Our customer is Oberoi International School (OIS), one of the first IB schools in Mumbai, offering a world-class learning environment with two campuses in the western suburbs of Mumbai. The campuses have World class education & sports facilities, auditorium, swimming pool & cafeteria with more than 3000 students and 500 teaching staff. OCS India provides integrated facility management services at both premises.
The key challenges faced by the customer faced were the need to maintain international standards for their services, ensure safety of students, sensitivity of the contractor staff towards students to provide a nurturing environment.
OCS deployed a solution that is based around complete ownership and accountability providing a safe and secure environment to the school students and staff. The solution included end to end housekeeping services with mechanized cleaning solutions, and operations and maintenance of all utilities (electrical, electronics, HVAC, fire safety & fire alarm systems) and other services under scope.
OCS has deployed a compete operations set up, with strong governance systems. We ensured rigorous staff selection criteria and 100% background verification to ensure an environment that is secure and nurturing, deployed ‘subject matter experts’ for soft and technical services to implement customised SOP & appropriate training programmes. We implemented colleague engagement programmes through senior management visits to inculcate a sense of belongingness with all colleagues.
OCS India has successfully been able to create a nurturing and secure environment that supports both teaching and learning, improvement in student comfort and operational stability, near 100% uptime of assets and a quick resolution of issues. It has helped the customer to improve their brand value and improved the staff, student and parent experience.
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We believe that every human being deserves the best conditions and opportunities for success. Our team are ready to discuss how we can help you turn possibilities into realities through exceptional facilities management.
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