Structure keeps facilities running – from manufacturing plants and hospitals to airports and universities. Behind every clean surface, working system, and safe workspace sits a framework that defines how things get done.
At OCS Australia, that framework is built on internationally recognised ISO standards. These systems guide how our colleagues plan, deliver, and review their work, providing the structure needed for safe, consistent, and reliable service – wherever we operate.
Building consistency and confidence
Facilities management brings together many disciplines – cleaning, maintenance, hygiene, waste management, and more. ISO frameworks unite them under a single approach, setting expectations that keep work traceable, auditable, and repeatable.
Whether our colleagues are maintaining sterile areas in a pharmaceutical site or managing hygiene compliance in a food production environment, ISO systems ensure the same outcome: reliability you can measure.
“ISO isn’t just about paperwork – it’s about giving our people the confidence and structure to do their work safely and consistently,” says Christine Johnson, ANZ QHSE Lead, OCS Australia & New Zealand. “When everyone knows what ‘good’ looks like, customers can trust that we’ll deliver it every time.”
Our certifications and what they mean
Our Australian operations are certified to four key ISO standards that underpin quality, safety, sustainability, and data protection:
- ISO 9001:2015 – Quality Management
Ensures every process – from planning to delivery – follows a consistent structure that supports continuous improvement.
- ISO 14001:2015 – Environmental Management
Guides responsible use of energy and materials and supports our customers’ environmental objectives.
- ISO 45001:2018 – Occupational Health & Safety
Provides the framework to protect people at work and meet the Work Health and Safety Act 2011 (Cth) and state-based regulations.
- ISO 27001 – Information Security Management Systems
Protects customer and operational data through secure processes, controlled access, and regular audits.
Together, these certifications demonstrate a disciplined, transparent approach that meets both global and Australian regulatory expectations.
Turning systems into measurable outcomes
ISO systems show up in the details – how shifts are planned, inspections completed, and maintenance recorded. For customers in manufacturing and pharmaceutical environments, these frameworks align with Good Manufacturing Practice (GMP) and HACCP requirements, ensuring every action is traceable.
Using digital tools such as Simpple, our teams record activity and results in real time. Customers can access this information instantly, see audit outcomes, and plan improvements collaboratively.
Routine audits, refresher training, and colleague feedback ensure systems remain practical and effective, helping our people work safely and our customers maintain confidence.
Continuous improvement as everyday practice
Certification is only the beginning. Regular internal and external audits, corrective-action reviews, and customer feedback keep our systems evolving.
This ongoing improvement builds resilience – ensuring our operations remain compliant, our colleagues stay informed, and our customers benefit from steady, reliable service.
“ISO gives us a framework for accountability,” adds Christine. “It allows our teams and our customers to see progress – not just promises – through real data and consistent delivery.”
Looking ahead
As technology and sustainability continue to reshape the facilities management sector, robust frameworks like ISO remain essential. They ensure safety, quality, and environmental responsibility are not just goals but everyday practice.
For OCS Australia, ISO certification is more than a requirement – it’s part of who we are. It reflects our mission to make people and places the best they can be, and our TRUE Values of Trust, Respect, Unity, and Empowerment in action.
Because when standards are clear, people thrive, and workplaces run better.
