OCS uses the ABi Computer-Aided Facilities Management (CAFM) platform as a core part of its operational framework. The system brings together asset registers, planned preventive maintenance schedules, reactive requests, checklists and reporting.
By unifying these activities, our colleagues can maintain consistent standards across all sites and portfolios.
Why the Digital Model Was Needed
Facilities management in the UAE operates in a fast-moving and highly regulated environment. Manual processes limit visibility and slow down response times. Moving to a digital-first model gives customers and colleagues clearer oversight of asset condition, work progress and compliance.
QR code tagging, mobile applications and real-time dashboards support this shift. These tools help teams identify issues earlier, track work more accurately and maintain uninterrupted operations.
How the System Works
- QR Code Tagging and Geolocation – Each asset is linked to a unique QR code for accurate tracking. On-site teams can view asset history, maintenance requirements and compliance records instantly.
- Technician Mobile Application – The app supports scanning, digital checklists, real-time customer signoff and accurate labour tracking. Every task is logged and traceable.
- Customer Application – A simple interface allows customers to raise and track requests, review status updates and share feedback.
- Performance Dashboards – Dashboards provide real-time visibility of SLA performance, asset health and operational activity.
- Power BI Integration – The integration supports deeper analytics, trend reviews and data-driven planning.
The Outcome
The digital framework strengthens control, improves reporting and supports faster decision-making across the customer portfolio. Key improvements include:
- A centralised and consistent data source
- Real-time visibility of work orders, compliance and asset status
- Faster and more informed operational decisions
- Improved SLA and KPI performance supported by continuous monitoring
Supporting Long-Term Operational Excellence
OCS continues to invest in digital solutions that strengthen safety, compliance and day-to-day performance. The ABi platform forms the foundation for this approach, supporting reliable, data-led service delivery for customers, colleagues and visitors across the UAE.
