Executive Summary
Safe, efficient manufacturing depends on consistent facilities standards and a clear understanding of performance across every site.
Working with British Sugar, OCS brings together integrated facilities services, consolidated reporting and the knowledge of on-site colleagues to support its manufacturing operations. This approach helps teams maintain compliance, manage resources and identify practical improvements, including more water-efficient cleaning methods.
Manufacturing Performance in Numbers
Integrated service delivery and clear reporting are supporting compliance, resource efficiency and consistent standards across five sites.
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100%
Audit Completion Over 10 Years
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95%
Overall Reduction in Water Use
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16 +
Years of Successful Partnership
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5
Manufacturing Locations Supported
The Challenge
British Sugar operates four advanced manufacturing plants and a customer supply site, each with distinct operational requirements. Maintaining Good Manufacturing Practice (GMP) standards is essential to safe, efficient and reliable production.
Managing facilities services across five sites demands consistent compliance, effective supply-chain coordination and clear oversight of performance, resources and budgets.
British Sugar needed greater visibility across its estate to make informed decisions, improve operational efficiency and identify opportunities to reduce resource consumption while maintaining manufacturing standards.
The Solution
OCS brought facilities services and supply-chain coordination together under an integrated model, providing a more consistent approach across the estate.
Consolidated performance reporting helps teams review service delivery, identify emerging requirements and prioritise improvements.
One such improvement was the introduction of advanced steam cleaning, significantly reducing the water needed for cleaning activities.
The partnership also includes colleague wellbeing and community initiatives, supporting the people who maintain these essential manufacturing environments.
Best Outcomes
British Sugar’s ability to maintain reliable production depends on informed decisions across its manufacturing estate. By combining site knowledge with performance intelligence, the partnership helps protect operational continuity, strengthen compliance and identify opportunities to improve efficiency.
“The people are what make this possible. Here at British Sugar, we see ourselves as one team – ‘our team’. Succeeding in a dynamic, challenging environment takes understanding, commitment, and a true sense of belonging. Strong facilities management support consistently helps to ensure customer expectations are met.”
British Sugar , Site Manager
