meticulous attention to detail, we help you maintain spotless environments that protect public health, elevate your brand image, and encourage repeat visits. Our tailored retail cleaning solutions are designed to meet the unique demands of busy retail spaces.

A man wearing a yellow safety vest and a black cap with OCS on it smiles at the camera, standing outdoors near a modern building and a white van with the OCS logo in the background.

Pest Control

Our expert teams understand the fast-paced nature of retail and work discreetly to make sure there’s minimal disruption to your operations. With tailored strategies and rapid responses when needed, we help you maintain a clean, compliant, and customer-ready environment every day. Our proactive approach, combining regular inspections with targeted treatments to stop infestations before they start.

Delivering Hard FM for the Best Retail Environments

Our team of nationwide mobile and on-site engineers ensures that every aspect of your retail estate runs smoothly and safely, making every visit effortless and enjoyable for shoppers.

  • Shopping Mall

    Capital Projects

    We deliver large-scale retail fit-outs, refurbishments and infrastructure upgrades. Our end-to-end project management keeps disruption to a minimum and stores trading.

  • A woman wearing a dark blue jacket stands confidently with her arms crossed in an industrial setting, surrounded by large blue tanks and various pipes and control panels.

    Technical Services

    From lighting and HVAC to lifts and escalators, we maintain and optimise the critical systems your store relies on – keeping spaces safe, efficient for a welcoming retail experience.

  • A worker wearing a white hard hat and orange safety vest kneels on a solar panel installation, examining a tablet. The sky is clear and blue, reflecting off the solar panels.

    Energy Services

    Our sustainability-first approach helps reduce emissions and energy use—making your retail spaces greener, more efficient, and future-ready.

  • A white, box-shaped floor-cleaning robot operates in a modern, brightly lit hallway with reflective floors and blurred background details.
  • A close-up of a digital dashboard displaying colorful graphs, bar charts, pie charts, and data analytics, with a persons hand interacting on the screen, suggesting real-time data analysis.
  • A modern security camera mounted under a concrete overhang, with a cityscape of tall, glass buildings blurred in the background.

Smarter Retail Environments

We prioritise safety tech first – then enhance delivery with cleaning innovation and environmental intelligence.

Smart Cleaning and Environmental Intelligence: Robotic systems and sensors maintain consistent hygiene, efficiency and presentation.
Insight-Led Retail Evolution: IoT sensors and live data enable proactive management that improves comfort, safety and sustainability.
Surveillance and Safety Monitoring: Artificial intelligence and real-time alerts strengthen security, protect assets and support colleague safety.
A modern glass building with large windows is partly seen on the left, reflecting clouds and trees. Bright green leafy trees with a clear blue sky and scattered clouds are visible around, suggesting a sunny day.

Enabling Sustainability & Social Value Success

We support retailers in making a real difference – advancing ESG goals, enabling conscious consumer choices, and strengthening supply chain responsibility.

Minimise waste generation by reducing packaging, encouraging the use of reusable bags, and implementing comprehensive recycling programs.
Lower emissions with efficient lighting, HVAC systems, and embracing renewable energy integration.
Sourcing products from sustainable and ethical suppliers, using materials that are environmentally friendly to ensure fair trade practices.

Proven, Trusted, Accredited

Certified to the highest standards, our teams combine expert training with industry-leading accreditations to deliver safe, consistent, and compliant services. Independent audits and award-winning practices give you confidence that quality, safety, and performance are never compromised. best practices every time.

OCS QHSE Policy

Explore the Latest Retail News and Projects We Deliver to Our Customers

Connect with Our Retail Services Team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes for your retail space.

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