Celebrating Our

TRUE Stars

Francis Pillinger

• Trust

Francis goes above and beyond in everything he does, demonstrating exceptional dedication and passion. His commitment to excellence and reliability make him a well deserving True Star nominee.

Toni Roberts

• Respect

Toni consistently delivers results both operational & financial, the start of this term she has also supported the wider teams with both operationally support and also providing detailed financial solutions to use across the portfolio of business. Her can do attitude is evident daily and provides a calm nature of management for her team, vital part of my management team and a great ambassador for OCS.

Avila Queency Fernades

• Trust
• Respect
• Unity
• Empowerment

Avila has consistently demonstrated exceptional dedication and hard work during the two and a half years in her cleaning position. She consistently goes above and beyond to ensure her tasks are completed to the highest standard showcasing her commitment to excellence.

Team Members

• Unity
• Empowerment

I believe this team deserves recognition for their outstanding contribution to OCS and the malls shopping centre, their hard work and teamwork have made a significant impact to our organisation, and I am proud to work alongside with them: Paul Holloway, Avila Fernandes, Jon Lilley, Richard Lindley, Daniel Jackson, Tracey Howe and Durga Gurung.

Alvaro Ruiz Diaz

• Empowerment

I would like to formally nominate Alvaro Diaz for an star award of his outstanding contributions and unwavering commitment to excellence. Alvaro consistently goes above and beyond in his role, embodying the TRUE values of OCS Group UK, – Trust, Respect, Unity, and Empowerment — in everything he does. Trust: Alvaro is a dependable and honest team member whose consistent performance and transparent communication have earned the trust of both customers and colleagues. Respect: He approaches every task with professionalism and kindness, showing deep respect for people and their needs. His responsiveness and flexibility, especially during last-minute client requests, reflect his respectful and customer-first mindset. Unity: Alvaro actively supports cross-team collaboration, sharing his portering expertise with the Reservations team and contributing to seamless event execution. His inclusive and cooperative approach strengthens team cohesion. Empowerment: He takes initiative, adapts quickly, and consistently delivers high-quality outcomes. His support during high-profile events and charitable productions like Into the Woods demonstrates his ability to empower others through his proactive attitude and problem-solving skills. Recent feedback from Elise Moya Cerda, Reservations Team Leader, highlighted Alvaro’s invaluable support during a particularly busy period. His creativity, adaptability, and clear communication helped manage expectations and deliver a seamless client experience. Alvaro is a true asset to our team. His dedication, leadership, and alignment with OCS’s values make him a standout individual truly deserving of recognition. I wholeheartedly recommend him for this award.

Mohammad Adeel

Mohammad Adeel consistently demonstrates exceptional trust, dedication, and professionalism in his role as a Security Officer. Nothing ever phases him – he remains calm and composed in every situation, ensuring a safe and supportive environment for everyone. Mohammad goes above and beyond his duties, always ready to assist both colleagues and management with a positive attitude and unwavering commitment. His reliability and work ethic make him a true asset to the team and a deserving nominee for the True Star Award.

Craig Murphy

Craig Murphy consistently demonstrates outstanding dedication, trust, and commitment in his role as a Cleaning Operative at Ravenhead. No task is ever too big or too challenging for Craig – he takes great pride in his work and ensures the shopping park is always presented to the highest standard. His efforts have earned numerous positive comments from clients, reflecting the exceptional cleanliness and presentation of the site. Craig regularly goes above and beyond to support both staff and management, making him an invaluable member of the team and a true star worthy of recognition.

Marc Loakes

• Trust
• Respect
• Unity
• Empowerment

I would like to nominate Marc Loakes for a True Star Award in recognition of his outstanding commitment and dedication in his dual service role. Marc consistently goes above and beyond his duties as a Dual Service Officer, managing both security and cleaning responsibilities to an exceptional standard. Most recently, during a period when our cleaning operative was unavailable, Marc immediately stepped up without hesitation taking full ownership of the cleaning tasks. He carried out litter picking across the park, emptied all site bins, and even went as far as retrieving litter from bushes to maintain the site’s high presentation standards. His positive attitude, reliability, and strong work ethic truly reflect the TRUE Values of OCS and demonstrate what being a True Star is all about.

Ricky Newbold

• Trust

Ricky is one of the first Area Managers to always help, offer support and go out of his way to help others. His personal support with customer additional works really encapsulated just how selfless Ricky is. Thank you Ricky it’s really appreciated.

Jacqueline Whalley

• Trust
• Respect
• Unity
• Empowerment

Jaqueline always goes above and beyond in her role as senior host.

Raymond Beauchamp

• Unity

Ray is an exceptional team player. Despite managing his own site, he consistently goes above and beyond to support others, including fellow managers. Most recently, he demonstrated outstanding leadership and initiative by assembling a team with less than 24 hours’ notice to assist another site with a major clean. Not only did he coordinate and manage the team effectively, but he also led by example, working alongside them and getting hands-on throughout the process. His dedication, teamwork, and proactive approach make him a true asset.

Ben Martin

• Trust
• Respect
• Unity
• Empowerment

Recently, Ben was mentioned in the Shetland Newspaper after a pensioner who had lost his wallet attended the police station but the office was closed. Ben had seen the man wandering outside in the pouring rain and brought him inside to the police stations canteen area and assisted the man who was clearly distressed.

Colham Green Colleagues

Thank you to OCS Heroes at Colham Green – Emelda Boatemah, Lekh Rana Magar and Ahmed Haji. We were very moved to hear about their quick thinking and response as well as the support for the patient at a critical time of need which is truly heroic. We wanted to say thank you sincerely and to let them know that we think they are heroes.

Galina Veleva

• Empowerment

Galina has the most warming and professional approach to everyone she works with. Her no problem approach not only brings confidence but is seen by the customer as a real ambassador for OCS. The whole team are energised in her presence and her work ethics is something that should be bottled and sold in the thousands. She is always available for assistance and direction and takes time to engaged with other colleagues, contractors and the public. This style is a real credit to her, her ambitions and her long term expectations. First class in every respect.

Elliot Harding

• Trust
• Respect
• Unity
• Empowerment

Consistently the first person to offer help to other members of the team when queries come up, positive attitude and overall lovely person.

Melroy D’Cruz

Melroy has proved himself to be a reliable hardworking security officer.

Team North Shropshire College

• Unity
• Empowerment

The team across 2 campuses within The North Shropshire College estate have consistently delivered exceptional service over this first Autumn term, This has included supporting students from a local school due to their school closure following a fire, servicing the daily lunch offering, great feedback received from the principle as shown below. “Hello, They have loved it. The service was really quick, and all students got served within the relatively short break and lunch time. Colleagues have also enjoyed being able to treat themselves during the working day. I think the female students really enjoyed the costa as it made them feel grown up! A huge thanks to the colleagues who coped admirably. We think the school have finished now, but I will update you if anything changes. Outstanding overall from Team NSC!

Jolanta Jackowska

Jolanta Jackowska exemplifies exceptional trust, dedication, and commitment in her role as a Cleaning Operative. She consistently demonstrates a strong work ethic and a proactive approach, ensuring that no task is too big or too challenging. Jolanta takes great pride in maintaining the highest standards of cleanliness and presentation across the shopping park, contributing significantly to its positive reputation. Her professionalism is reflected in the abundance of positive customer feedback regarding the site’s outstanding appearance. In addition, Jolanta continually goes above and beyond to support both colleagues and management, embodying teamwork, reliability, and excellence in every aspect of her work. Jolanta’s consistent performance and exemplary attitude make her a truly deserving nominee for the True Star Award.