Celebrating Our
TRUE Stars

Our recognition and reward scheme celebrates colleagues who lead by example and help make people and places the best they can be.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Arianne Tabrizifar

    Although new to the team, Arianne has quickly earned the respect of their peers through professionalism, strong work ethic, and dedication to delivering high-quality results. Their commitment to excellence sets a great example for the entire team.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Ashley Godden

    Ashley works at one of our hospital sites. Everyday can be a challenge, never knowing what challenges will walk through the door. A call was made from the ED stating there was a patient with mental health needs that has an extensive history of being aggressive. Ash and his colleague Natham, attended the scene in a calm, friendly and professional manner. They liaised between the medical team, mental health team, and patient transport team. A long wait of nearly 5 hours meant be immediately available outside of the patients room as his behaviour was unpredictable. The professional approach to keep the patient calm and ensure a smooth transition over to the patient transport team meant there was no need to physically intervene as there words of encouragement ensured the mission was successfully completed. This was a great team effort between Nathan and Ash who communicated well between several departments a a challenging patient. Great work!

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Avila Queency Fernades

    Avila has consistently demonstrated exceptional dedication and hard work during the two and a half years in her cleaning position. She consistently goes above and beyond to ensure her tasks are completed to the highest standard showcasing her commitment to excellence.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Barbara Williams

    Barbara always goes above and beyond to help her team and customers, she shows exceptional work ethic and values and will always go the extra mile to ensure every customer leaves with a smile.

  • Alvaro Ruiz Diaz Photo A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Alvaro Ruiz Diaz

    I would like to formally nominate Alvaro Diaz for an star award of his outstanding contributions and unwavering commitment to excellence. Alvaro consistently goes above and beyond in his role, embodying the TRUE values of OCS Group UK, – Trust, Respect, Unity, and Empowerment — in everything he does. Trust: Alvaro is a dependable and honest team member whose consistent performance and transparent communication have earned the trust of both customers and colleagues. Respect: He approaches every task with professionalism and kindness, showing deep respect for people and their needs. His responsiveness and flexibility, especially during last-minute client requests, reflect his respectful and customer-first mindset. Unity: Alvaro actively supports cross-team collaboration, sharing his portering expertise with the Reservations team and contributing to seamless event execution. His inclusive and cooperative approach strengthens team cohesion. Empowerment: He takes initiative, adapts quickly, and consistently delivers high-quality outcomes. His support during high-profile events and charitable productions like Into the Woods demonstrates his ability to empower others through his proactive attitude and problem-solving skills. Recent feedback from Elise Moya Cerda, Reservations Team Leader, highlighted Alvaro’s invaluable support during a particularly busy period. His creativity, adaptability, and clear communication helped manage expectations and deliver a seamless client experience. Alvaro is a true asset to our team. His dedication, leadership, and alignment with OCS’s values make him a standout individual truly deserving of recognition. I wholeheartedly recommend him for this award.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Anna kwasniewska

    Anna always goes above and beyond and always puts 110% into everything she does . she continues to achieve 5*** rating to a very high standards

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Ben Martin

    Recently, Ben was mentioned in the Shetland Newspaper after a pensioner who had lost his wallet attended the police station but the office was closed. Ben had seen the man wandering outside in the pouring rain and brought him inside to the police stations canteen area and assisted the man who was clearly distressed.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Benjamin Pratt

    I would like to nominate Ben for a True Star Award following a direct request from the customer, who expressed their appreciation for the outstanding support provided during the new bin delivery. The customer was extremely impressed with Ben’s professionalism, responsiveness, and willingness to go above and beyond to ensure everything was completed smoothly. He took initiative to resolve issues quickly, maintained clear communication, and delivered exceptional service throughout the process. This recognition comes at the customer’s own request — a true reflection of the positive impact Ben made. His dedication and commitment to excellent service make Ben a well-deserving recipient of the True Star Award.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Callum Molley

    The below feedback was passed to me by the Head Of FM for one of our contracts. To receive such great feedback on a difficult contract is fantastic and Callum should be recognised and rewarded. Callum is an exceptional member of the OCS team. Callum is always proactive and totally appreciates the ethos of working together in partnership . One simple example is last week creating additional compliance tracker for a piece of time critical work. Following all Callum’s great work on aligning our compliance trackers, to support a risk I was raising on a new building, Callum created a tracker and worked through the issues for the new build. This was alongside his busy day schedule, having just stepped forward to take on a temporary account manager role for one of my other sites.

  • Award badge featuring a stylized star in blue and orange, with the text TRUE.Values. TEAM AWARD below on a gradient blue and purple background.

    Carlos Dias, Luis Guerra

    Our customer asked for Carlos and Luis to be put forward for an award due to them being extremely thoughtful and courteous, as well as very hard working and supportive of the team constantly.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Chris Goldsworthy

    Happy to go the extra mile and a shift leader. Due to illness, we were short staffed when we had a full house with four graduations, but managed to address lots of blockage and leak issues after a heavy rain downpour. Chris was firm and precise when delegating tasks to colleagues and supporting them where required.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Clive Evans

    Clive demonstrated exceptional bravery and professionalism during a recent security incident, intervening swiftly when a suspect attempted to steal a wallet and identification from a member of the public outside our building. With keen observation and composure, Clive approached the scene, confronted the suspect, and safely recovered the stolen items, ensuring their prompt return to the rightful owner. His courageous actions exemplify the highest standards of integrity, vigilance, and dedication, making him a truly deserving candidate for the OCS True Star Award.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Colham Green Colleagues

    Thank you to OCS Heroes at Colham Green – Emelda Boatemah, Lekh Rana Magar and Ahmed Haji. We were very moved to hear about their quick thinking and response as well as the support for the patient at a critical time of need which is truly heroic. We wanted to say thank you sincerely and to let them know that we think they are heroes.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Craig Ewen

    Dedication in ensuring the migration of FES systems in the Aberdeen office is successfully completed and providing first line assistance to colleagues who are adjusting. His continued dedication to ensuring that everybody’s systems are up to date and mopping up the last of the laptop transitions that are still lagging behind. he has taken it upon himself to act as the bridge between the IT and operations team and has been invaluable in ensuring the process is completed.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Craig Murphy

    Craig Murphy consistently demonstrates outstanding dedication, trust, and commitment in his role as a Cleaning Operative at Ravenhead. No task is ever too big or too challenging for Craig – he takes great pride in his work and ensures the shopping park is always presented to the highest standard. His efforts have earned numerous positive comments from clients, reflecting the exceptional cleanliness and presentation of the site. Craig regularly goes above and beyond to support both staff and management, making him an invaluable member of the team and a true star worthy of recognition.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Daisy Jones

    Daisy has received lots of positive feedback direct from both our Partners and her Building Occupiers. On 9th October, Daisy Jones demonstrated exceptional compassion and attentiveness when she noticed an NHS staff member sitting in the reception area, visibly distressed. Upon approaching her, Daisy learned that the individual had suffered a painful fall on her way to work and had injured her arm. Despite her discomfort, the NHS worker had managed to make her way into the building, where Daisy immediately took action to ensure her wellbeing. Daisy stayed with her throughout, offering reassurance, keeping her hydrated, and engaging her in conversation to help ease her distress. When the individual’s daughter arrived to take her to hospital, Daisy personally escorted her to the car and enlisted the help of a colleague, Andy, to carry her bags. Before leaving, the NHS worker asked Daisy to pass on a message to her manager to inform them on what happened. Daisy responded with empathy and professionalism, assuring her that she would take care of it and encouraging her to focus solely on her recovery. Daisy’s actions reflect a deep commitment to guest care and human kindness, going above and beyond her role to support someone in need during a vulnerable moment, a great example of living our TRUE Values.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Daniel Hare

    I would like to formally nominate Daniel Hare for an OCS Stars Award in recognition of his exceptional vigilance and bravery during a recent incident at a Court. On the morning of Tuesday 4th November, Daniel arrived on site to find the fire alarm sounding. Acting swiftly and alone, he investigated the source and discovered smoke in Plant Room A, originating from a failed transformer within the chilled water pressurisation unit. Daniel took immediate action to isolate the unit and ventilate the area, preventing further escalation and ensuring the safety of the building and its occupants. Notably, there was no response from the fire service or the alarm receiving centre at the time, and the incident was only identified thanks to Daniel’s attentiveness and proactive approach. His actions not only mitigated potential damage but also highlighted a critical fault in the fire alarm monitoring system, which is now being addressed. Daniel’s calm and decisive response under pressure exemplifies the values we strive for at OCS. His commitment to safety and duty of care deserves recognition, and I believe he is a worthy candidate for this award.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    Daniel Kittridge

    During a period of managers annual leave throughout the region, Daniel was an absolute star in supporting myself across the estate. Supporting with quote submissions and keeping the customer informed. Daniel also went out his way to support with the asset capture across the mobile engineers. An outstanding effort and very much appreciated.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

    David Macmahon

    David is one of our Backstage Team leaders who always goes above and beyond to provide a world class service to visiting production companies. On a recent Katy Perry concert, he was personally recognised in a thank you email from the tour security company.

About the OCS TRUE Stars Recognition Scheme

TRUE Stars are individuals or teams who have gone above and beyond and have demonstrated exceptional commitment to the OCS TRUE Values: Trust, Respect, Unity and Empowerment.

The efforts of those recognised as TRUE Stars not only set a benchmark for excellence, but also inspire others to be their best, driving our organisation forwards as we strive to become the best facilities services company in the world, making people and places the best they can be for our colleagues, our customers and communities.

Highlight a
TRUE Star

Recognise those who make a real difference.


Whether it’s a colleague who consistently goes the extra mile or someone who truly lives our TRUE Values, take a moment to acknowledge their contribution. Authorised managers can award TRUE Stars, and both colleagues and customers are encouraged to nominate individuals who stand out.

 

The nominations form is currently on hold while we make a small number of improvements to the process. Please check back soon.

  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  •  Photo A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • Award badge featuring a stylized star in blue and orange, with the text TRUE.Values. TEAM AWARD below on a gradient blue and purple background.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.
  • A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

TRUE Stars Digital Wall of Fame

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A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

Rebecca Clement

  • Empowerment

I am nominating Becca for a TRUE Star Award for the outstanding way she delivered her first major, highly complex bid. Despite the challenges of a multi-site scope and the absence of a seller, Becca approached the task with drive, agility, and determination. She not only navigated the complexity with skill but also produced a bid of exceptional quality, earning excellent customer feedback that praised OCS as one of the few bidders who had clearly engaged fully with the ITT. Becca’s achievement demonstrates her ability to empower through her expertise, equipping our team with the confidence and capability to achieve great things.

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Award badge featuring a stylized star in blue and orange, with the text TRUE.Values. TEAM AWARD below on a gradient blue and purple background.

Sharon White

  • Trust
  • Respect
  • Unity
  • Empowerment

Sharon has provided me alongside the whole team with such a positive energy, motivation, and support in general. The little gestures and care she shows means a lot and the whole team feels the positive impact Sharon has on a daily.

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A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

Mark Cracke

  • Trust
  • Respect
  • Unity
  • Empowerment

Mark constantly goes above and beyond and is always willing to help out and empowering those around him.

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A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

Zack Smith

  • Empowerment

Zack devoted evenings and weekends, at very short notice, to enable a project to be delivered within the tight timeframes, so minimising the impact on the school and the duration of the unavailability. This was more than just doing his job, this was understanding the importance of receiving materials regardless of the time of day and that works had to be carried out over the weekend and bank holidays. I am proud of Zack for his achievement.

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A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

Caroline Walker

  • Empowerment

Caroline devoted evenings and weekends at very short notice, to enable a project to be delivered within the tight timeframes. This was more than just doing her job, this was understanding the importance of receiving materials regardless of the time of day and that works had to be carried out over the weekend and bank holidays. This was going above and beyond her job. I couldn`t be more proud of her.

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A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

Eddie Cox

  • Empowerment

Eddie has consistently gone above and beyond to provide a truly professional service to customers at all levels. I have received continued amazing feedback. Eddie embodies the meaning of the True Star Award. Dedicated, professional and showing an empathy for customers that are in a position they are findly extremely difficult, Eddie has and continues to provide the service and solutions that work.

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Poppy Hughes

  • Trust
  • Respect
  • Unity

I am nominating Poppy for her outstanding standards and dedication to cleaning in the Liverpool Women’s hospital. Two heads of her ward on admissions have personally taken me aside to say how much better the ward is now that she is stationed there and to please never take her off the ward. As they have had years of problems when it comes to standards of cleaning. She never complains and really cares about making sure the hospital is clean for the babies and patients .

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A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

David Walsh

  • Trust
  • Respect
  • Unity
  • Empowerment

Following a major leak, David went truly above and beyond so we could the customer’s services back up and running with minimal interruptions.

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David Bolton

  • Trust
  • Respect
  • Unity
  • Empowerment

Following a leak, David went truly above and beyond so we could the customer’s services back up and running with minimal interruptions.

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Rogerio Guidolin

  • Trust
  • Respect
  • Unity
  • Empowerment

Received from a customer: May I please put forward Roger for any award you might have as a company? Roger was amazing at 120 New Cavendish and also assisting Marylebone in the morning. Roger has been: Proactive: He notices things before anyone else does and gets the job done CX: Great customer service to anyone and everyone he comes across Honest and Reliable: I trust Roger to do the best he can, and that is an excellent standard Extra Mile: Assists the client experience team, and going above and beyond cleaning areas

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Angie Quinn

  • Trust
  • Respect
  • Unity
  • Empowerment

Since stepping into her new role, Angie has truly excelled and grown with confidence. She is hardworking, committed, and consistently goes the extra mile to support both colleagues and the wider team. Angie is always willing to help others, sharing her knowledge and offering support whenever it’s needed. Her positive attitude and dedication make a real difference, and she is a valued member of the team who inspires those around her. I believe Angie deserves recognition for the way she has embraced her role, her outstanding work ethic, and her continued efforts to go above and beyond expectations.

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Adama Ngegba

Adama demonstrates pride within her role at every opportunity is truly deserving of TRUE Star recognition.

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Christine Benjamin

Christine has gone above and beyond during her 24 years with us and we’re proud to call her an OCS colleague.

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Juliet Holloway

In the 17 years since Juliet joined our business, she has consistently demonstrated our TRUE Values and led by example.

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Stewart Clarkson

In January it’ll mark 20 years since Stewart joined OCS! His ongoing commitment to his work as an electrician has been tremendous.

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Margaret Antwi

In her six years at OCS, Margaret has consistently strived to deliver the best service possible – a great example of our TRUE Values!

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Gordon Brown

Described by his team as ‘a friendly face that everyone loves’, Gordon has been a valued OCS colleague for over 20 years!

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A badge with a blue and orange star, text reading 125 Years Est. 1900 in a bordered box, and bold Star Award underneath, celebrating a 125-year anniversary.

Jason Hennah

Joining us as an engineer in 2015, Jason has worked incredibly hard over the last 10 years and now works as a contract supervisor.

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