Executive Summary
Consistently high cleaning standards across a changing university campus depend on understanding where resources are needed and how services are performing.
Working with London Business School, OCS combines co-botic cleaning, digital task verification and the expertise of on-site colleagues to improve productivity. Live service information helps managers respond to changing requirements, while automation creates more time for specialist cleaning and activities that support the campus experience.
Cleaning Performance in Numbers
Cobotic cleaning and digital task verification are helping London Business School release colleague time, maintain strong audit scores and support a safer campus.
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15
Hours Released Each Week
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95% +
Average Cleaning Audit Score
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4
Cobotic Cleaning Machines
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Zero Incidents Reported
The Challenge
London Business School requires consistently high cleaning standards across a busy campus, where building use and cleaning priorities change throughout the day.
An output based specification also requires reliable evidence of completed activity, helping managers understand performance and respond quickly when attention is needed.
The closure of a major building and introduction of temporary accommodation created additional demands on resource planning, with cleaning teams needing to adapt to changing requirements across the estate.
The Solution
OCS introduced four cobotic cleaning machines to automate selected routine tasks, releasing time for colleagues to focus on more specialist cleaning activities.
The technology supports consistent cleaning in high footfall areas, while allowing skilled colleagues to concentrate on work requiring greater attention.
Digital Proof of Presence provides a record of when and where cleaning tasks are completed, giving managers clear, time stamped evidence of service delivery.
This information helps identify gaps, review performance and allocate resources according to changing needs across the campus.
When building arrangements changed, managers used task information to adjust cleaning schedules and maintain coverage. Operational communications also help supervisors direct the nearest available colleague to spills or other immediate safety concerns.
Best Outcomes
London Business School can create an environment that reflects its commitment to educational excellence, where students, faculty and business leaders can focus on learning, collaboration and professional growth. Intelligence-led cleaning helps maintain that experience, using performance insight to anticipate changing campus needs and focus resources where they have the greatest impact.
