Delivering consistent high standards of cleaning nationwide

The Challenge

We commenced our Cleaning Services contract with our customer in November 2021, which encompassed 26 clinics nationwide. Our challenge lay in providing consistent, high-quality clinical cleaning services across all locations, while taking into consideration the customers’ unique extended operating hours from 8 am to 8 pm and with many clinics in regional locations.

The Solution

We devised a comprehensive solution, tailored to meet the customers’ specific needs. We implemented a standardised cleaning schedule for all 26 clinics, undertaking cleaning activities during non-operational hours to meet our customers extended opening hours.

We rolled out our award-winning IMPACT Cleaning Training Programme across the contract. This ensured that all colleagues understood the industry leading standards expected from them, while the introduction of our mobile auditing software enables real-time audits, ensuring transparency and immediate corrective action when needed. As standard, we ensure that all audits are shared with the client to maintain accountability.

Building strong relationships with site representatives and ensuring open communication has been crucial. Our customised audit plans and visitation schedules have been developed in collaboration with site representatives to align expectations and standards.

The Outcome

Our partnership approach with our customer on this contract has yielded positive outcomes:

• Consistent Standards – We have consistently delivered clinical cleaning services that align with the customer’s expectations and requirements across all 26 clinics.
• Training Impact – The implementation of our IMPACT Cleaning Training Programme has raised service standards and provides clear instructions for all tasks.
• Innovation –Our mobile auditing software and a new time and attendance system for rostering has enhanced visibility, accountability, and operational efficiency.
• Transparent Reporting – Regular automated reports continue to provide insights into KPI measurements on a site-by-site basis, fostering transparency and continuous improvement.

Our partnership showcases a commitment to tailored solutions, innovation, and continuous improvement that has resulted in hygienic and safe environments across our customers clinics nationwide.