OCS In Numbers
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26
Countries in Which OCS Provides Services
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8000+
Customers Impacted Every Day
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97%
Customer Retention Rate Achieved
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71
Industry Benchmark Quality (NPS) Score
We’re Helping Deliver the Best Retail Experience for Your Customers
Creating the right retail environment is essential. We understand that the ambience and cleanliness of a shopping centre play a critical role in shaping the shopper’s experience. A well-maintained, welcoming space can turn a casual visitor into a loyal customer. Our facilities services are designed to enhance every aspect of the retail environment, ensuring it consistently leaves a positive and lasting impression.
Delivering Hard FM for the Best Retail Environments
Our team of nationwide mobile and on-site engineers ensures that every aspect of your retail estate runs smoothly and safely, making every visit effortless and enjoyable for shoppers.
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Technical Services
From lighting and HVAC to lifts and escalators, we maintain and optimise the critical systems your store relies on – keeping spaces safe, efficient for a welcoming retail experience.
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Capital Projects
We deliver large-scale retail fit-outs, refurbishments and infrastructure upgrades. Our end-to-end project management keeps disruption to a minimum and stores trading.
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Energy Services
Our sustainability-first approach helps reduce emissions and energy use—making your retail spaces greener, more efficient, and future-ready.
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Essential FM for Retail
Self-delivered services that make every space work smarter – for people, performance, and the bottom line.
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With a single trusted partner, you gain greater efficiency, clearer accountability, and consistent quality across the board. It’s a smarter, more streamlined way to manage your spaces – freeing you to focus on what matters most: your people and your customers. We simplify the complex by bringing every essential service together under one roof. From engineering and maintenance to security, cleaning, and catering, our self-delivered model ensures seamless coordination across all operations.
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From highly trained security officers to advanced surveillance systems, our robust retail security solutions are designed to meet the unique challenges of the retail environment. Our presence enhances customer confidence, supports staff wellbeing, and reinforces your brand’s commitment to safety. With a proactive approach and deep retail expertise, we deliver security that’s visible, reliable, and always aligned with your business goals.
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In retail, first impressions matter. Our expert retail cleaning teams go beyond surface shine to create spaces that feel fresh, safe, and welcoming. With meticulous attention to detail, we help you maintain spotless environments that protect public health, elevate your brand image, and encourage repeat visits. Our tailored retail cleaning solutions are designed to meet the unique demands of busy retail spaces.
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Our expert teams understand the fast-paced nature of retail and work discreetly to make sure there’s minimal disruption to your operations. With tailored strategies and rapid responses when needed, we help you maintain a clean, compliant, and customer-ready environment every day. Our proactive approach, combining regular inspections with targeted treatments to stop infestations before they start.

Helping Retailers Lead on Sustainability and Social Impact
We support retailers in making a real difference – advancing ESG goals, enabling conscious consumer choices, and strengthening supply chain responsibility.
Retail Industry Accreditations
Strategic partnerships, alliances and certifications that drive best practice for the best experiences and outcomes.
Explore the Latest Retail News and Projects We Deliver to Our Customers
Let’s Talk Retail Facilities
We’re looking forward to connecting with you.
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