We’re excited to announce that our team at Royal Papworth, alongside our partners at Equitix, Skanska, and Royal Papworth Hospital NHS Trust, has been nominated for a Partnership Award in the “Best Operational – Healthcare” category.
Royal Papworth Hospital is recognised as the UK’s leading heart and lung hospital, treating approximately 50,000 patients each year. Since the hospital opened in 2019, our on-site team has been providing integrated soft services such as catering, cleaning, portering and security.
This nomination recognises our consistently delivered service and sustainable partnership with our clients and other facility management providers on-site. Through exceeding expectations with transparent service delivery, the OCS team at Royal Papworth successfully navigated a rigorous review process in 2023. Recognising the close working relationships and dedicated efforts the OCS team have put in since service commencement, this process ensured continued excellence in service with no disruption.
We were delighted to note the inclusion in the nomination of multiple examples of positive patient and staff feedback related to our services, which is a testament to the OCS team’s hard work.
Working collaboratively, the teams at Royal Papworth have established the Team Royal Papworth Hospital Charter and a Joint Efficiency Group. This group meets quarterly to address recurring challenges, share insights, and offer valuable advice demonstrating flexibility and enabling continuous improvement opportunities through a partnership approach.
This nomination is a great honour and a testament to our commitment to quality service, effective partnerships, and the dedication of our team. We’re thrilled to have been recognised this way and we’re eager for the announcement on the 2nd of May. Good luck to all our fellow nominees!
Lindsey Coles
Support Director
The charter, based on Excellence, Collaboration, Communication, and Compassion, directs their collaborative work. By fostering transparency with industry partners and key stakeholders within the Trust, the OCS team has tailored their services to the unique needs of the facilities and their users.
Congratulations to the Royal Papworth Team. We look forward to the announcement of the winners on Thursday 2 May.
