Celebrating Our

TRUE Stars

Kerry was informed that a passenger was not feeling well and she quickly stepped in and helped the passenger to the special assistance area in a wheelchair. Kerry checked her symptoms and tried to assess why the passenger was unwell (Kerry has a medical background and is also a registered nurse). At one point, the passenger lost consciousness and Kerry could not detect a pulse. Call was made to 222/999 and the airport duty manager and Kerry started chest compressions and mouth to mouth, while the airport duty manager went looking for the defibrillator, as per the instructions received from the emergency service. Once the paramedics arrived, Kerry was relieved from her duties and from the feedback received, it seems like Kerry`s intervention was life saving. Kerry has been nominated for this award as while on duty, she responded swiftly and decisively when a passenger experienced a medical emergency. Demonstrating exceptional composure and skill, she administered first aid that was later confirmed to have been life-saving. Her quick thinking, professionalism, and dedication to safety not only stabilized the passenger but also ensured that emergency services were able to take over promptly and effectively. This act of courage and compassion exemplifies the highest standards of our team and reflects the values we strive to uphold every day. I believe Kerry is truly deserving of this recognition, and I am proud to put their name forward for this award.

Fantastic feedback from the tenants about high standard of cleaning service.

I am nominating the team at Thomas Adams School, because they go the extra mile everyday, nothing is too much trouble and they do it all with a pleasant smile and a warm greeting which makes our students feel special.

Lisa goes above and beyond, working as a team and taking great pride in her work.

Angela goes above & beyond in any task she completes & her standards have set an example for everyone.

Kyle goes above and beyond to assist the team leader, site manager and the customer.

Loves her work, fantastic attitude and has never let me down. She is willing to work incredibly hard at OCS.

The High Wycombe team recently demonstrated exceptional professionalism and calm under pressure during an unexpected situation. Their ability to remain composed, follow procedures, and work together seamlessly ensured that everything was handled safely and discreetly. Thanks to their vigilance and teamwork, the matter was resolved smoothly without disruption. This nomination celebrates their integrity, quick thinking, and commitment to maintaining a safe and welcoming environment for all.

Debbie always goes above and beyond and gives 100% in her area of work.

Lauren is a true star within our team, consistently demonstrating excellence, dedication, and an unwavering commitment to supporting those around her. Lauren is the kind of team player every manager hopes for. She works tirelessly, often going above and beyond to ensure not only her own success but the success of her colleagues. Her willingness to help, her positive attitude, and her reliability make her a cornerstone of our team culture. A high achiever in every sense, Lauren consistently delivers outstanding results. Whether tackling complex challenges or supporting others through theirs, she brings a level of professionalism and care that sets her apart. Her contributions have had a measurable impact on our team’s performance and morale. Lauren exemplifies the values this award represents, and I can think of no one more deserving. Her hard work, team spirit, and consistent excellence make her a standout candidate.

George is an Area Support Manager for the South West and Wales, however he supported me on three builders / sparkle cleans at one of our sites. He took time away from his family remotely, still did his day job whilst managing a team 100s of miles from home and in a different region. This showed TRUE Teamwork and dedication. He supported me no end and I couldn’t have completed the three huge cleans without his support. As RD for the South West I am incredibally proud to have George on my team, he mirrors my passion for our TRUE Values as does my whole team. When I asked for his support he gave it to me without a seconds thought. THANK YOU GEORGE

Rob has undertaken a laborious task of setting up a master key process for any empty units or offices, this has meant having to identify master keys for each unit from large bunches of keys. This makes showing prospective tenants around empty units a lot easier as keys are readily available and only vital keys need to be signed out.

Following the passing of their beloved mother, John and his brother Christopher embarked on an inspiring charity cycle in her memory. Covering 165 miles from the Butt of Lewis to Castlebay on the Isle of Barra, the journey took place during the summer—though the weather was far from summery. Despite the challenging conditions, their determination and commitment shone through, raising an incredible £25,000 for Bethesda Care Home in Stornoway. Bethesda is a vital facility that provides exceptional care for the elderly and terminally ill within our community. This generous contribution will make a significant impact, helping Bethesda continue its essential work. Without the support of fundraising efforts like this, maintaining the high standard of care the home is known for would be far more difficult.

Shahid is the site manager for our contract. During the retender process, Shahid went above and beyond in assisting the sales and bid team with information about the contract and initiatives that we could implement going forward to add value. On top of his already busy day job, he drafted some documentation following a call to assist in answering some of the tender questions. Nothing was to much for Shahid, and his friendly and helpful nature went a long way to ensuring a successful bid submission was completed in a timely manner. I have never known a site manager be so helpful and cooperative, answering any question no matter how big or small.

For the extra support he goes above and beyond to help out when needed

Zack, Caroline, the caretakers and the cleaners made a no less vital contribution to the success. They devoted evenings and weekends, at very short notice, to enable the project to be delivered within the tight timeframes, so minimising the impact on the school and the duration of the unavailability. This was more than just doing their jobs. This was understanding the importance of receiving materials regardless of the time of day and that works had to be carried out over the weekend and bank holidays if the timeframe was to be achieved.

Craig Dunn is a Site Hygiene Manager who has served 17 years on the site and is always delivering high working standards building key relationships with the directors and onsite managment team – Craig is a key colleague and an asset to OCS.

I would like to nominate Natalie, she has been a great support helping me through the transition from FES to OCS (London Based), helped me with IT and guidance on to the OCS system and made me feel welcome to join London Gracechurch Street Office. Natalie has made me feel part of a team and any query or help I have needed has always been actioned with patience and guidance. Natalie is an all round Team Player.