Harness technology with PCS Advance
Deliver enhanced facilities services through innovation – driving best practice, productivity, resilience, experience and outcomes for your colleagues, customers and communities.
PCS Advance
PCS Advance utilises proven technological tools to enhance customer success and improve the operational experience in facilities services operations. These tools optimise best practice, boost productivity, and help build resilience, delivering the best customer and colleague outcomes.
We’re working to deliver smarter and more efficient environments worldwide, from asset-level energy monitoring and advanced restroom management to proactive environmental sensing and intelligent surveillance.
Practical solutions like energy monitoring, advanced restroom management, proactive environmental sensing, and intelligent surveillance help businesses excel in all areas, including guest management, facility maintenance, workspace optimisation, and security enhancements.
PCS Advance solutions for customers
PCS Advance Tools
We’re continually working on and investing in developing technology solutions for the betterment of colleagues and customers. Below are three of our launching technology tools to deliver advanced facilities management. PCS Q, PCS ABi and PCS Live.
PCS Q – Auditor and job planning app
- Function: PCS Q functions as an auditor and job planning application, streamlining workflow and auditing processes for operational teams.
- Benefits: The tool aids in efficient job allocation and monitoring, allowing for real-time tracking of tasks and providing a platform for auditing activities, ensuring jobs are completed efficiently and to the required standards.
- Impact: By enhancing auditing and job planning processes, PCS Q helps reduce operational inefficiencies, ensuring planned and reactive requirements are met effectively.
OCS ABI – Advanced Building Intelligence
- Function: PCS ABi harnesses the power of data and artificial intelligence to provide building operators with comprehensive insights, akin to having the benefit of hindsight.
- Benefits: This tool processes large volumes of data to offer actionable insights, aiding in predictive maintenance, operational decision-making, and identifying trends and patterns in facility management.
- Impact: Leveraging data and AI, PCS ABi enhances building operators’ capability to preemptively address issues, optimise resources, and improve overall management of facilities.
PCS Live – Real-time customer communication
- Function: PCS Live serves as a real-time communication platform for customer engagement.
- Upcoming Features: Integrated Net Promoter Scoring (NPS), vital for gauging customer satisfaction and service quality.
- Benefits: Direct channel for customers to communicate their needs and feedback, crucial for service improvement.
- Impact: PCS Live aims to make customer interactions more effective, fostering a better understanding of client needs and enabling prompt responses to service requests or issues.
“Technology has an pivotal role to play within facilities services and helping shape the future for PCS customers and colleagues. Our unique proposition of 124 years experience combined with innovation and technology, gives our customers a competitive advantage.”
Ketan Patel
Group Chief Information Officer
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