Celebrating Our

TRUE Stars

Wendy Gregg, Andy Petrie, Ian McKerracher and Charlotte Oatley all worked extra hard to create the frontline colleague JobChat process, form and managers’ guide for all managers to use across Public FM. This was the first priority of the Action Group that came together following the Colleague Engagement Survey in 2024. These four colleagues delivered JobChat alongside their main jobs and were focused on delivering the best possible solution to the business. They worked together using their own initiative and didn’t need a material steer from me. The roles were: Charlotte – created the form using her knowledge of the SmartSurvey tool and adapted it many times throughout the process to ensure it was fit for purpose Andy – created the process and the managers’ guide, whilst testing the form and its functionality. Andy also presented the form and process to the SLT to gain senior support prior to rolling it out in our business unit. Andy has also attended several SMT meetings to showcase it and explain its functionality. Wendy – supported with all the above and in producing communications to go to the wider business unit and co-ordinating activities to ensure the objective was delivered on time (which it was) Ian – provided the PowerBI support creating the dashboard and working with dummy data to test the reporting mechanism. This remains ongoing today. All of them have gone out of their way to make this successful, with the best interests of the managers and frontline colleagues in our business unit at heart. They were creative in the design and its functionality, they weren’t afraid to challenge themselves and each other, and worked together beautifully as a team. I’m delighted with the outcome and loved seeing their enthusiasm in creating something they can and should be proud of. It is possible the JobChat will be rolled out across the wider business but has as a minimum set the standard for the rest of the business to aspire to.

Luke is absolutely fantastic he always goes above and beyond in store, when I attend to do the audits the manager also has nothing but high praise for him. Luke always covers holidays even when let him know I can get cover. He always says he can manage on his own. Always keeps me updated with any issues in store, cleaning cupboard is always neat and tidy following COSHH.

Karolina has been a key individual supporting the transition of the awarded contract expansion and really stepped up. Supporting new team members that tuped over to OCS, setting our TRUE Values and how we work at OCS. Hard work, nothing is too much trouble and always has a smile on her face.

Steve is a truly extraordinary individual – he has been loyal to OCS for over 10 years and goes above on everything he is tasked to do and more.

Although new to the team, Arianne has quickly earned the respect of their peers through professionalism, strong work ethic, and dedication to delivering high-quality results. Their commitment to excellence sets a great example for the entire team.

Customer feedback: I wanted to take a moment to highlight the exceptional actions of Kate Saul from the Security team during a recent health and safety incident. Her immediate and proactive reporting of an incident enabled the business to respond swiftly, isolating the affected drain and preventing a potential environmental breach that could have impacted our lake. Kate could have easily turned a blind eye and ignored what she saw, but instead she chose to act responsibly and decisively. Her vigilance helped us avoid what could have been a serious environmental issue, including the risk of contamination, costly clean-up operations, and potential fines. Her actions directly contributed to protecting both our site and our environmental responsibilities, and serve as a strong example of the positive impact individual awareness and accountability can have on the wider business. I will be nominating her for an award but wanted you to know her actions have not gone unnoticed.

Leon is one of our Backstage Team leaders at Utilita Arena Birmingham whoalways goes above and beyond to provide a world class service to visiting production companies. On a recent Katy Perry concert he was personally recognised in a thank you email from the tour security company.

David is one of our Backstage Team leaders who always goes above and beyond to provide a world class service to visiting production companies. On a recent Katy Perry concert, he was personally recognised in a thank you email from the tour security company.

Since taking over a site earlier this year, Donna has applied her self and committed to making her self the best version she can be within the role of site manager. Donna is now onboarded to a level 4 Project management course and is inspiring the site supervisor to learn the role of site manager. Donna has displayed great leadership in MBR meetings and is now extremely proactive. It has been a pleasure watching Donna grow and for this reason I believe Donna should be recognised as a TRUE Star.

Israr Hussain, John Donohoe, Windol Williams, Qasir Siddique are the definition of what team work is. The site runs effectively between the team and for the past three years of me overseeing the contract they have never let me down , the site down or the customer, The team have had long term sickness within the core team and they have pulled together to ensure all shifts are covered. They are a close team and recently Windol Williams was taken into hospital with the remaining team visiting him in hospital to show their support. The team are amazing to work with and are very supportive not only for OCS but our customer too. The team most definitely deserve to be recognised as TRUE Stars

Veronica is an amazing colleague who goes above and beyond her call of duty. Veronica ensures the site security is her number one priority. In the month of August had the SIA attend site with immigration and she did her due diligence before allowing them onto site she was commended by them for her professional approach. Veronica consistently receives praise from the customer and their customers for how she upholds professionalism with the customer saying they would be lost without her. Veronica has took lead on all training for new starters as she wants to ensure they are upholding site security and setting the standard. Veronica is truly deserving to be a TRUE star nomination

Our customer asked for Carlos and Luis to be put forward for an award due to them being extremely thoughtful and courteous, as well as very hard working and supportive of the team constantly.

Wahida has consistently demonstrated exceptional dedication to her role, ensuring that site operations run seamlessly. Her proactive approach and unwavering commitment have made a significant impact on the overall efficiency and reliability of our operations.

Debby went above & beyond to ensure we were ready for an external audit.

Oliver (Olly) over the last three years has always been at the other side of Teams calls and emails whenever I need assistance in regards to anything Timegate, Pay, annual leave , he is always so helpful and full of smiles. and if he does not know the answer he always points me in the direction of who could help. we then always chat about how I resolved it so he is able to assist others if required. Oliver is is my superstar. He is a credit to a great asset to his team and OCS and I believe he should be awarded for his team work and outstanding contribution to team

The below feedback was passed to me by the Head Of FM for one of our contracts. To receive such great feedback on a difficult contract is fantastic and Callum should be recognised and rewarded. Callum is an exceptional member of the OCS team. Callum is always proactive and totally appreciates the ethos of working together in partnership . One simple example is last week creating additional compliance tracker for a piece of time critical work. Following all Callum’s great work on aligning our compliance trackers, to support a risk I was raising on a new building, Callum created a tracker and worked through the issues for the new build. This was alongside his busy day schedule, having just stepped forward to take on a temporary account manager role for one of my other sites.

Matt is one of the most helpful colleagues we have here at OCS. He regularly takes on tasks that are outside his own work remit and region, and he is always friendly and approachable. Matt has a huge influence in ensuring the helpdesk can function as it should, and he is an invaluable contact for the engineering team. A quote from the helpdesk team: “A living angel.”

Below is the note sent in from the Head of FM on one of our contracts: I just wanted to take the time to recognise the outstanding effort from Frank since his arrival at site. Frank is always enthusiastic and very willing to help. His can do attitude does shine through. A specific example is last week where he went above and beyond taking the initiative to keep me updated with the roof subcontractor. Frank took the initiative to find me in the absence of the Project sponsor and even offering a solution of taking images and video of the leaks internally, ensuring the issue could be reviewed in the absence of the contractor being able to reach the external roof. I was really impressed with the proactive thinking and commitment to keeping things moving – it’s that kind of dedication which makes a difference.