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Front of house and concierge services

Our front-of-house teams ensure seamless and efficient operations to enhance every touchpoint throughout your customer’s journey.

First and lasting impressions that count for your brand

OCS Facilities Services delivers front-of-house, concierge, and hospitality services and we understand the importance of first impressions and a personalised service that reflects your company’s brand and values.

From greeting visitors to managing enquiries, our front-of-house staff are the friendly faces representing your organisation, committed to maintaining the highest standards of customer care and professionalism to create positive, lasting impressions.

 

Front of house services

Front of house, concierge and hospitality services that we tailor to suit the specific requirements of your business, brand, environment, guests and visitors.

Reception management
Call handling and switchboard operations
Security, visitor screening and registration
Lost and found management
Mailroom and parcel screening and management
Transport coordination and executive support
Emergency services coordination
Contact our Front of House Team

Front of House + ESG

We are constantly taking steps to reduce our impact on the environment and can help you achieve your sustainability goals, too.

We employ a diverse team, promoting equality and inclusion across all levels of our front-of-house services.
Our front-of-house services incorporate sustainable methods, reducing waste and energy consumption to align with environmental goals.
Our teams actively engage with local communities, enhancing social value and fostering positive relationships.
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Front of House + Technology

We harness emerging technologies like AI, AR, Robotics, Drones, and Smart Buildings to benefit our customers. By staying ahead of the curve, we can provide personalised, efficient, and immersive experiences, streamline operations, and create sustainable, energy-efficient environments.

Utilising Advanced Business Intelligence (ABi), we gather and analyse data for optimised service delivery and improved visitor experiences.
Implementing biometric technology for secure access control and efficient visitor management.
Leveraging state-of-the-art digital communication platforms to enhance visitor interactions and streamline operations.
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Accreditations & Certifications

Industry-specific accreditations and certification enabling our teams to deliver consistency, compliance and best practice.

Frequently Asked Questions

Facilities services designed for your organisation

Need more than Front of House and concierge? Discover our complementary core services here.

Connect with your OCS team

We’re ready to deliver the best experiences, productivity, practices, resilience and outcomes and we look forward to connecting with you and your team.

Contact Us