OCS In Numbers

  • 26

    Countries in Which OCS Provides Services

  • 8000+

    Customers Impacted Every Day

  • 97%

    Customer Retention Rate Achieved

  • 71

    Industry Benchmark Quality (NPS) Score

We’re Helping Deliver the Best Retail Experience for Your Customers

Creating the right retail environment is essential. We understand that the ambience and cleanliness of a shopping centre play a critical role in shaping the shopper’s experience. A well-maintained, welcoming space can turn a casual visitor into a loyal customer. Our facilities services are designed to enhance every aspect of the retail environment, ensuring it consistently leaves a positive and lasting impression.

Delivering Hard FM for the Best Retail Environments

Our team of nationwide mobile and on-site engineers ensures that every aspect of your retail estate runs smoothly and safely, making every visit effortless and enjoyable for shoppers.

  • A man wearing glasses, a white hard hat, a high-visibility vest, and gloves stands with arms crossed in an industrial setting. He has an OCS logo on his helmet, vest, and lanyard. Red machinery is visible in the background.

    Technical Services

    From lighting and HVAC to lifts and escalators, we maintain and optimise the critical systems your store relies on – keeping spaces safe, efficient for a welcoming retail experience.

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  • A white van with the OCS logo and the text to be your best™ and OCS Building & Technical Services on its back door, parked outdoors with sunlight shining through trees in the background.

    Capital Projects

    We deliver large-scale retail fit-outs, refurbishments and infrastructure upgrades. Our end-to-end project management keeps disruption to a minimum and stores trading.

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  • A worker wearing a white hard hat and orange safety vest kneels on a solar panel installation, examining a tablet. The sky is clear and blue, reflecting off the solar panels.

    Energy Services

    Our sustainability-first approach helps reduce emissions and energy use—making your retail spaces greener, more efficient, and future-ready.

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Essential FM for Retail

Self-delivered services that make every space work smarter – for people, performance, and the bottom line.

Connect with our team
  • With a single trusted partner, you gain greater efficiency, clearer accountability, and consistent quality across the board. It’s a smarter, more streamlined way to manage your spaces – freeing you to focus on what matters most: your people and your customers. We simplify the complex by bringing every essential service together under one roof. From engineering and maintenance to security, cleaning, and catering, our self-delivered model ensures seamless coordination across all operations.

     

  • From highly trained security officers to advanced surveillance systems, our robust retail security solutions are designed to meet the unique challenges of the retail environment. Our presence enhances customer confidence, supports staff wellbeing, and reinforces your brand’s commitment to safety. With a proactive approach and deep retail expertise, we deliver security that’s visible, reliable, and always aligned with your business goals.

  • In retail, first impressions matter. Our expert retail cleaning teams go beyond surface shine to create spaces that feel fresh, safe, and welcoming. With meticulous attention to detail, we help you maintain spotless environments that protect public health, elevate your brand image, and encourage repeat visits. Our tailored retail cleaning solutions are designed to meet the unique demands of busy retail spaces.

  • Our expert teams understand the fast-paced nature of retail and work discreetly to make sure there’s minimal disruption to your operations. With tailored strategies and rapid responses when needed, we help you maintain a clean, compliant, and customer-ready environment every day. Our proactive approach, combining regular inspections with targeted treatments to stop infestations before they start.

A modern glass building with large windows is partly seen on the left, reflecting clouds and trees. Bright green leafy trees with a clear blue sky and scattered clouds are visible around, suggesting a sunny day.

Helping Retailers Lead on Sustainability and Social Impact

We support retailers in making a real difference – advancing ESG goals, enabling conscious consumer choices, and strengthening supply chain responsibility.

Minimise waste generation by reducing packaging, encouraging the use of reusable bags, and implementing comprehensive recycling programs.
Lower emissions with efficient lighting, HVAC systems, and embracing renewable energy integration.
Sourcing products from sustainable and ethical suppliers, using materials that are environmentally friendly to ensure fair trade practices.

Retail Industry Accreditations

Strategic partnerships, alliances and certifications that drive best practice for the best experiences and outcomes.

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Let’s Talk Retail Facilities

We’re looking forward to connecting with you.

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