OCS completed a large-scale mobilisation covering 55 hypermarket and supermarket sites across Al Ain, Abu Dhabi, Dubai and the Northern Emirates. The work focused on creating a unified facilities management framework that supported immediate operational readiness within four weeks.
Building a Single Standard Across Multiple Regions
Retail operations depend on consistent technical performance across every location. Our mobilisation included engineering deployment, asset tagging, vendor onboarding and CAFM configuration. These activities established a clear operational baseline for all sites.
Refrigeration systems were treated as a priority area due to their role in product quality and food safety. All units were tested, brought to full operational status and integrated into the OCS ABi platform.
This setup strengthens monitoring, reporting and day-to-day maintenance, ensuring each unit meets the client’s service requirements.
Mobilisation Activities
- Region-wide deployment of engineering teams
- Asset capture and tagging completed with store colleagues
- Onboarding of specialist vendors for critical systems
- CAFM setup with site-level workflows
- Snagging checks logged through OCS ABi and Power BI
The Outcome
The mobilisation delivered a coordinated, multi-region rollout supported by consistent service processes. Real-time dashboards and a central helpdesk now give operations better visibility and faster issue resolution. Civil Defence compliance is tracked store-by-store, strengthening readiness across all locations.
Supporting Stable Retail Operations
With mobilisation complete, customers experience consistent service levels across the full store network. Operations teams gain clearer control from the first day of service, backed by structured reporting and monitored systems.
