Social value is a core part of how OCS UK & Ireland operates. In a recent interview with sustainability media platform edie, ESG Director Jacky So shared practical advice on how organisations can move from intention to measurable impact.
Understanding the Importance of Social Value Measurement
Businesses are increasingly expected to demonstrate the positive impact they create—whether through inclusive employment, community engagement, or environmental initiatives. Jacky highlighted that without clear measurement, it’s difficult to manage progress or communicate value to stakeholders. This is especially relevant under the Procurement Act 2023, which requires public sector suppliers to report on social value outcomes.
How OCS Measures Social Impact
OCS uses a combination of data-driven frameworks and personal stories to capture the full scope of its social value. Key tools include:
- Social Return on Investment (SROI) to quantify outcomes in financial terms.
- Themes, Outcomes, Measures (TOMs) to track performance across employment, sustainability, and local economic growth.
- Narrative case studies to illustrate the human impact behind the numbers.
One example comes from our partnership with East London NHS Trust, where we’ve delivered £14.9 million in social and economic value. Stories like that of a Queen Mary University student, who gained financial independence through a summer contract with OCS, help bring these figures to life.
Common Challenges and How to Overcome Them
Measuring social value can be complex. Data collection takes time, and attributing outcomes to specific actions isn’t always straightforward. Jacky recommends a consistent approach, supported by technology and stakeholder engagement, to ensure efforts are both effective and transparent.
A Practical Framework for Businesses
Jacky outlined eight steps that any organisation can follow to improve its social value reporting:
- Define what social value means in your context.
- Set measurable goals aligned with stakeholder needs.
- Choose recognised frameworks like TOMs or GRI.
- Use digital tools to streamline data collection.
- Collaborate with stakeholders to shape initiatives.
- Communicate results clearly and honestly.
- Review and refine based on performance data.
- Connect social value to business outcomes to build long-term support.
The Future of Social Value Reporting
As expectations around transparency grow, businesses need to show not just what they do—but what difference it makes. Jacky believes that with the right tools and mindset, organisations can create a lasting impact that’s both visible and valued.
Read Jacky’s full article here.
