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Retail

From Northland to Southland, we help retailers, from shopping malls to big box and multi-site stores deliver great customer experiences – through innovative cleaning technology, waste solutions, and building maintenance. Our ESG-aligned services ensure consistent performance across every store, whether you manage a single site or a national chain.

OCS New Zealand In Numbers

We’re on a mission to make people and places the best they can be. We recognise the vital role facilities services play in creating safe, efficient, and welcoming retail environments that support both customer experience and operational consistency.

  • 25

    Branches providing nationwide services

  • 340

    Retail customer sites serviced

  • 1000000+

    Sqm of retail environments serviced

  • 3900+

    Colleagues across New Zealand

Built for Retail Complexity

We understand the demands of retail environments – from high foot traffic and long opening hours to the need for consistent service across multiple sites. What sets us apart:

  • 25+ branches across Aotearoa New Zealand, providing responsive, local support
  • One provider, one point of contact – simplifying reporting and performance tracking
  • 24/7 Helpdesk and contract managers who know your business
  • ESG-aligned services, including emissions reporting and Toitū Net Carbon Zero certification
  • Technology-driven solutions, like co-botic cleaning, and sensor-based washroom monitors and service management software
  • Specialist retail experience with national chains, malls, and local-site operators
Contact Our Retail Team

Our Expert Retail Solutions

View Facilities Management (FM) or Single-Service solutions.

Commercial Cleaning

We help retail businesses keep spaces safe, hygienic, and ready for customers every day – using smart-scheduling, detailed cleaning plans, and smart-cleaning robotic technology to enhance results and reduce disruption.

Why Choose OCS?

  • Tailored day and night cleaning plans that suit retail operating hours
  • Over 125 years of experience and nationwide branch coverage
  • Data-driven site audits and performance monitoring
  • 24/7 Helpdesk and local contract management
  • TRUE values-led teams trained in safety, hygiene and retail readiness

Retail Cleaning Solutions

We specialise in high-footfall environments, offering:

  • Routine, deep, and periodic cleans for malls and chain stores
  • Co-botic floor scrubbers and vacuums to free staff up for value-added work
  • IoT washroom footfall sensors to improve response times and hygiene levels
  • Infection prevention, window and high-level cleaning services

Waste Management

Helping retailers divert waste from landfill, meet ESG goals, and reduce costs with tailored solutions – from smart-recycling to back-of-house sorting. Trusted by shopping centres and national retail chains across Aotearoa New Zealand.

Why Choose OCS?

  • Single point of contact for all retail waste needs
  • Proven ability to increase landfill diversion (e.g. 60% to 92%)
  • Flexible, site-specific solutions tailored to local council waste regulations
  • Services designed around retail hours to avoid customer disruption
  • Transparent reporting to support your sustainability targets

Our Retail Specialisation

We specialise in waste management for busy, customer-facing retail spaces, offering:

  • Back-of-house waste sorting to lift diversion rates and ease staff burden
  • Confidential, organic, e-waste and hazardous material services
  • Custom plans for malls, big box stores, and multi-site retailers
  • Onsite education and signage to improve source segregation
  • Emissions reporting and support for your ESG reporting obligations
A male worker in safety gear, including a helmet, vest, and goggles, stands indoors holding HVAC tools, with piping and industrial equipment in the background.

Technical Services for Building Performance

From indoor air quality to energy optimisation, we help retailers stay safe, compliant, and cost-effective – using real-time monitoring, efficient systems, and responsive local teams across Aotearoa New Zealand.

Why Choose OCS?

  • Integrated HVAC and building services backed by our in-house experts at 1M
  • Energy-efficient upgrades that support your ESG and emissions goals
  • National coverage with local teams and 24/7 response capability
  • Scheduled and reactive maintenance to reduce disruption
  • Technology to track performance, uptime, and cost savings

Energy & Asset Management

We support retail customers with tailored building services, including:

  • HVAC maintenance and system improvements for healthy indoor environments
  • Energy use audits and tailored plans to reduce consumption and costs
  • Lighting upgrades, low-impact water systems, and emissions tracking
  • Digital tools that support compliance, safety, and operational insight
  • Minor works and small fit-outs to meet evolving retail needs
A worker in a high-visibility vest kneels on a sidewalk outside a building, handling tools from a black case with a bag nearby. The worker appears to be performing maintenance or repair work.

Pest Control

We help retail businesses stay pest-free and compliant with safe, discreet, and environmentally responsible pest management solutions – tailored to shopping malls, supermarkets, and multi-site retail chains.

Why Choose OCS?

  • Tailored pest prevention plans based on site-specific risk assessments
  • Fast-response service for urgent infestations and food-grade settings
  • Smart traps and real-time monitoring to reduce disruption
  • Eco-friendly treatments aligned with ESG goals
  • Delivered in partnership with Rentokil, ensuring nationwide reach

Retail Pest Solutions

We specialise in proactive and discreet pest management, offering:

  • Scheduled inspections and responsive treatment plans
  • Rodent, insect, bird, and fly control across retail environments
  • Integrated Pest Management (IPM) with minimal disruption
  • Monitoring systems that detect and report pest activity in real time
  • Support with health and safety compliance and audit preparation

Hygiene and Sanitisation

We help retail businesses meet rising hygiene expectations with tailored solutions for washrooms, high-touch areas, and customer-facing spaces – minimising transmission risks and supporting brand reputation.

Why Choose OCS?

  • Discreet, professional services that minimise disruption to staff and customers
  • Flexible scheduling aligned with peak and off-peak retail hours
  • Access to no-touch, sensor-based hand hygiene and sanitary disposal systems
  • Regular disinfection services to reduce the risk of virus and bacteria spread
  • Support for creating visibly clean, customer-ready environments

Retail Hygiene Solutions

We specialise in helping retailers create safe, hygienic, and welcoming spaces, offering:

  • Washroom services including sanitary, nappy, and waste bin management
  • Surface disinfection and odour control for high-traffic areas
  • Hand hygiene options, including soaps, sanitisers, and contactless drying
  • Wall-mounted baby changing units and cubicle hygiene products
  • Air quality and malodour solutions for enclosed environments
A modern glass building with large windows is partly seen on the left, reflecting clouds and trees. Bright green leafy trees with a clear blue sky and scattered clouds are visible around, suggesting a sunny day.

Supporting retailers with their sustainability goals

Retailers have a unique opportunity in influencing sustainable habits — and we’re here to help. Through smarter services and practical initiatives, we support your ESG goals from the ground up.

We’re proud to be a Toitū Net Carbon Zero certified organisation, supporting our customers with practical, measurable progress on their own carbon and ESG journeys.

Divert waste from landfill with targeted recycling, back-of-house sorting, and composting
Reduce emissions through energy-efficient HVAC, lighting, and maintenance upgrades
Use low-impact cleaning products and water-saving devices across your sites
Track performance with clear emissions and waste reporting to support compliance
Apply sustainable pest control and hygiene practices that protect people and biodiversity
More on ESG

Industry Accreditations

Strategic partnerships, alliances and certifications that drive best practice for the best experiences and outcomes.

OCS customer stories

Find out more on how we’re helping retailers to be the best they can be.

Frequently Asked Questions for Retail

  • Retail spaces require services such as regular maintenance, cleaning, security, waste management, pest control, and ensuring a pleasant customer experience.

  • Yes, we customise our services based on the size, layout, and specific requirements of each retail establishment to ensure an effective facilities management approach.

  • We schedule maintenance during off-peak hours, plan cleaning schedules strategically, and work discreetly to minimise disruptions to the shopping experience.

  • We implement efficient waste management strategies, including scheduled collections and recycling programmes, ensuring cleanliness without hindering customer flow.

     

    Benefits of Waste and Recycling Management (Effectiveness in Retail Spaces) are efficient high-volume waste handling, improved cleanliness in retail areas, minimised operational disruption, and enhanced sustainability.

  • Yes, we have rapid response protocols in place to address urgent maintenance issues promptly, ensuring minimal impact on retail operations.

  • We focus on implementing energy-efficient lighting, heating, and cooling systems, along with sustainable waste management practices, to reduce the environmental footprint of retail spaces.

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

Contact Us

Responsibility and opportunity for change

OCS is in a position to make a tangible difference for colleagues, customers and communities.