Celebrating Our

TRUE Stars

Sylvia Katic

Sylvia, who joined us in 2015, is a colleague who goes the extra mile by volunteering as a Mental Health First Aider & Wellbeing Champion.

Innocent Oriaku

Innocent has been an OCS colleague for 18 years and is a tremendous asset to our colleagues and our customers.

Naseer Sattar

Over his 11 years’ service at OCS, Naseer has been a fantastic example of what it means to live out our TRUE Values everyday. Thank you for your work Naseer!

Val Ronald

Val has been with us for 23 years and is a remarkable member of our team who consistently lives out our TRUE Values.

Joshua Naisbett

Joshua, a kitchen assistant, has been described by his team as a ‘top colleague’ who goes above and beyond during every shift.

Mark Chambers

Mark, Operations Director, has been with OCS for 34 years having joined the business back in 1991. Well done and thank you Mark!

Steven Allen

Steven is being recognised for his ongoing commitment and dedication as he reaches his 20-year OCS milestone.

Les Beresford

Les is an outstanding OCS colleague who has worked at one of our railway depots for over 30 years – truly impressive!

Pamela Williams

Pamela has just reached 21 years’ service within our cleaning division – amazing work!

Paul Smith

Having joined us 23 years ago, Paul has shown incredible dedication to OCS over this time.

Joanne Long

• Unity

Jo has shown commitment, empathy and unsurpassed devotion to keep other contracts functioning to standards while sickness and resources levels have affected our business unit. She has demonstrated true grit determination in making sure our KPI’s do not fall or our service commitment to our customer has not faulted during this period picking up the gauntlet in training some of the new recruits in times of migration and the transitioning period.

Security Team

• Trust

Feedback from parents of a customer who visited the centre…… Hi, Can you please pass this onto your security team who were working on Sunday afternoon the 5th October. Our son Jack, who has epilepsy, had a huge seizure whilst shopping with his carers. They said the security staff helped them enormously. His seizures can last quiet a while and he is very noisy during them, so the security staff put screens around him and his carers to given him privacy and protect his dignity. When he came round, they the got him a wheelchair so they could get jack safely back to his car. The support staff with Jack said the security staff’s help was invaluable during a very stressful time. Even though Jack is 34, with his epilepsy and his learning disabilities, as parents we always worry but this reassures us that there are kind people out there. Please pass onto the team our huge thanks. Keep up the amazing work! Kind regards Clare and Ged McGauley

Christopher Campbell

• Trust
• Respect
• Unity
• Empowerment

Chris is an exemplary member of the team and nothing is too much hassle for him even though he is so extremely busy. Recently we had a visit from an auditor who required information from the technical team, Chris made himself available and has worked tirelessly to gather all the documentation the auditor required. Chris is the main cog in the machine in the team and he really could do with some form of recognition for his efforts of late; he’s just fabulous!

Angie Quinn

• Unity
• Empowerment

Angie has truly excelled over the past few months, demonstrating outstanding dedication and leadership in her role. She has worked tirelessly to organise and motivate her team, ensuring that they remain focused and supported while also collaborating closely with the wider management team. In the absence of her line manager, Angie has stepped up with confidence and professionalism, taking on additional responsibilities to keep operations running smoothly. Beyond her own site, she has also provided vital support to another location, embracing challenges that many would hesitate to take on. Her commitment to teamwork and her ability to lead by example make Angie an excellent role model. She embodies the values of collaboration and unity, consistently going above and beyond to ensure success across sites.

Lisa McNally

• Unity
• Empowerment

Lisa’s team go above and beyond to help each other and take great pride in their work

LINE A PRM Southampton airport

• Trust
• Respect
• Unity
• Empowerment

I am proud to nominate the LINE A Team – Southampton airport for a commendation in recognition of their exceptional response and life-saving actions during a recent medical emergency at the airport. On 4th October 2025, a passenger experienced a critical health incident requiring immediate medical intervention, a heart attack. Without hesitation, members of the team sprang into action, demonstrating calm professionalism, swift coordination, and expert application of first aid procedures, chest compressions and mouth to mouth. Their ability to assess the situation, administer essential life-saving care, and support emergency services was instrumental in stabilizing the passenger and ensuring their safe transfer to further medical care. The paramedics arriving at the scene have been very grateful for all the help provided and reiterated the fact that the first aid offered by the OCS team was lifesaving. This incident highlights not only their technical competence but also their compassion, teamwork, and dedication to public safety. Their actions reflect the highest standards of service and responsibility, and they exemplify the values we strive to uphold in our airport community. I wholeheartedly recommend this team for an award in recognition of their bravery, skill, and outstanding contribution to saving a life. Their efforts deserve to be celebrated and serve as an inspiring example to others.

Kerry Ryan

Kerry was informed that a passenger was not feeling well and she quickly stepped in and helped the passenger to the special assistance area in a wheelchair. Kerry checked her symptoms and tried to assess why the passenger was unwell (Kerry has a medical background and is also a registered nurse). At one point, the passenger lost consciousness and Kerry could not detect a pulse. Call was made to 222/999 and the airport duty manager and Kerry started chest compressions and mouth to mouth, while the airport duty manager went looking for the defibrillator, as per the instructions received from the emergency service. Once the paramedics arrived, Kerry was relieved from her duties and from the feedback received, it seems like Kerry`s intervention was life saving. Kerry has been nominated for this award as while on duty, she responded swiftly and decisively when a passenger experienced a medical emergency. Demonstrating exceptional composure and skill, she administered first aid that was later confirmed to have been life-saving. Her quick thinking, professionalism, and dedication to safety not only stabilized the passenger but also ensured that emergency services were able to take over promptly and effectively. This act of courage and compassion exemplifies the highest standards of our team and reflects the values we strive to uphold every day. I believe Kerry is truly deserving of this recognition, and I am proud to put their name forward for this award.

Liudmila Klioriene

• Trust

Fantastic feedback from the tenants about high standard of cleaning service.