• Total Facilities Management

    Trusted by 8,000+ customers, our 130,000+ colleagues self-deliver services across both private and public sectors.

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Total Facilities Management: One Partner, Every Service

Managing multiple suppliers can be complex, time-consuming, and costly. OCS simplifies facilities management by bringing every service under one coordinated approach – reducing administration, improving service quality, and delivering measurable value.

Our tailored solutions adapt to the unique demands of each environment – from hygiene-critical hospitals to bustling shopping centres and busy airports. By understanding the dynamics of every site, we deliver integrated facilities management that actively supports your organisation’s success.

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Total Facilities Management Built Around Your Business Goals

Delivering best practice, productivity, resilience, experience and outcomes for colleagues and customers.

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    Drive Performance and Value

    Achieve efficiency, faster response times, and measurable improvements. Our data-driven approach delivers high quality and continuous enhancements, enabling you to focus on your core business.

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    One Team, Shared Culture

    We work as one team with you and your people, embedding your culture and values into service delivery. This ensures consistent standards, engaged teams, and a shared focus on your customers and theirs.

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    Simplify with One Provider

    Uniting service teams under one partnership reduces procurement time, frees management, and increases accountability. Aligned with your goals we accelerate innovation, improve quality, and enable faster investment.

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    Smooth Transitions, Bigger Outcomes

    Proven TUPE processes ensure fair treatment, high retention, and seamless team integration. Beyond mobilisation, we support wider priorities – making FM a platform for growth and innovation.

How Total Facilities Management Delivers

Integrated Facilities Management is more than a service list, it’s a strategy built around your priorities:

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Hard Facilities Management

UK-wide coverage is delivered through thousands of mobile and static engineers, providing both multi-site route-based services and dedicated on-site support. Services include mechanical and electrical (M&E) maintenance, HVAC, building fabric care, capital projects, planned and reactive maintenance, compliance inspections, asset lifecycle planning, and energy solutions.

With decades of technical experience, more than 850,000 inspections completed annually, and over 4,000 in-house engineers, infrastructure is kept safe, reliable, and fully operational. Services minimise downtime, extend asset life, and support performance, compliance, and sustainability across every sector.

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Soft Services

Creating safe, welcoming, and productive environments is achieved through security, cleaning, catering, waste management, landscaping, and reception teams. Each site receives a tailored approach to ensure consistency, hygiene, and operational efficiency.

Experienced teams with sector-specific knowledge maintain high standards while reducing complexity for clients. Integrated facilities management enhances efficiency, supports wellbeing, improves customer satisfaction, and maintains productive workspaces.

Building Facility Management

Facilities are kept safe, compliant, and efficient through careful monitoring of building systems, operational performance management, energy usage oversight, and preventative measures to minimise downtime.

Combining technical oversight with operational expertise reduces risk, extends asset life, and optimises building performance. Routine checks and rapid response support reliable operations and long-term organisational goals.

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Technology-Enabled Service Delivery

Computer-Aided Facility Management (CAFM) systems and data analytics provide real-time reporting, asset tracking, and performance monitoring, offering full visibility and control across operations.

Access to accurate, live data enables proactive maintenance, informed decision-making, and continuous improvement. Efficiency, sustainability, and cost control are enhanced while facilities performance is consistently optimised.

Hard Services-Led Total Facilities Management

Delivering best practice, productivity, resilience, experience and outcomes for colleagues and customers.

  • Hard Services

    Hard Services

    Multi-site, route-based services and dedicated on-site engineering, delivered with scale and expertise.

  • Cleaning Services

    Cleaning Services

    Cleaning that protects health, boosts hygiene, and creates safe, welcoming spaces for everyone.

  • Security Services

    Security Services

    Protection that reduces risk, safeguards people and assets, and provides the reassurance you need to operate.

  • Catering Services

    Catering Services

    Fresh, nutritious food prepared on-site by our chefs, designed to boost focus and support overall well-being.

  • Commercial Pest Control

    Commercial Pest Control

    Expert prevention and rapid removal that safeguard your premises and keep business operations running without disruption.

  • Front-of-House

    Front-of-House

    Friendly, professional teams who provide a warm welcome and create a lasting first impression for every visitor.

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Why Choose OCS for Total Facilities Management?

With over 125 years of experience, OCS combines expertise and technology to deliver Integrated Facilities Management that keeps your sites safe, efficient, and fully operational.

Serving a wide range of sectors from healthcare and education to aviation, retail, and manufacturing, we bring multiple services together into a single, coordinated solution.

NextGen FM® – Combining heritage with innovation to make Integrated Facilities Management smarter, faster, and more effective.
Self-delivery – 130,000+ OCS colleagues providing dependable service, rapid response, and full task ownership.
Service Excellence – TRUE Values guiding our work, with clear ESG results, inclusive team environments, and long-term community impact.
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Driving ESG Impact Through Total Facilities Management

Integrated facilities management supports your environmental, social, and governance (ESG) goals by embedding sustainable practices across every service. Energy-efficient operations, low-impact cleaning products, waste reduction, and resource optimisation all work together to enhance performance while advancing your organisation’s sustainability objectives.

Decarbonisation: Driving energy efficiency, low-impact cleaning, and waste reduction across all FM services.
Community Impact: Supporting local recruitment, colleague development, and partnerships that benefit our communities.
Governance: Ensuring transparency, accountability, and compliance in every aspect of service delivery.
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Proven, Trusted, Accredited

Certified to the highest standards, our teams combine expert training with industry-leading accreditations to deliver safe, consistent, and compliant services. Independent audits and award-winning practices give you confidence that quality, safety, and performance are never compromised. best practices every time.

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Ready to unify all your facilities services under one trusted partner?

From boosting efficiency to enhancing the experience for your people, OCS turns everyday operations into a competitive advantage.

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Frequently Asked Questions for Total Facilities Management

  • Total Facilities Management, or TFM, is the comprehensive management of all a building’s services and operations under a single, coordinated approach. It combines both hard services, such as mechanical, electrical, and plumbing maintenance, with soft services, including cleaning, catering, security, landscaping, and waste management. By integrating multiple services through one provider, TFM simplifies administration, improves efficiency, reduces costs, and ensures consistent quality across all areas. The goal is to create safe, sustainable, and fully operational environments that support the people who use them and the organisations that run them.

  • We offer a comprehensive range of facilities management services tailored to the private sector, including property maintenance, janitorial services, security, landscaping, waste management, technical maintenance, and overall building management.

  • Yes. The public sector, incorporating healthcare, government and education, forms a significant part of our business, where we have an extensive in-house team and decades of experience.

  • We employ centralised management systems and streamlined processes to ensure consistency across multiple properties or locations. Our integrated approach facilitates efficient communication and standardised service delivery.

  • Absolutely. We understand that different businesses have unique requirements. We work closely with each client to tailor facilities management plans that align with their specific needs, industry standards, and preferences.

  • Yes, we have extensive experience in managing sensitive facilities and adhere to strict security protocols and confidentiality agreements. Our teams are trained to handle confidential information with the utmost discretion.

  • We implement stringent quality control measures, regular inspections, and ongoing team training to maintain consistent service quality. Our focus on efficiency and performance metrics ensures optimal service delivery.

  • Soft facilities management (Soft FM) focuses on services that support the day-to-day comfort, safety, and experience of building occupants. This includes cleaning, catering, security, pest control, and landscaping, all designed to create a healthy, welcoming, and productive environment. Learn More.

  • Absolutely. We keep abreast of industry regulations and standards, ensuring that our facilities management services comply with all relevant guidelines to support our clients’ compliance efforts.

  • Certainly. We have a track record of successful facilities management projects within the private sector, and can provide references or case studies demonstrating our expertise
    and successful implementations. Please get in touch – we’d love to share them with you.