Celebrating Our

TRUE Stars

Robbie Cooke

• Trust
• Respect
• Unity
• Empowerment

At our site we are a security guard down due to long-term illness. Robbie has stepped in to cover over 50 of the shifts that have needed covering, selflessly sacrificing his time off to put the security team and the needs of the customer before his own.

Edward Hinton

• Trust
• Respect
• Unity
• Empowerment

As my account manager, Edward has been amazing, showing support and making me feel more than welcome on the new contract. He’s always there at the end of the phone, and not just for work support.

Rocio Rienda

• Trust
• Respect
• Unity
• Empowerment

Rocio is my Regional Support Manager and she has been amazing since I started in January. She is always there to support me and shows such kindness.

Linda Lovatt

• Trust

Linda is consistently bubbly when at work. She comes into work and does not stop all day, jumping from one job to another. She can’t do enough for customers and we get praise back from them about how helpful and willing to help she is.

Graham Chisholm

• Trust
• Respect

One of our customers would like to nominate Graham Chisholm for a True Star award due to his tremendous work. The Site at Bath Southgate has recently undergone an update on the car park prices at the site and Graham has dealt with all enquiries through the OCS Control Room in a constructive and positive way whilst being very informative to the Car Parking Team in ensuring any issues were rectified quickly so the customer experience of the Centre was upheld. In general Graham has a positive manner when dealing with Customers an all Visitors and the Client would like Graham to receive the recognition he deserves.

Yalda Askarzadah

• Trust

For great customer service.

Vharri Ann Honey

• Trust
• Respect
• Unity
• Empowerment

Vharri is always positive and friendly whenever you need assistance from her. Her attention to detail is impeccable and the way she carries out her work makes the work of others around her easier and more straightforward. She is quick to spot a mistake and will take the initiative to fix a problem instead of leaving it up to someone else. She is a valued member of her team and a credit to this company.

Sophie Crockett

• Unity

Sophie consistently goes above and beyond in her work to ensure contracts run smoothly and our customers have the best experience possible of OCS. Nothing is ever too much trouble, and you can depend on Sophie entirely to get the job done.

Lucy Garratt

• Trust
• Respect
• Unity
• Empowerment

Lucy Garratt has been doing a fantastic job and has increased the quality and standard of service at our catering site.

Maria Riberio

• Empowerment

Receiving excellent feedback from the customer after completing an audit in her area of work, which came out with a scores between 97% and 100% for all the areas she cleans.

Samuel Chantrill

• Trust
• Respect
• Unity
• Empowerment

Sam has recently joined the team and has made an immediate impact. He has significantly boosted team morale during a time of considerable changes. Sam has assisted the ESMs and the residential team in scheduling various overdue tasks and inspections, all while maintaining a positive attitude and a smile on his face. He is truly a joy to work with and deserves recognition for all of his accomplishments so far.

Larissa Fletcher

• Respect

While sat with my team, I heard Larissa on the phone to one of our suppliers and it was evident that the person she was speaking to was getting quite worked up. Larissa remained very calm and worked to find aresolution to the issue. The situation was eventually diffused thanks to Larisa’s effort, she showed amazing professionalism as not once did she raise her voice or show any signs of frustration throughout the call, I don’t know many people that wouldn’t have reacted negatively in that situation but it was definitely a situation that I will learn from and try to act more like Larissa next time I am confronted in that way. While on the call Larissa remained very calm but you could see afterwards that it had an effect on her and some time out to regain her composure, and understandably so. It is a reminder of the hard work that our helpdesk colleagues carry out everyday that the wider contract teams don’t always see or take into account. No one should have to put up with behaviour like this at work but the professionalism and respect shown was brilliant to see.

Edward Moon

Edward found a man and his dog sitting in the middle of the main line track. He tried to get the man to come away from the track but he refused, so Edward stayed with him and talked to him. When an oncoming train was approaching, Edward performed an emergency stop and involved the BTP, thus potentially saving the man’s life.

Sylvia Katic

Sylvia, who joined us in 2015, is a colleague who goes the extra mile by volunteering as a Mental Health First Aider & Wellbeing Champion.

Innocent Oriaku

Innocent has been an OCS colleague for 18 years and is a tremendous asset to our colleagues and our customers.

Naseer Sattar

Over his 11 years’ service at OCS, Naseer has been a fantastic example of what it means to live out our TRUE Values everyday. Thank you for your work Naseer!

Val Ronald

Val has been with us for 23 years and is a remarkable member of our team who consistently lives out our TRUE Values.

Joshua Naisbett

Joshua, a kitchen assistant, has been described by his team as a ‘top colleague’ who goes above and beyond during every shift.