Celebrating Our

TRUE Stars

Leanna is a highly experienced and long-standing Cleaning Supervisor with OCS. She consistently demonstrates her dedication to her role by being readily available to assist her team and step in whenever there’s a need, such as covering for absences due to sickness. Her hard work and commitment have not gone unnoticed; she is frequently praised by the customer for her exceptional performance. Leanna consistently achieves impressive results, maintaining a performance score of over 95% on each Key Performance Indicator (KPI). Her positive attitude and strong work ethic have earned her a special place in the hearts of her colleagues, and she is loved by everyone. Leanna truly embodies the values of teamwork and excellence, making her an invaluable asset to both OCS and the customer she serves.

Jean has been on this site for 34 years. Nothing is a problem for her she always goes above and beyond for her team and customer. Her knowledge of the history of Rangers FC is amazing she has great pride in her work.

Twanny (Tony) has worked for OCS for the past four years on the same site and often goes above and beyond his duties as a cleaner on site which has been recognised by the site customer as well as the senior customer for the contract. Tony’s dedication to keep the site above any normal standards of cleaning is not only recognised by site colleagues but visitors and our customer’s customers have mentioned how clean the site is and how much of a pleasure it had been visiting the site. Monthly KPI audit results for the site are often the highest scores within the contract due to Tony’s hard work.

Michelle works incredibly hard and I do not know how she does it! She always makes time for people who require her services as a mental health first aider, confidant or just generally need a chat. She works with other departments effortlessly and her knowledge of systems and assets on our contract is unmatched. She is a true hero, true star and is one of the highlights of my day.

James recently led a mobilisation for our Technical Services business. Post mobilisation and transition I conducted a NPS with the customer where he scored James and the TS team an 11 / 12 pushing this customer well into a promoter category for OCS. From the outset it was clear James had established trust, open communication and managed a large and complex mobilisation with a calm head. The customer repeatedly stated how impressed they were with this experience when compared to other mobilisations and asked if there were further engagements that James would be the PM provided. James isn’t the first to put himself forward and is reserved by nature and never looks for the limelight, so I’m happy to nominate James a True Star award

Lisa embraced changes and took ownership of her remit. She is always first to support and step in when required.

Sarah regularly goes above and beyond her call of duty to ensure our colleagues are well looked after. Recently she has spent many an hour working through some complex and demanding workstation assessments with DDA governed individuals and she has made the whole process so seamless and stress-free for our colleagues. She truly is an asset to the team.

I am nominating Julie as her line manager. Any absences or issues we have had, Julie is the first to step up. Whether that is coming in early or staying late. Every customer knows how hard she works and is an asset to this small team of six.

I am nominating our site team leader for the Star Award based on exceptional feedback from our customer, who commended her unwavering dedication, punctuality, and positive attitude. She consistently arrives on time, maintains high energy throughout her shifts, and never complains of fatigue. Her support for colleagues is outstanding always ready to assist, listen attentively, and foster a collaborative, respectful environment. The client also highlighted her approachable nature, professionalism, and ability to uplift team morale. She balances warmth with accountability, creating a workplace where everyone feels valued and motivated. This recognition reflects not only her personal excellence but also the high standards she upholds across the team. Her impact is tangible, and this nomination is a testament to the trust and appreciation she’s earned through consistent, exemplary performance.

Exceptional work, went above and beyond when we experienced extremely difficult times in the building. Always someone we can rely on when times get tough. Most noticeably when we had a leak and Dave pushed himself past his limits to ensure the building and everyone in it was safe.

Chris has been an outstanding shinning star since we took the contract on. His knowledge and customer relationship stands out, nothing is too much, he the first to come forward – a true star in my eyes.

Stuart is always willing to help whenever someone needs support, he has a great attitude.

Shane has proved time and time again that he goes above and beyond for our customer. Shane has just returned off a well deserved holiday, only to head straight into a customer audit, whereby he straight away got to work to deliver an excellent service. Shane always takes great pride in his work.

During a particularly challenging time in my life, Denise went above and beyond to support me—not only showing genuine care and understanding, but also actively advocating for me when I needed it most. She is the kind of leader who doesn’t just manage people; she invests in them. Her willingness to stand up for her team, coupled with her empathy and commitment, makes her an exceptional leader. I am deeply grateful for her guidance and unwavering support, and I highly recommend her to anyone fortunate enough to work with her.

Adam is working for OCS for nearly 40 years. He knows the operation by heart. He completed multiple trainings and always there to support his team. His attendance rate is nearly 100% and he is never late.

Vane carried out first aid when it was alerted that a passenger had fallen due to a epileptic fit, and had fallen and cut his head open. Unfortunately, the first aider that was sent was unsure of what to do, however Vane stepped in and assisted the passenger in the safest way.

Following issues surrounding planned resource changes after new contract year, Lisa totally owned the issue providing swift intervention and support alongside great communication and follow up. Thank you Lisa!

Brenda demonstrates ‘old school’ work ethic. She is the absolute go to of her division whether it be any queries or matters arising. I don’t think I am exaggerating when I say that I don’t know what her division would do without her. She just gets it done efficiently and timeously and believe she truly epitomises what a true star is.