Celebrating Our

TRUE Stars

Recently, Ben was mentioned in the Shetland Newspaper after a pensioner who had lost his wallet attended the police station but the office was closed. Ben had seen the man wandering outside in the pouring rain and brought him inside to the police stations canteen area and assisted the man who was clearly distressed.

Thank you to OCS Heroes at Colham Green – Emelda Boatemah, Lekh Rana Magar and Ahmed Haji. We were very moved to hear about their quick thinking and response as well as the support for the patient at a critical time of need which is truly heroic. We wanted to say thank you sincerely and to let them know that we think they are heroes.

Galina has the most warming and professional approach to everyone she works with. Her no problem approach not only brings confidence but is seen by the customer as a real ambassador for OCS. The whole team are energised in her presence and her work ethics is something that should be bottled and sold in the thousands. She is always available for assistance and direction and takes time to engaged with other colleagues, contractors and the public. This style is a real credit to her, her ambitions and her long term expectations. First class in every respect.

Consistently the first person to offer help to other members of the team when queries come up, positive attitude and overall lovely person.

Melroy has proved himself to be a reliable hardworking security officer.

The team across 2 campuses within The North Shropshire College estate have consistently delivered exceptional service over this first Autumn term, This has included supporting students from a local school due to their school closure following a fire, servicing the daily lunch offering, great feedback received from the principle as shown below. “Hello, They have loved it. The service was really quick, and all students got served within the relatively short break and lunch time. Colleagues have also enjoyed being able to treat themselves during the working day. I think the female students really enjoyed the costa as it made them feel grown up! A huge thanks to the colleagues who coped admirably. We think the school have finished now, but I will update you if anything changes. Outstanding overall from Team NSC!

Jolanta Jackowska exemplifies exceptional trust, dedication, and commitment in her role as a Cleaning Operative. She consistently demonstrates a strong work ethic and a proactive approach, ensuring that no task is too big or too challenging. Jolanta takes great pride in maintaining the highest standards of cleanliness and presentation across the shopping park, contributing significantly to its positive reputation. Her professionalism is reflected in the abundance of positive customer feedback regarding the site’s outstanding appearance. In addition, Jolanta continually goes above and beyond to support both colleagues and management, embodying teamwork, reliability, and excellence in every aspect of her work. Jolanta’s consistent performance and exemplary attitude make her a truly deserving nominee for the True Star Award.

Alison was called in after a customer’s customer had dropped their wallet and couldn’t reach it, the customer was really upset as they knew exactly where it was but there wasn’t anything they can do. Alison’s quick thinking of the long litter picker we have on site she left and returned with it to rescue the customers wallet! The customer was extremely happy with Alison’s help!

Always reliable out of hours monitoring issues, including leaks, across the estate. Updates are thorough and assist with operations the next day.

Gloria took over the responsibility to operate the heavy cleaning machinery and looks well after the equipment. She is very risk aware and had no accidents while working on the machines. She has a very positive attitude towards work and is very respectful towards colleagues. She also takes part in most team activities and during the last MacMillan event she organized a vintage fashion show with colleagues which was a success. Her actions encourage team building and she does it with a sincere smile and goodwill.

Johanna works as a part time cleaning operative but she took ownership in organising the teams birthdays of the month events where hard and soft services teams get together for 30 minutes to celebrate. This events takes place once a month and every month. She coordinates with colleagues to see who will be baking, cooking and bring in food/drinks. These events have brought both OCS teams together and it clearly improved the way teams communicate and solve issues. She has a very strong can do attitude and represents really well the OCS values.

During a period of managers annual leave throughout the region, Daniel was an absolute star in supporting myself across the estate. Supporting with quote submissions and keeping the customer informed. Daniel also went out his way to support with the asset capture across the mobile engineers. An outstanding effort and very much appreciated.

Barbara always goes above and beyond to help her team and customers, she shows exceptional work ethic and values and will always go the extra mile to ensure every customer leaves with a smile.

After attending a client interaction meeting on-site with the customer, it was repeatedly brought up the excellent performance the Helpdesk have specifically delivered, and multiple improvements noted across the contract’s performance in the last six months. It was the contracts 2-year birthday and a huge milestone to create some stability and trust in what we are delivering. This is absolutely a collective team involvement, inclusive of the on-site teams and the great working relationship but additionally Sharon was specifically mentioned. She goes over and above to meet customer requests, she has been covering across many roles on the contract within the Helpdesk but still managing to deliver her team leader duties. She has gone over and above to cover gaps in the team and ensuring the service delivery isn’t affected, she has absolutely thrived under the pressure and certainly deserves the recognition.

Happy to go the extra mile and a shift leader. Due to illness, we were short staffed when we had a full house with four graduations, but managed to address lots of blockage and leak issues after a heavy rain downpour. Chris was firm and precise when delegating tasks to colleagues and supporting them where required.

Customer feedback from GWR: Another generally brilliant period results wise, with a second consecutive max target met and three areas recording best-ever scores. Fantastic work everybody, and thanks to all of your teams and suppliers for supporting this continued improvement. A special shout out and thank you to the Cleaning management team and OCS: Cleanliness & Graffiti recorded an incredible 87%, 6% above the previous best ever score (which was in P6) and despite having the lowest benchmark of the four areas, it was the highest scoring.

Elaine is an exceptional colleague who has welcomed new team members to the company warmly and who has ensured they are trained thoroughly and correctly in all aspects of the work required. A big thank you & Well Done Elaine!

Sanita has gone above and beyond and exceeded all expectations within the Deep Clean Team. Well Done Sanita and Thank You.